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Join nowI can help you update your phone number to make sure you can log into your account and share some information about why you haven't received any codes, @wesleypatterson3.
Aside from getting the code texted to your number, you have the option to resend the code through your email. You'll want to choose the Get a code emailed to (email address) instead. That way, you can log in to your account. It can take a couple of minutes for your code to arrive. If you still haven't received any, here are a few things you can do:
You can also check this article for more troubleshooting steps: Recover your Intuit Account if you can’t sign in.
To update your phone number for the general Intuit account, follow these steps:
If you want to change your business contact information in your QBO account, see this link that details the process: Change your business name, contact info, or EIN in QuickBooks Online.
I'll be available in the Community space if there's anything else you need assistance with updating your contact information. Leave your comment below and I'll back you up.
I need to change my phone number to verify my account.
I can show you how to update your phone number, Gary.
Here’s how:
For more detailed information, you can check this article: Update or change your Intuit Account sign-in information.
In addition, if you wish to know more about QuickBooks Online, you can browse through this article: QuickBooks Online support: frequently asked questions.
If you have further questions about updating your credentials in QuickBooks or any other concerns with features and processes inside the program, feel free to leave a comment here in the Community. We’re here to help 24/7. Have a good one.
I also try to change my phone number and when I click to change the number it says not found in on that account so it keeps it keeps wanting to send it to my old number. It doesn’t give me an option for an email or anything so I keep getting locked out of my account, this really needs to be more user-friendly, but I still need to know how to do it because I need to update my information to the new phone number
It's nice to see you here in the Community, @Zara711.
I'd be glad to share some insights to update your information so you can get back to your business in QuickBooks Online (QBO).
It appears that the system is attempting to send verification to your old phone number when trying to change the phone number, to which you no longer have access. For security purposes, only you can make changes to your Intuit Account. Then, to update and change your account credentials, we can use the Account Recovery form. We'll process your request within one business day. Our business hours are M-F, 8 AM to 5 PM PT.
Before doing so, please note the following:
For more detailed information, you can check this article: Recover your Intuit Account if you can't sign in.
Moreover, I recommend contacting our support team if you need further assistance, they can safely check your account and assist with your request using the necessary tools.
I'll also add these articles for more information about changing your password and updating your business name, contact information, or EIN:
Please keep me informed on how it goes, @Zara711. You can tag me in the comment section if you have any concerns. I'll assist you in any way possible.
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