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R
rberlin01
April 22, 2020
Question

Email server IPs

  • April 22, 2020
  • 1 reply
  • 10 views

Hey all,

 

Referring to a KB article (https://quickbooks.intuit.com/learn-support/en-us/customer-topics/3-solutions-for-when-customers-aren-t-receiving-your-emails/01/185621) it references a list of IP addresses to whitelist for receiving email notices (invoices, receipts, etc). I know that QBO is using SendGrid, but it appears that the IP list in the KB article is stale, since I've seen emails from 167.89.82.160 recently which is not in that list. Is there an updated list of IPs to whitelist? I have a customer that can't just whitelist all of SendGrid's IPs and we're having issues getting invoices to them.

 

Thanks!

1 reply

MJoy_D
MJoy_DQuickBooks Team
QuickBooks Team
April 22, 2020

Hello, @rberlin01.

 

Since your customer is still not receiving those invoices, I suggest reaching out to our Customer Support. They can further check the account and help you resolve it. 

 

You can do it by going to the Help icon at the top right of your QuickBooks Online (QBO) account. Follow the steps below: 

  1. Go to the Help icon to connect to a live support agent. 
  2. Click on the Contact Us button and provide some details about this concern.
  3. After adding some insight, click on the Let's talk button. 
  4. Lastly, select the Get a callback button to arrange a call from them.

See this article for detailed guidance: Contact the QuickBooks Online Customer Support team.

 

Let us know if there’s anything else that I can help with your account. The Community is always here to help.

R
rberlin01Author
April 22, 2020

Thanks Mary, my customer is receiving them now because I white listed some of the IPs, but I suspect this will creep up again, which is why I"m just trying to get the full list of IPs to whitelist.

BettyJaneB
BettyJaneB
Level 9
June 16, 2021

what IP's incluiste in you whitelist?


I'm happy to see you here in the Community, @cesahr012.

 

I'd like to get you pointed in the right direction that can help address this IP concern.

 

You'll need to reach out to our Intuit Developer Team. They are the best resource for such inquiries as they are the experts of app development, integrations, and programming. They can give you the list of IP addresses/ports that you can add to your whitelist.

 

Here's how to get in touch with them:

  1. Go to this link: https://developer.intuit.com/.
  2. Scroll down, click Contact us under the Intuit column.
  3. Choose your subscription.
    contactIntuitdeveloper.PNG
  4. Sign in using your QuickBooks Online login credentials.
    contactIntuitdeveloper2.PNG
  5. Click Ask a Question.
    contactIntuitdeveloper1.PNG
  6. Follow on-screen instructions.

You can always get back to me if you need more help with QuickBooks. I'll make sure you're all set. Take care!

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