How do I resolve 1099 e-file error "Oops! An unexpected error has occurred (unable to access company information)."?

Zegerman · ‎January 09, 2022

I keep running into this issue when trying to launch the 1099 e-file service. I have tried to shut down the browser, different browsers, but same error.

AlcaeusF · ‎January 09, 2022

Hello @Zegerman,

Thank you for posting here in the Community. I can help you fix the 1099 error message in QuickBooks Online

Since you've already tried the necessary browser troubleshooting, I recommend you proceed with having another user perform the process. If there's another admin or accountant added to the account, have them e-file the form on your behalf.

This way, we can check if the issue is system-related. If the problem persists, you can contact our QuickBooks Support Team to investigate the cause of the error.

Our Customer Support Team for Plus, Essentials, Simple Start is available from 6 AM - 6 PM PT (Monday - Friday) and 6 AM - 3 PM PT (Saturday). For Advanced, any time, any day.

Here's how:

Click the Help tab in the upper-right corner.
Go to the Assistant tab.
Click Get help from a human.
Choose Chat with us or Have us call you.

Additionally, I recommend checking out the following link to learn how to check your filing status anytime in QuickBooks: Create and file 1099s using QuickBooks Online.

Leave a comment below if you have other concerns about e-filing 1099 forms. The Community and I will be around to help you.

View solution in original post

AlcaeusF · ‎January 09, 2022

Hello @Zegerman,

Thank you for posting here in the Community. I can help you fix the 1099 error message in QuickBooks Online

Since you've already tried the necessary browser troubleshooting, I recommend you proceed with having another user perform the process. If there's another admin or accountant added to the account, have them e-file the form on your behalf.

This way, we can check if the issue is system-related. If the problem persists, you can contact our QuickBooks Support Team to investigate the cause of the error.

Our Customer Support Team for Plus, Essentials, Simple Start is available from 6 AM - 6 PM PT (Monday - Friday) and 6 AM - 3 PM PT (Saturday). For Advanced, any time, any day.

Here's how:

Click the Help tab in the upper-right corner.
Go to the Assistant tab.
Click Get help from a human.
Choose Chat with us or Have us call you.

Additionally, I recommend checking out the following link to learn how to check your filing status anytime in QuickBooks: Create and file 1099s using QuickBooks Online.

Leave a comment below if you have other concerns about e-filing 1099 forms. The Community and I will be around to help you.

Zegerman · ‎January 10, 2022

Creating a new user worked and I was able to submit the 1099s.

Obvious follow-up question. What is wrong with the main ID that I have been using for several years and how do I fix it?

Thanks for the help!

JessT · ‎January 10, 2022

Hi there, Zegerman!

I glad to know that you're able to submit your 1099s.

In regard to the cause of the error, it's best to contact our Support team, so they can check it on their end. They have the tools to check user information. Here, I can only see what you see in the Community, and I'm unable to ask for your company details for security reasons since this is a public forum,

You can follow AlcaeusF's steps to contact our support.

Feel free to reach back out if you have other concerns.

ggibson400 · ‎January 13, 2022

I kept getting the error as well. But I found a solution.

I usually login to Quickbooks Online with my Google ID. But when I logged in with my email and password instead I didn't get the error and I was able to file my 1099s with no problem.

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How do I resolve 1099 e-file error "Oops! An unexpected error has occurred (unable to access company information)."?