Desktop 2019 pro- can't open any accounts

Thank you for you reply. My quickbooks is update (I did a manual update just in case). When I go to help/Quickbooks Desktop Help I don't get any choices - just a list of questions that other people have asked. I don't see a way to get any assistance from Intuit - there is no portal / way to contact them or to have intuit reach out to me.

Thanks

Thanks for getting back in here, @VS1839.

Let me add some more details in reaching out to our Support team. We've made some changes to our support options for QuickBooks Desktop. Our representatives are available through chat or messaging to accommodate all our customer's concerns effectively. Here's how:

1. Open your QuickBooks.
2. Select the Help menu and choose QuickBooks Desktop Help.
   
3. Click Contact us at the bottom of the page.
   
4. Type in your concern under Tell us more about your question box and click the Search tab.
   
5. Click on Start a Message under Here's how to connect with a QuickBooks expert.
   
   

Please also review our support hours to ensure your issue gets addressed right away. 

Also, there's an ongoing investigation about the INV-49965-Cannot open Account Registers in QuickBooks and Unrecoverable error when opening Reports. In the meantime, our engineers recommended running QuickBooks Desktop as Administrator to be able to open an account.

You may also consider visiting our QuickBooks Help. This way you'll be guided setting up payments, managing your income and expenses, running reports, etc. 

Feel free to leave a comment below if you've got more QuickBooks concerns. Take care, and stay safe always.

I first noticed I could not open bank feeds.

I can also confirm running Quickbooks as Administrator will allow this to work, including bank feeds and opening accounts. Right-click the Quickbooks Shortcut and click Run-As Administrator.

I can't even go to the help menu because Quickbooks tells me I need to sign into my Intuit account, and it gives an outdated email. I have an Intuit account with my current email, but that doesn't make the message go away. When I try changing the email, I have to sign in, and I can only sign in with my current email. None of this makes the original message go away and I can't get into Quickbooks desktop. Please help!

Hello there, @hmikkelson.

QuickBooks will usually ask to log in to your Intuit account if you're using an add-on service that needs an internet connection. It includes Payroll Services, QuickBooks Payments, and Intuit Data Protect. This includes Payroll Services, QuickBooks Payments, and Intuit Data Protect.

You can go through the process and once it has been successfully set up. I'll show you how:

1. From the Intuit account window, select I’m an admin, and I’m the primary person who can:. 
2. Click what you can do in the account, and then enter your email. 
3. Select I’m an admin, and I’m the primary person. Then, you’ll be prompted to enter your Email or user ID.
4. Enter your Password.
5. Click I forgot my user ID or password.
6. Click Sign In.

You can also check out these link for more details on managing and securing your accounts: 

• Password security for QuickBooks Desktop
• What are CAMPs and how do I use it?

Let me share these articles to make sure all details on your Intuit account are updated:

• Manage Your Intuit Account Online
• Update The Email Address You Use For QuickBooks Desktop

Don't hesitate to drop a comment below if you have other questions. I'm always happy to help. Take care!

Thank you, but I'm not using any add-on services. I have the Desktop Pro 2019 version and this message about signing into my Intuit account has just started appearing in the last couple of months. I go around and around trying to get rid of the email address it thinks I have, and I end up saying I need more time just so I can get into Quickbooks and update my account on my desktop. When I click on "sign in" it gives my old email address, for which I no longer have the password (and I didn't give this email address when I purchased Quickbooks 2019; it's left over from a previous version).  When I click on "manage your account," it contains my current information. The only way I can get rid of that message about signing into my Intuit account is to sign in with my old email, which I can't do. I no longer have access to that email, so if it sends new password information to that account I won't get it.

@hmikkelson 

Are you able login to your CAMPS? Are you using your old email address as the Primary Contact? 

Yes, I can log in to CAMPS, and my information is updated. However, when I open Desktop Pro 2019, I get a message telling me to log into my Intuit account, and that's where my old email address shows up. I've attached a screenshot of it. I can't change that email address and I no longer have a password associated with it. I haven't had that email address for 2-3 years, so I don't know how it got associated with my Quickbooks 2019, which I bought last year. I can't do anything in Quickbooks because of that popup message.

Thank you. I filled out the form for recovering access to my old email so I can change it, and I uploaded a pdf containing a photo of my driver's license. I got this message in return: 

Dear Holly,

Thanks for getting back to us here, @hmikkelson.

I have some information about how you can resubmit your information. Another way to do it is through our recover your account page. Just enter your details and upload a clear, and non-expired digital copy of the following:

• Driver’s License
• State/Federal ID with address
• Passport
• Notarized document with your name and address

Here's the link to process your request: Recover your account when you can't sign in.

Just scroll down towards the "If you can’t get a message at the phone or email on file" section, fill in the information field, and follow the steps that'll guide you through the rest.

If you're still unable to submit, please contact our QuickBooks Customer Care Support so we can assist you further. Here's how to reach out:

1. Go to this link https://help.quickbooks.intuit.com/en_US/contact.
2. Select Search for something else, then enter a brief description of your issue.
3. Hit Search.
4. Click Start a Message.

In case you need help with other account management tasks, click this link to go to our general topic with articles.

Feel welcome to message me if you still have questions or concerns. I'll be here for you. Take care and have a good one.

I have 2021

Hello there, @Pr195354-. Welcome to the Community space.

May I know the specific concern you have with QuickBooks? Additional information is greatly appreciated to ensure we get this sorted out.

In the meantime, I'll be sharing this link that has different resources that help you enter transactions, run reports, and manage payroll in QuickBooks: Help Articles.

Feel free to post your reply in the comment section below. I'll be around to keep an eye on your response. Take care and have a good one.