Email server IPs

Hello, @rberlin01.

Since your customer is still not receiving those invoices, I suggest reaching out to our Customer Support. They can further check the account and help you resolve it. 

You can do it by going to the Help icon at the top right of your QuickBooks Online (QBO) account. Follow the steps below: 

1. Go to the Help icon to connect to a live support agent. 
2. Click on the Contact Us button and provide some details about this concern.
3. After adding some insight, click on the Let's talk button. 
4. Lastly, select the Get a callback button to arrange a call from them.

See this article for detailed guidance: Contact the QuickBooks Online Customer Support team.

Let us know if there’s anything else that I can help with your account. The Community is always here to help.

Thanks Mary, my customer is receiving them now because I white listed some of the IPs, but I suspect this will creep up again, which is why I"m just trying to get the full list of IPs to whitelist.

que ips incluiste ??

what IP's incluiste in you whitelist?

I'm happy to see you here in the Community, @cesahr012.

I'd like to get you pointed in the right direction that can help address this IP concern.

You'll need to reach out to our Intuit Developer Team. They are the best resource for such inquiries as they are the experts of app development, integrations, and programming. They can give you the list of IP addresses/ports that you can add to your whitelist.

Here's how to get in touch with them:

1. Go to this link: https://developer.intuit.com/.
2. Scroll down, click Contact us under the Intuit column.
3. Choose your subscription.
   
4. Sign in using your QuickBooks Online login credentials.
   
5. Click Ask a Question.
   
6. Follow on-screen instructions.

You can always get back to me if you need more help with QuickBooks. I'll make sure you're all set. Take care!

I am a Comcast customer - I use QuickBooks online payroll. 

The automatic server which sends out emails has been viewed by comcast as "spoofed".

They are requesting IP addresses. How can I get QuickBooks IP addresses to fill in their help form?

I have been working on this problem for 2 months. Very frustrating.

Ginger Murphy

We appreciate you bringing this up in the Community, @bvchief-comcast-.

One possible reason why that is happening is because your internet service or domain provider blocks the QuickBooks email address. Let me guide you on how to receive important emails again:

1. Pull up your email and review your Spam or Junk folder.
2. If it's there, transfer the email to your Inbox. If not, proceed to the next step.
3. Include these email addresses in your contact list:
   • [email address removed]
   • [email address removed]
   • [email address removed]
   • [email address removed]
   • [email address removed]
   • [email address removed]
   • [email address removed]
4. Send an email to any of the email addresses. Doing so helps your internet service or domain provider identify it as a friendly contact.
5. If you still can't receive any email, move to the next step.
6. Contact your IT person or domain provider to turn off Sender ID filtering.

To access the list of authorized SPF server hostnames and IP addresses, please refer to the Step 3 section of these articles:

• Unable to receive Intuit email from QuickBooks Payments
• Troubleshoot if customers aren't receiving emails from QuickBooks Online

Feel free to reach out if you need further assistance. We're here to help.

Could you have someone update the list of IPs under the SPF section? I have received a legitimate email from [email address removed] but the server IP does not show up in your list.

We need this list to be accurate and up to date. 99.9% of the emails we receive from [email address removed] are phishing. We have to block that email address, but we also need to whitelist the correct server IPs so that ACTUAL LEGITIMATE messages come through. 

You guys need to hire someone who knows what they're doing regarding emails. I just don't understand how we can receive hundreds of phishing emails each day from an address that you own. Someone needs to look at your SPF/DKIM/DMARC setup and fix it.

Can you please have someone update your SPF server IP list? I received a legitimate email from a server that is not listed under the server IPs list. 

99.9% of the emails we receive from [email address removed] are spam/phishing. We get HUNDREDS of these emails daily. We have to block that email address so it's important that we can whitelist your actual email server IPs. 

Someone seriously needs to investigate your SPF/DKIM/DMARC settings. 

Hi there, MDula1234.

Thank you for joining this thread. I'm happy to point you in the right direction to relay this info.

In this instance I recommend submitting feedback to the Product Development Team for review. This is the best way to let the team know about changes or updates you've noticed that could be made regarding QuickBooks. Submitting your requests and suggestions can be done directly through your Desktop account by clicking the Help tab, then Send Feedback Online.

Please don't hesitate to drop a comment below if you have any other questions. I'll be here to help in any way that I can.