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Level 1

Getting "Unrecoverable Error" in QuickBooks Desktop

We are currently faced with a QuickBooks error that is causing a user to restart the program. The code on the unrecoverable error message is 1407043851 47688. From the QBwin.log file, the last entry is: senderrorapis.cpp (405) : MESSAGE: 24128: Wed Mar 30 12:04:49 LVL_ERROR--QuickBooks has experienced a problem and must be shut down, ErrorCode:1256530728.


Any idea what this means and how we can resolve this? The generic troubleshooting pages were less than helpful in pinning down the specific issue to address.

4 Comments 4
Fiat Lux - ASIA
Level 15

Getting "Unrecoverable Error" in QuickBooks Desktop

Have you visited the following reference?




Getting "Unrecoverable Error" in QuickBooks Desktop

I can assist you in addressing the unrecoverable error that's preventing you from working on your company file, @nathanFA20.


Any of the following factors may contribute to this:


  • Missing Windows or QuickBooks updates
  • Damage to your data
  • Computer issues
  • Program code needs repairing


First, make sure that you have updated QuickBooks Desktop to the latest release to keep your software up-to-date so you always have the latest features and fixes.


Once done, refer to the following article on how to download and install the QuickBooks Tools Hub to run Quick Fix my Program: Unrecoverable Error when opening a QuickBooks Desktop file on a workstation.


In case you're still having errors, refer to the following article for more troubleshooting steps: Unrecoverable Error: General Troubleshooting Steps.


Here's more information on how to fix general problems when your company file won't open: What to do if you can't open your company file in QuickBooks Desktop.


I'm always here if you need more help resolving the error you're having when opening the company file. Keep safe and have a wonderful day!

Alina Anderson
Level 1

Getting "Unrecoverable Error" in QuickBooks Desktop

Hey @nathanFA20,


I'd be glad to share solutions on "Unrecoverable Error" in QuickBooks Desktop.


The identification of QuickBooks unrecoverable errors is very important, so that the rectification process can be initiated.


You can follow these manual steps to fix QuickBooks unrecoverable errors:


Solution 1: Suppressing your QuickBooks Desktop.

1) First, you need to suppress the desktop, when you start the QuickBooks.

  • You need to press the ctrl key for a while.
  • Now, make a double click on the QuickBooks icon.
  • Keep hold of ctrl key, till ‘no company open’ windows programs.

2) Supressign desktop while opening a company file.

  • From the no company open window, select the required company file.
  • Press on “alt’ key and then click on Open.
  • Release Alt, if you are redirected to login details, next you have to enter the username and password.
  • Alt key and then click on OK.


Solution 2: By using the Auto data recovery to restore the backup file.


You can try using ‘auto data recovery’ to restore the QuickBooks backup file. Backing up files will also resolve unrecoverable errors.


For a better understanding of error, you can read this article: Unrecoverable error in QuickBooks Desktop


Hope this answer will help you.


Alina [Removed]
QBS Solved

QuickBooks Team

Getting "Unrecoverable Error" in QuickBooks Desktop

Thanks for joining this thread, @Ann99. I'm here to help get past the error message when opening your QuickBooks file so you can do payroll.


To begin, ensure your QuickBooks Desktop is up to date. Then create a backup of your company file before we can start the troubleshooting steps below.


Now, suppress the Desktop while starting QuickBooks.


  1. Press and hold the Ctrl key.
  2. Double-click your QuickBooks program icon.
  3. Hold the Ctrl key until the No Company Open window shows.


Then, suppress the Desktop while opening a Company File.


  1. Choose the desired company file from the No Company Open window.
  2. Press and hold the Alt key, then select Open.
  3. If you are prompted for your log in information, release the Alt key, then enter your user name and password.
  4. If you are not prompted for your user name and password, do not release the Alt key.
  5. Press and hold the Alt key, then select OK. Do not release the Alt key until your file is completely open.
  6. QuickBooks will display a blank screen. If you can highlight a QuickBooks menu by just hovering your pointer to it, your company file is completely open.


I also suggest to open a sample company file helps you identify if the problem lies with your company file or with QuickBooks itself. If the issue persists, you may check out step 4 to 6 in this article: Unrecoverable Error: General Troubleshooting Steps.


Once everything looks good, you can start doing your payroll in QuickBooks Desktop. For more details to perform this task, you may utilize this article: Create and run your payroll.


Please don't hesitate to comment below if you have further question on how to fix errors when opening QuickBooks file. I'll be around to help you always. Keep safe!

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