Hello there, @Zekeman.
Welcome to the Community. Let me share some clarification about the customer profile not showing in QuickBooks Online.
The program may not be responding properly when there's too much cache stored in our browser. If you haven't tried performing some basic troubleshooting steps, you can follow the steps below to verify if this is a browser-related issue. To isolate this, try signing into your QuickBooks Online (QBO) using a private browser (incognito).
- Google Chrome: Ctrl + Shift + N
- Microsoft Edge: Ctrl + Shift + P
- Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
Once logged in, try adding new customers again to double-check. If it's successful, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.
I'll also add this article that tackles adding, editing, and managing customers in QBO: Add and manage customers in QuickBooks Online.
For additional reference, you can use the following article to personalize invoices in QuickBooks: Customize invoices, estimates, and sales receipts in QuickBooks Online.
I'm willing to listen if you have other concerns about QuickBooks Online. I'm here to give an update, guides, and important information related to the program.
