I have been receiving error 4009 when trying to sync my bank account. Anyone else have this?

Hello there, swiftwired.

Thanks for reaching out and letting us know about your experience with the online banking feature in QuickBooks Online (QBO).

I understand that you have already tried some troubleshooting steps to fix the error 4009 and confirmed that your bank's website is not undergoing maintenance. However, to resolve your banking concern, I recommend getting in touch with our Customer Care Team. They can access your account securely and conduct a screen-sharing session to identify the root cause of the problem.

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

Also, please note that disconnecting a connected bank account in QBO is not advisable as it can cause issues with your bank transactions, such as duplicate entries. 

To ensure hassle-free reconciliation of your account in the future, you may refer to our article on the best practices for the reconciliation workflow in QuickBooks. It also guides how to overcome challenges during the reconciliation process.

Please feel free to keep me updated if you have any other banking concerns. I'm here to assist you at all times!

Thank you for the response. I will call live support then, and see if we can get this resolved. And, I did not "disconnect" my bank so to speak just re-entered the credentials as it suggested. I have had this issue since the beginning...so it is a bit frustrating. I will update this thread as soon as I get an answer from support.

Ok, so I have an update after speaking with technical support.

Error 4009 is currently a known issue with TD bank, and a fix is in the works but there is no timeframe as to when it will be fixed. Also, there is currently no direct workaround for this issue.

The only fix is to go to your bank and download in QBO or CSV format your missing transactions, then upload them to the platform for classification. For me, this worked with one small issue that I hope is resolved soon: once I uploaded the file it cleared my bank account balance (at TD) but the QuickBooks balance seems to be reflecting what is should. So hopefully once the normal sync is fixed I can reconcile accordingly and will not have issues as long as all transactions are pulled in and duplicates are excluded.

This is the best answer right now for this specific issue, so if you are having this issue as well, this is your answer.

If you are looking for additional information or to check the status of this case, I have the case number here:

Case#[removed]. You can reference this case number to keep up to date with the current fix in progress. Hope this helps!

Hi there, swiftwired.

I appreciate you for taking the time to share this valuable information with the Community. The details you shared will undoubtedly assist other users while our product engineers are working on finding a permanent solution to this issue.

If you have any other concerns regarding bank transactions in QuickBooks, please don't hesitate to leave them in the comments below. I'll be around to ensure you're taken care of.

A couple weeks ago it started with Error 355, then error 350 and then after I unlinked/relinked my accounts it changed to 4009.

Reconnected the primary account, but the others still show a 4009.

By the way, the option I chose was "TD Bank Online Banking"

There are quite a few in the list to pick from.

I'm wondering if this is due to having multiple accounts through TD Bank that it's pulling.

Seems as though I can only link one at a time due to this issue....

Allow me to provide share some information and help you get rid of the error so you can sync your TD bank account to QuickBooks Online (QBO), @MECINC. 

For security purposes, the system will need to pause for 60-100 min before you can attempt to reconnect your bank with QBO again. Otherwise, the system will trigger a security alert or reauthorization request on your bank.

When this happens I'd recommend reviewing your bank website and look for a security notification that you need to take action with or reach out to the bank support.

Once this is settled on your bank , you can reconnect and categorize the bank transactions.

 For guidance, you can check this article: Categorize online bank transactions in QuickBooks Online. 

In addition, I’ve added this article to guide you on reconciling your account in QuickBooks Online regularly to track your income and expenses accordingly: Reconcile an account in QuickBooks Online. 

If you need further assistance with connecting your bank or if you have other QBO concerns, please let me know by clicking the Reply button below. I’m here to help 24/7. Take care.  

 Also, please note that disconnecting a connected bank account in QBO is not advisable as it can cause issues with your bank transactions, such as duplicate entries. 

@MirriamM  I wished the person who helped me on Tuesday would have know THIS before he suggested I DELETE my account and connect it again. NOW I am experiencing this along with several other issues and tech support today told me there was nothing they could do and for me to just EXCLUDE those transactions.

FML

Today is April 23rd. I also have the same issue going on since April 16th. Error code 4009. My  main bank has not uploaded. This is very frustrating. I have tried everything to reconnect. Nothing works. Appears qbo does not recognize the bank. By the way, this is TD bank.  Called help desk this morning. No time frame for the fix is available. Told the engineers have the problem but have a very heavy case load. I understand everyone is very busy but this is people' businesses. No excuse. Only work around, if it works, is to manually enter the transactions. That' alot of transaction in a weeks time and alot of extra work on my end. Quickbooks has the market cornered and needs to fix these issues in a timely manner.

Still nothing from QBO. Shameful company and customer support. (Incoming computer generated help copy and paste response)

I’m having the same issue. I’ve tried all the things and I have a month worth of transactions that haven’t loaded (td bank).

Quickbooks is still taking my $35 a month though. Super frustrating.

I acknowledge the challenges you've faced while waiting for the connection in your bank account in QuickBooks Online (QBO), mountaincitypainting. Let me assist you with this.

I have reviewed Error Codes 9999 and 4009 related to TD Bank. Our engineering team is actively addressing the issue. In the meantime, if your bank provides a valid WebConnect download file, you can still import transactions into QBO. Please note, that TD Online Banking allows one manual update request every five minutes. Once you subscribe to QBO, the fee will be automatically withdrawn from your account. 

Here's how to manually upload transactions in QBO:

1. Go to Transactions, then select Bank Transactions.
2. Select the blue tile for the account you want to upload the transactions into. Then click the Link account▼ dropdown, then select Upload from the file.
3. Select Drag and drop or select files and select the file you downloaded from your bank. Then, select Continue.
4. In the QuickBooks account▼ dropdown, select the account you want to upload the transactions into. Then, select Continue.
5. Follow the onscreen steps to match the columns on the file with the correct fields in QuickBooks. Then select Continue.
6. Select the transactions you like to import. Then select Continue, and choose Yes. And Pick Done.

Once you've successfully connected your bank, QuickBooks manually downloads your transactions. You can check out this article for the complete information: Match and categorize bank transactions in QuickBooks Online.

Don't hesitate to post again here if you have further concerns about connecting and uploading your TD bank with QuickBooks. I'm always here to help.

@mountaincitypainting 

Try opening your QBO account on any private/incognito browser.

You definitely called it like it is.

It’s so bad, they seem to be all AI auto responses… 

If it’s a person (doubtful), then maybe it should be explained how in order to answer something you may need to actually read what the question is?

On a side note…

Don’t you love it when you give them all kinds of info over the phone to prove who you are, but you asked them (while your logged into your account on their system) to call you? Yet you ask them for info to prove who they are and you get a first name…. Thats’ it, after I’ve given out all kinds of info to someone that probably not based in the US. Makes me feel all warm and fuzzy knowing someone’s probably compiling all this info in a call center somewhere…. Then after wasting all the time doing that they always transfer you to someone else? Rinse and repeat….

Then to make matters worse after you’ve wasted a good hour or most of your day and nothing has changed (other than maybe your blood pressure) since you first decided to reach out, they provide you with a case# which is great. Woohoo! A sense that something was accomplished.

Only to find there’s nothing written up about that particular case and so it means absolutely Jack squat! if you ever have to call back.

Forget about trying to get someone past tier 2.
Corporate phone number or email, you don’t need that. It doesn’t exist.

Accountability? What’s that?

We’ll just keep handing you off to the next person with the hopes that if we keep doing that, then maybe he won’t remember who is actually doing their job or who is just there to collect a paycheck.

Oh, you are recording the call for training purposes? Good idea! How’s that going by the way?
Wait, now that’s something we can actually work with. I’m going to record the whole conversation the next time I call in, but I’m calling it quality control. Maybe I can actually get something accomplished if that happens.