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R
rberlin01
April 22, 2020
Question

Email server IPs

  • April 22, 2020
  • 1 reply
  • 32 views

Hey all,

 

Referring to a KB article (https://quickbooks.intuit.com/learn-support/en-us/customer-topics/3-solutions-for-when-customers-aren-t-receiving-your-emails/01/185621) it references a list of IP addresses to whitelist for receiving email notices (invoices, receipts, etc). I know that QBO is using SendGrid, but it appears that the IP list in the KB article is stale, since I've seen emails from 167.89.82.160 recently which is not in that list. Is there an updated list of IPs to whitelist? I have a customer that can't just whitelist all of SendGrid's IPs and we're having issues getting invoices to them.

 

Thanks!

1 reply

MJoy_D
MJoy_DQuickBooks Team
QuickBooks Team
April 22, 2020

Hello, @rberlin01.

 

Since your customer is still not receiving those invoices, I suggest reaching out to our Customer Support. They can further check the account and help you resolve it. 

 

You can do it by going to the Help icon at the top right of your QuickBooks Online (QBO) account. Follow the steps below: 

  1. Go to the Help icon to connect to a live support agent. 
  2. Click on the Contact Us button and provide some details about this concern.
  3. After adding some insight, click on the Let's talk button. 
  4. Lastly, select the Get a callback button to arrange a call from them.

See this article for detailed guidance: Contact the QuickBooks Online Customer Support team.

 

Let us know if there’s anything else that I can help with your account. The Community is always here to help.

R
rberlin01Author
April 22, 2020

Thanks Mary, my customer is receiving them now because I white listed some of the IPs, but I suspect this will creep up again, which is why I"m just trying to get the full list of IPs to whitelist.

Morgan_B
Morgan_BQuickBooks Team
QuickBooks Team
July 29, 2025

Can you please have someone update your SPF server IP list? I received a legitimate email from a server that is not listed under the server IPs list. 

 

99.9% of the emails we receive from [email address removed] are spam/phishing. We get HUNDREDS of these emails daily. We have to block that email address so it's important that we can whitelist your actual email server IPs. 

 

Someone seriously needs to investigate your SPF/DKIM/DMARC settings. 


Hi there, MDula1234.

 

Thank you for joining this thread. I'm happy to point you in the right direction to relay this info.

 

In this instance I recommend submitting feedback to the Product Development Team for review. This is the best way to let the team know about changes or updates you've noticed that could be made regarding QuickBooks. Submitting your requests and suggestions can be done directly through your Desktop account by clicking the Help tab, then Send Feedback Online.

 

Please don't hesitate to drop a comment below if you have any other questions. I'll be here to help in any way that I can.

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