How to make bank deposit transaction show under donor tab

Thank you so much. This really helped me!!

Another question I that I want to ask is regarding Donor(Customer), Supplier and Employee category type.

There is a situation in my company in which a payee can be both a donor and an employee. When assigning payee, we can only choose one category of payee ( to my understanding), but is it possible to make a profile with 2 category? Or do we just have to do separate profile for same payee (just under different name).

Thank you in advance.

Hello, @azureen99. Thank you for getting back to the thread. I'm here to share additional information about your concern.

I'm glad my colleague's answer helped you with your initial concern. With regards to setting up another category for your donor and customer at the same time. I agree that you'll have to create a separate profile for the same payee. Since we're unable to create two categories under one profile.

However, when choosing categories I'd suggest consulting your accountant. So that they can guide you with the right categorization of your profile to avoid messing with your account. For they know what's best for your business.

I've also added this article for future reference on how to manage customers: Add and manage customers in QuickBooks Online.

I'll be around if you have any other QuickBooks-related concerns. Have a good one!

THANK YOU!  Your first suggestion of adding 'plus deposits' to the filter list works.  However, QB should still fix this to where those donor deposits are automatically included in their transaction list.  Also, the second suggestion of going to reports and sorting by name, did NOT include all the donor donations by name.  Any donations that where deposited with other donors showed up with no name...even though the deposit DOES have each donation properly entered to each donor.

Thanks for joining in on this thread, Cloud.

I'm glad that the steps provided by my colleague were able to resolve your concern about showing all deposits made from a donor's transaction list. 

Since you're having issues running a report that displays donor donations by name, you can run the Transaction List by Customer report instead and customize it to include only the necessary information. To do that:

1. Go to Reports and search for Transaction List by Customer.
2. Click Customize.
3. In the Rows/Columns section, select the Group by dropdown and click Customer.
4. In the Filter section, choose Deposit for the Transaction Type.
5. Click Run report.

Furthermore, you can export reports to Excel, so you can manually add information relevant to your business needs.

Let me know in the comments below if you have further questions about running reports in QBO. We're always on standby to answer your queries. Stay safe, and have a great rest of the day!

Absolutely agree that 'all transactions' should include deposits. This distinction by QBO has messed me up several times.

Originally I stated that the first 'fix' seemed to work, but now I'm realizing that if the donor has only made donations that are included in a 'deposit' with other entries, I can't get the transaction tab to work at all.  There is a big 'ad' that says "Create and send invoices, then get paid".  I can't get the 'transaction tab' to allow me to ask it to show deposits.  Any ideas?

Also, I want to 'tag' this individual donor's amount to a certain event, but I can't find a place to 'tag' when entering multiple donors on a deposit.  Any ideas?

Thanks for coming back here, @CCloud1.

Let me help you sort things up. But before that, I'd like to know if you're trying to match the transactions or just wanted to view it according to the donor.

The info you'll be providing will be of great help in achieving your goal.

Please feel free to reply to this post if you have additional questions. I'll be happy to help. Take care always!

I want to view under the donor.  However, I did find out that you can't 'tag' the individual entries in a deposit.  It's all or nothing.  Not very user friendly, BUT I did check out the 'class' designation, so I'm using that and hope it will achieve the desired result.

I still think QB should have a way to show any amount deposited under a donor's name in their register, though. 

Unfortunately, I can no longer use the first suggestion because my donor page no longer looks the same.  Instead, there is a big 'ad' that says "Create and send invoices - then get paid".  I want to see the old donor page.  How do I get back to that?

Hi there, CCloud1.

I want to ensure you get the help you need about your donor page concern.

To be sure we're on the same page, can you send a screenshot about the  big 'ad' that says "Create and send invoices - then get paid" you're referring to? Then, make sure to hide personal information when sharing it so I can get a better picture of what's happening.

We are looking forward to hearing from you. Have a great day!

Sorry, I tried last time to upload the screenshot, but it failed.  I've now pasted it into paint and will try uploading as a .jpg.  Hope this works.  I had to take 2 screenshots to try and get the whole picture in.

Hello there, CCloud1. I appreciate the attached screenshot. I'm here to ensure that the deposit will show in your transaction list tab. 

Once you include the donations with other entries in the deposit, the transaction will still show in the Transactions List under the Donors tab.

Based on the screenshot, it shows that no transactions are displaying. To isolate the issue, let's open the deposit and ensure you've selected the appropriate customer in the Received From column.

If the issue persists after checking, let's open your QuickBooks account in a private window to rule out browser-related issues. Here are the keyboard shortcuts:

• Google Chrome and Microsoft Edge: Ctrl+ Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If you can now view the bank deposit, return to your browser and clear your cache. Occasionally, the accumulated cache and cookies in the system can become outdated or corrupted, leading to unexpected behaviors. You can also switch to other installed supported browsers, which is a good alternative.

Furthermore, I'll be adding these articles to help you manage your transactions and guide you in reconciling your account in QuickBooks Online:

• Categorize online bank transactions
• Learn the reconciliation workflow
• Reconcile an account

I'm always here for you whenever you need assistance regarding bank deposits and your donor's transaction list. Enter any queries you may have by clicking the reply button below.

None of the suggestions worked.  I've been using QuickBooks since 1991, so I'm very familiar with how to select the appropriate donor, how to categorize transactions and how to reconcile an account.  What I'm not familiar with is QuickBooks having a solution to this issue. 

Please continue to try and help me fix this problem.  As you can see I'm not the only one with this issue and it appears that it is confusing to you all, as well.  I do data entry for two other companies through QuickBooks online and each of them looks different.

With one company, I constantly have to hit a button to "Switch to Classic View".  Why can't I stay in classic view all the time for that company?  But that is another question for another day.  Back to seeing the donations made by a donor within that donor's 'page'. 

Thank you for coming back to the Community, CCloud1.

It's great to hear that you have extensive experience using QuickBooks, but I can see how this particular issue can be challenging. Let me direct you to the right support that can get the deposits to show in the Transaction Lists screen and address some of your concerns. 

Based on the scenario, we'll have to open your QuickBooks Online (QBO) company and review the donor setup and how the entries, as well as deposits, are tracked. I recommend contacting our QBO Customer Care Team for further assistance. 

They can perform a screen-sharing session with you, trace where the issue is coming from, and provide a permanent fix to rectify the issue. Here's how to reach them:

1. In your company, tap the Help icon in the upper right to display the support window.
2. Choose the Assistant tab and enter a brief description of your concern in the Type something bar.
3. Press the Get help from a human link to see more options.
4. In the How would you like to connect with us? section, choose Chat to initiate a conversation and Callback to speak with an agent.

Regarding your concern with the Switch to classic view feature, the option to stay all the time is currently unavailable. We understand your need to have the ability to remain in the view stated above. Let's forward this idea straight to our developers for consideration in future developments. 

Here's how:

1. Open your QBO company, and go to the Gear icon at the top to select Feedback.
2. Type a brief description of your product suggestions in the field box.
3. Click Next to submit. 
   
   

You can keep track of your request by visiting our Customer Feedback page. Aside from that, feel free to visit the QuickBooks Blog to learn what's up and coming about the product as well as innovations rolled out by our developers. 

Additionally, these resources provide explanations on how to manage bank deposits, handle donor entries, and other sales-related transactions and activities. Simply click on each link to more about the process:

• Record and make bank deposits in QuickBooks Online
• Topics about your company's income and customers
• Invoices and payments
  
  

Should you need further assistance navigating through QBO and have questions about managing your donor's deposits, click the Reply button and leave your comments in the field box. I'll get back to help you the best that I can. Have a good one, CCloud1.

Same problem here. I used to be able to view donor transactions on the donor page. These were donor deposits made without a pledge or invoice. The hack used to be  click Filter > All Plus deposits to be able to see them. But that filtering / toggle option is gone. Please bring it back or somehow enable all donor transactions on this page (even without a pledge or invoice). Looking forward to an update to fix this. 

I can see how this issue affects tracking donations, generating reports, and maintaining donor transparency, @laura_the_emu. 

I've replicated your concern and located the All Plus deposits filter. Please see the screenshot below for visual preferences.

In the meantime, let's perform basic troubleshooting steps. You may have accumulated too much historical data. Whenever you visit a website, it saves some information from the web page in its cache and cookies. These files allow the websites you visit most often to load faster. Not to worry, clearing them will do the trick.

First, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

• Chrome: Ctrl + Shift + N
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

Once done, review the deposit. If it works, switch back to your regular browser. Then, clear its cache. This way, you can access QuickBooks with a clean slate. You can also use a different supported one.

You may also find these articles helpful for customizing your invoices and other sales forms, as well as for managing invoice payments in QBO:
 

• Customize invoices, estimates, and sales receipts
• Record invoice payments

Keep me informed about how it works out in the comments below. If you need assistance with customer deposits or managing sales and income transactions in QBO, just let me know. Take care.

I'm not sure if your problem is the same as mine, but I had to create an invoice for myself as a donor for a small amount.  Once I created this fake invoice, the tab to look at donor + deposits came back.  I leave that fake invoice unpaid so the ad that was blocking all my tabs doesn't come back.  Hope this helps.