Employees can't create Workforce account for self setup. Error Message "Looks like you don't have Workforce"

Hi Dan213,

Welcome, and thank you for getting help with the error you received. Let me help you resolve it.

You'll want to send the invitation to your employee to start fresh. However, if it's still the same thing, please have them contact our Workforce Support team so they can assist them.

Please share the following points to your employee as well:
 

• If you already have a QuickBooks Workforce account with a different employer, make sure to give your new employer the same email address.
• If you have access to QuickBooks Online, you’ll need to use a different email address for your QuickBooks Workforce account. We recommend using your work email address for QuickBooks Online and your personal email for Workforce.
• Your invite is valid for up to 30 days from when it was sent. If it’s been longer than 30 days, have your employer send you a new invite. 
• If your employer had to resend your invite, make sure to open the most recent invite. 

Your employees can find more information from this article: Set up your QuickBooks Workforce account.

Please don't hesitate to go back to this thread if you need further assistance. Take care and have a good one!

I've tried this and so has my employer and we can't trace where the error comes from. i keep getting the same error on the new invitation to create my account.

 I appreciate you reaching out here with your concern, Mar26. Let me help you route to our designated support team and help you get through to your Workforce account.

Since you're receiving the same error on the new invitation when creating your account, I suggest contacting our Workforce Support team to help resolve this unusual behavior. Also, they have the tools to review and investigate further what's causing the error on your account. To contact them, scroll down to the Get Help with Workforce section and click Chat with us on this page: Contact Workforce.

I've included this reference to guide your employer on how you can view your pay stubs and W-2s: Invite your employees to QuickBooks Workforce to see pay stubs, W-2s, and more if you use QuickBooks....

We'd gladly assist you further if you have additional questions or other QuickBooks concerns. Feel free to leave them in the comments below. Keep safe!

Here is the simple step summary of how to get it to work, and then the follow up after is why this is an issue for some.  I have started sending this to employees as soon as I send the invite.  

Please have the employee follow the steps below if they get the "Looks like you don't have Workforce" error.

1. Go to accounts.intuit.com and select option "Create account" then enter full email and create a password.

2. Select "personal info tab" and enter full name , hit save and sign out.

3. Go back to the email invite and accept it by clicking Activate Account/Create Account/Sign In

4. Enter full email and password. If get error "User ID is already taken " click sign in below the first box.

Here's what happened.

The employee likely has an Intuit account not workforce account. Maybe they use TurboTax.

If that is so, the employee MUST use their unique username.  If it does not work, create a new Intuit account.

There is a difference between Intuit account and Workforce account.

Intuit's website is -accounts.intuit.com and it has only basic information while Workforce's website is -workforce.intuit.com and it has the paystubs and W2s online.  However, apparently their is a link between the two with usernames and emails.

If the 4 steps above don't work, then the employee should contact Workforce directly.  Here is the link.

WORKFORCE CHAT LINK https://help.quickbooks.intuit.com/prechats/offerings/ViewMyPaycheck-CHAT/15016/view

Unable to create workforce account

Thank you for seeking help with the error you encountered, @Lourdes. Rest assured that I am here to assist you in resolving the issue. 

If you are facing the same error message as mentioned in the thread, I can guide you through the steps to fix the problem. Please follow the steps below to resolve the issue: 

1. Go to accounts.intuit.com and select Create account.
2. Enter full email and create a password.
3. Select Personal Info tab and enter your full name , then hit Save and sign out.
4. Go back to the email invite and accept it by clicking Activate Account/Create Account/Sign In. 
5. Enter full email and password. If get error message saying User ID is already taken,  click Sign in below the first box.

If the same error occurs again, I recommend sending the invitation to your employee to start afresh. However, if the issue persists, please contact our Workforce Support team for further assistance. 

They have the necessary tools to review and investigate what's causing the error on your account. To contact them, scroll down to the Get Help with Workforce section and click on Chat with us on this page: Contact Workforce

Your employees can find more information from this article: Set up your QuickBooks Workforce account.

Please don't hesitate to go back to this thread if you need further assistance with creating workforce account in QuickBooks Online. Take care and have a good one.