Hi there, 

I can see the importance of being able to get rid of the error 40001, so you can work with direct deposit with no issues.

I want to ensure that this matter will be taken care of. To help investigate why the error continues to occur, I'd recommend contacting our Customer Care Team again. They have the necessary tools that can better isolate and identify the root cause of this behavior.

To reach them:

1. Go to the Help menu and select QuickBooks Desktop Help.
2. On the pop-up, click Contact Us. Enter "40001" in the question field and tap Search.
3. Choose how you want to connect with them.

I know that you've reached out to them already. However, this error has something to do with your Realm ID, and only our phone team can access your account.

You may also visit this page: QBDT Articles. From there, you'll see different articles to help you in managing your business.

Let me know if you have any other concerns with direct deposit or with QuickBooks. I'll be right here to assist you. Take care!

I had this same problem with the error code when I tried to setup direct deposit and it was a brand new file that we had setup only for payroll so no data in it and verify data came back clean.  What I did to fix it is I went into QuickBooks and managed the service key and removed it.  Then I opened another file and went in to manage our EINs under our Enhanced Payroll for Accountants and removed that company EIN.  Then went in and reopened the company and chose add payroll from existing EIN and added it to our subscription and went in to activate direct deposit and that worked.

I am guessing this has something to do with files that were added during the period they were updating all the security items for DD but by removing them from our subscription and re-adding them I was able to fix the error.

Has anyone actually gotten through the error code???!? It wil not let me activate DD? Support is 0 help

This is obviously a reported problem, I’m reading about this problem from 2020. I need help getting this fixed!!!! 
who can help me

I’m here to assist you today, @Someonefixthisisssue.

I know how convenient it is to set up direct deposit to process your payroll. And I can see how this issue impacts you and other QuickBooks users. I'd love to help you, but only our Payroll team can take a look at this further.

You may consider contacting them once more to resolve this. One of our representatives can provide additional steps to ensure you’ll be able to activate the feature. They can also perform a screen-sharing session or escalate this if need be.

Here’s how:

1. Go to the Help menu and select QuickBooks Desktop Help.
2. Select Contact Us.
3. Enter “Direct deposit activation concern,” then select Continue.
4. We’ll provide you a few support options. Select which one is best for you either Start messaging or Get a callback.

You can use this reference to learn more about setting direct deposit in QuickBooks: Set up your company payroll for direct deposit.

Please don’t hesitate to reach out back if you have other questions or concerns besides direct deposit. The Community is always here to help.

Its such a miserable program.  trying to confirm that i am running as admin, (there is no one else, just pathetic amounts of time wasting hoops to jump through)  NOW my quickbooks desktop wont open - love being frustrated and bogged down with work trying to make things easier for employers but it costs me a day of work.

If i wanted to be an I.T. professional i would have entered that occupation like my brother.   This is not my job to make your program work.  There is very little tech support from quickbooks.  I have been with quickbooks for decades and have pumped thousands of dollars and hours into it - ugh  

So i took advice of earlier comment on right clicking on quickbooks icon and open as "administrator"

i wasnt positive if i was so i did and quickbooks couldnt open and would tell me i had a critical update to do and should close and re-open.  nothing was working but a circle of clicking and trying to open.  Finally reboot computer and just opened.   

It IS MUCH EASIER, in quickbooks pro desk top to click on 1.COMPANY, the scroll down to 2.SET UP USERS AND PASSWORDS and click on 3. INTUIT ACCOUNT USER MANAGEMENT and if you are like me, you will see you already are and thats most likely NOT the problem.  

dont lose an hour of your life, check first   

and now back to error 40001

Hi there, @StearnsPaint. I appreciate the steps you've performed to resolve this error message.

Several reasons can trigger this error 40001. One reason is that you're not logged in as an Administrator. Thus, you’re unable to activate the direct deposit. Another reason is when the Realm ID (Company Intuit ID available under account information) that is present within your QuickBooks no longer matches with the information in the payroll system. 

I'd suggest reaching out to our Payroll Support. They can check your Realm ID and update it for you.

Here's how:

1. Select QuickBooks Desktop Help from the Help menu.
2. Click Contact Us.
   
3. Type in a short description of your concern, then Continue.
4. Choose a way to connect with support.

For future reference, check this article to know more about dealing with direct deposit problems: Fix direct deposit issue.

Post again here in the Community if you have any follow-up questions or concerns about updating direct deposits. I'm always here to help. Take care and have a great rest of the day.

I am getting this error code.  I picked up a new client and he wants direct deposit.  We have been on the phone with support and they have even remoted in and we can still not fix it.  Now I have another new one today and I'm still getting the same error.  This is frustrating.

Hi there, @Dina Hampton. 

Thank you for taking the time to follow along with the thread and sharing your concerns. 

I understand that you've worked with support previously for this error message. However, this will be an error that will need to be looked into by our Support Team. This way, an agent can review your account in a secure environment and check the back end of things to see what's causing the error message. Ensuring you get back to business is our top priority. You can use the link I've included below to connect with an agent. 

• QuickBooks Desktop Support

Please know that you can reach out to the Community at any time. I'm only a reply away if you have any questions or concerns. Take care! 

We have this same issue. We verified our data, did the rebuild, updated QB a million times and I finally got someone on the phone who was able to figure out what was really going on. We had a prior employee who's email was still linked in our direct deposit somewhere; it was not visible to us when we logged into our Intuit account and tried to manage users, addresses, etc. It was only visible on the tech support's end in her system. Super bizarre. The 40001 error kept coming up because our primary admin email in Intuit didn't match what they were showing on their end. How this happens I have no idea. We are still waiting to resolve this with Quickbooks. It is complete nonsense. 

I finally fixed this error!! I figured out our company has 3 different subscription numbers for Payroll. I tried another subscription number and it worked!! You all may want to find out if you have multiple payroll subscriptions.

Your Welcome!!

Good morning, @Jeanne_Ysa1. 

I appreciate you chiming in on this thread about the error code 40001. 

I'm so glad that you were able to resolve this error. Thank you for the additional details on how to fix it that could be helpful for other users as well. 

Feel free to reach back out if you have any questions about your QuickBooks account or have any other information that could assist other users. We're always here to have your back. Take care! 

i have received the same code. i will research it myself, because qb has sure gone done hill, and charged more and more and provide less and less.

I just found out last week that qb has taken the money (qb is in charge of her payroll and taxes and reports after we put the data info in) that is supposed to be paid to the state for withholding from paychecks at an accelerated rate, meaning that it should be paid to the state every payroll, and paid it quarterly to the state instead of every paycheck (about 8k each quarter). 

My client received a letter from the state telling my client that this is unacceptable, and she may get in trouble for it.  Gee I wonder what qb did with that money for the whole quarter, and if they are doing it to more people than just my client.  I wonder what they could be doing with the money?