Desktop Enterprise training video loading problems

Hello, BobFrith. 

Thank you for choosing QuickBooks as your accounting software. When taking the CPE training course, you'll need to take note that you can only use Chrome, Safari version 11 and later (Mac only), Firefox, or Microsoft Edge to take courses or exams.  

I have a handy article to check out how to verify the CPE credits and ways to take the exams: Get CPE credits for ProAdvisor training courses.  

That's it! Best of luck and congratulation in advance. Stay safe!

I was using Microsoft Edge when it happened.  I then tried to take the test on firefox and chrome on the same computer.  Then I went to a different computer and used chrome.  The CPE test will not load from Module 3.

I was using Microsoft Edge when this happened.  I then tried on Chrome and firefox and the test won't load for Module 3.  When that didn't work, I changed to a desktop computer and tried on Chrome.  It is not the problem getting the certificate, the system won't let me take the test.

Good day, @BobFrith.

Thanks for sharing the troubleshooting steps you've made to finish the Desktop Enterprise training video. 

Let me provide you another workaround to fix the issue and complete your course.

First, let's check if your web browser is set to block pop-ups. This may be the reason why your training courses and exams are blocked. You can also temporarily turn this off to see if that fixes the issue. Follow the steps for your web browser:

• Google Chrome
• Firefox
• Microsoft Edge
• Safari

If you're still getting the issue, add the ProAdvisor training webpage as a trusted. The Training tab in QuickBooks Online Accountant loads data from our ProAdvisor training website. If the tab doesn't load, it could be that the connection to the webpage is blocked. 

Simply follow the steps for your web browser:

• Google Chrome
• Firefox
• Microsoft Edge
• Safari

If the issue persists, make sure that you have the latest version of Java installed for your web browser.

In case you need help with your QuickBooks Online Accountant platform or your client's file, you can check out the help articles here:

• QuickBooks Online general help page with articles
• For QuickBooks Online Accountant page

The help articles are packed with guides and important information regarding a specific task or feature in the program. 

Let me know how else I can help you with QuickBooks by adding a comment below. I'm more than happy to lend a helping hand. Keep safe!

Thank you for your reply.  This morning I finished Module 4 and had no problems.  Weird?  I used the same computer and browser.  It is section 3 CPE test that does not load.

Thank you for getting back to us, @BobFrith.

At this time, we have a reported issue where section 3 of the CPE Module Assessment for Advanced Inventory Self-Paced Module isn't accessible. Rest assured that we are diligently working on a fix.

To ensure you'll get an update about the resolution status, I suggest contacting our QuickBooks Support Team. This is to ensure that your company is added to the list of affected users and provide this investigation number for easy tracking: INV-53417.

To reach them, sign in to your QuickBooks Online Accountant account and click the Help button, then select Contact Us.

For now, you can visit our blog site so you'll be able to get the latest news about QuickBooks and what our Product Care Team is working on. 

Thank you for your patience while we work for a fix. Please know you can continue to reach me here with any additional questions. I'll be more than happy to assist you again.