Error noted during Repair "TokenHeaders for the User found to be NULL"

We appreciate your effort in trying to resolve the error, David.

I've checked our records and found out that other users are getting the same thing. Our Support team has already forwarded this issue to our engineers, and they are working to get this fixed.

If you haven't already, I would recommend reaching out to our Support so they can link your account to the open ticket. That way, you'll be notified when the fix will be rolled out. They are the only ones capable of doing so. Their office hours start from 6 AM-6 PM (PT) Mon-Fri and  6 AM-3 PM (PT) Sat.

1. Click on this link: https://help.quickbooks.intuit.com/en_US/contact
2. Select QuickBooks Desktop and click on Continue as a guest.
3. Choose Solving Issues & Error Messages and Common Errors.
4. Scroll down and click on Start a message. You can provide this ticket number to the agent: INV-46657.

If you notice errors or random behaviors again, feel free to share them with us in the Community.

On the other hand, we published articles relevant to our situation today. You can check them on the QuickBooks Blog page.

Is there an update on this fix?  I just finished chatting with a rep and he acted as though it was no big deal and that "if" it is fixed, I'll be notified.  It is a huge deal that I cannot print or email invoices through my QB.  The rep also stated that this problem exists in all versions so I cannot go back to a previous version and use it until there is a fix.  How is it possible that all of the sudden the old versions are having this issue?  I've only experienced random instances of not being able to email (usually when I have too many attachments) and I have never experienced not being able to print my invoices - until now, of course.  

Any help or information is appreciated.

Thank you for joining the thread @hwdickey,

Let me step in and help you print and email invoices. You can use QuickBooks Tool Hub to check if it's a printer issue since QuickBooks Tool Hub helps you fix common errors, especially in printing invoices. We have four solutions to fix that error. Here's the solution number 1:

Solution 1: Run the QuickBooks Print & Print Repair Tool from the QuickBooks Tool Hub

Step 1: Download and install the QuickBooks Tool Hub

1. Close your QuickBooks Desktop account.
2. Download the QuickBooks Tool Hub file. Note: Save the file somewhere you can easily find it.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the steps provided on the screen, then agree to the terms and conditions.
5. When the install finishes, open the QuickBooks Tool Hub on your Windows Desktop.

Step 2: From the Tool Hub, run the QuickBooks PDF & Print Repair Tool

1. In your QuickBooks Tool Hub, choose the Program Problems tab.
2. Select the QuickBooks PDF & Print Repair Tool option.
3. Try to print, email, or save as a PDF from your QuickBooks Desktop again.

For more detailed solutions in fixing this error, you can refer to this link: Troubleshoot PDF and Print problems with QuickBooks Desktop.

If you'll need further assistance, just notify me by leaving a message in the comment section. I'll be happier to help you get back to business. Take care and have a great day!

I to am having the same issue and I have tried the quickbooks help chat but when I put in all the information and it says starting a conversation and it goes to a blank white screen with no response.

I am also having this issue and the online chat goes to a blank screen when you input your information.

I have tried in multiple browsers and nothing.

@tqmachine 

Have you run the Tool Hub? If the error still persists, contact Intuit Data Service to fix it. Otherwise, consider purchasing a 3rd party file repair service.

Your post was at the beginning of June, it is now August 31.  My client is STILL having this same error message.  

About a week ago, my client attempted to import deposits from her bank and it was not working. We viewed the account number in COA's and it was gibberish, for ex. "5ahfa788jfd".  We corrected the bank account number and performed a rebuild.  The bank account number was then ok, however an employee's info was blank and the employee name was "rebuild...".   Again, this morning my client opens QB to find the same gibberish bank account number and a vendor's info was blank.  She closed down and re-opened and all looks fine right now.  See attached errors that the rebuild could not fix.

WHEN WILL THIS BE CORRECTED?!

We have an ongoing investigation about the error RealmInput: TokenHeaders for the user found to be NULL when verifying the file, @ShelleChristmasCPA.

We're unable to provide an exact time frame when this will be fixed. Rest assured that our engineers are working to identify the cause of this issue to provide a solution. 

In the meantime, you can reach our representatives, so we can add you to the list of affected users. We'll keep you updated on our progress and will share any details as soon as we have them.

Your patience and understanding are greatly appreciated during this process. 

Additionally, here's an article that you can read to help categorize your bank transactions: Add and match Bank Feed transactions in QuickBooks Desktop.

Please know that we're open 24/7 here and always ready to help. Have a great day.

Any update on this issue.  I just went to do a back up on a clients file and got this error 19 times.  Needing to make an accountants copy to go to the CPA for Federal tax filing, is it still ok to do that with this error?

Thank you for joining the thread, @DKS Consulting.

Let's get this sorted by performing some troubleshooting steps so you can get back to working order.

One of the possible reasons you're getting an error when creating a backup for a company file is that the QuickBooks Desktop company file has data damage. Let's run the Rebuild and Verify Utility Tools to fix some minor data issues with your company file. Here's how:

1. Go to the File menu, then select Utilities and choose Rebuild Data.
2. Select OK in the QuickBooks Information window.
3. Wait until the tool completely repairs your file.
4. Click OK once finished.
5. Go back to the File menu, then select Utilities and choose Verify Data.
6. Wait for the tool to check for data issues. If QuickBooks doesn't find any problems, select OK. If QuickBooks finds an issue with your company file, select Rebuild Now.

After rebuilding and verifying your company file, go back and try to create a backup for your client's company file. 

If you get the same result, you can consider renaming the user access and changing its password to refresh the data.

Just in case you encounter issues when working on an accountant's copy, you can read this article to learn how to fix it: Resolve errors when creating or working on an accountant's copy.

I'm still open to your replies if you need further assistance with this. Have a great day.