Ensuring the security and safety of your account is our top priority, @Marinecleankings. I appreciate you sharing this incident here in the Community. This information will set as an early warning for other QuickBooks users.
To avoid these scam phone calls, we highly recommend not including private information such as personal/business phone numbers and personal/business email addresses when posting here in the Community. Phishing, spam, spoofing, and hoaxing emails pose significant security risks. The best way to protect yourself is to be aware and prevent them.
Also, this community doesn't support account-related concerns for security, so we would recommend contacting our QuickBooks Support Team. They're equipped with tools to determine if this call is legit or fraudulent.
Here's how:
- Go to the Help menu.
- Select QuickBooks Desktop Help.
- Click Contact Us.
- Give a brief description of your issue.
- Once done, click Message Us or Let's Talk.
Also, make sure you're within our support hours when contacting us. You can find the open times here: Support hours and types.
If the call is fraudulent, I suggest reporting this to our Privacy and Security team to avoid experiencing this issue in the future:
- Head to this link: https://security.intuit.com/.
- Next, click the Contact Us button.
- Then, look for the Report Technical Support Scams section and click it.
For more details about how you can protect your business account and data from fraud, please see this resource: Data Security and Fraud Prevention.
Moreover, I'm adding this helpful article as your guide to prevent fraudulent activities: Identify suspicious activity, phishing scams, and potential fraud.
Please don't hesitate to click the Reply button to get back on this thread if you have any further questions or concerns about suspicious activity related to QuickBooks. It's our priority to ensure your data is protected.
