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I appreciate the effort you have put into reconnecting your bank account after recent changes, and for pointing out the specific prompts and messages you’re encountering, @LCEF.
The error appears because QuickBooks Online doesn't allow duplicate connections if a parent account is already connected. This setup ensures accurate tracking by linking only the correct accounts. Since your bank has undergone changes, the connection will need some adjustments.
To resolve this, you’ll need to disconnect the parent account from its bank connection in QuickBooks first, then reconnect the sub-account. Here’s what to do:
- Click the Gear icon and select Chart of Accounts.
- Find the connected parent account in the list.
- Click the dropdown menu under the Action column and select Edit.
- Look for the Connect to Bank section and click Disconnect this account on save.
- Save your changes.
- Then, go to the Banking tab and reconnect the sub-account. You’ll now be able to link it without seeing the parent account error.
For more information about parent and subaccount setups, check out this article: About bank and credit card subaccount setup.
Alternatively, you can download your bank transactions manually and upload them to QuickBooks. This keeps your data accurate while the connection issue is resolved.
On top of that, we have a team of experts who can offer personal guidance on linking your accounts, automating tasks, and teaching the best bookkeeping practices to increase your efficiency. Check out QuickBooks Live Expert Assisted for more details.
If you have any other questions about QuickBooks or need help with another task, don't hesitate to ask. We are here to help.
