I saved a lot of bills and I don't see them saved

sim120 · ‎November 10, 2020

Please help me!!
Where could they have disappeared to?

BettyJaneB · ‎November 11, 2020

I appreciate the actions you've taken to get this bill concern sorted out, @sim120.

If the bill is showing as deleted from the Event section of the Audit Log, you can recreate them. This won't generate any duplicates since it has been eliminated from the system.

Know that once a bill is removed in QBO, you can no longer open it. The only information that you can get is the reference number and amount. Please see the screenshot attached to see the status that I'm referring to:

If it is deleted, you can now start entering the bill again in QBO. In doing this, make sure to hit on Save after creating them. This is to ensure that it will be saved. You can always utilize this line to guide you with the process: Learn how to enter and pay bills in QuickBooks Online.

However, if the bills were not deleted and you're not able to open them, I recommend reaching out to the master admin of the company. This way, we'll be able to check if you have user permission in accessing the said section. You can have the admin access the account to check if the bills are showing up.

Here's a link that you can read through to learn more about the different user access and restrictions in QuickBooks Online: Learn about the different user types and levels of access in QuickBooks Online.

Keep me posted on how things turn out on your end. I'll be around to help if there's anything else that you need.

View solution in original post

MarsStephanieL · ‎November 11, 2020

Thank you for the detailed response, @sim120.

I appreciate the things you've done to fix this. Since the bills aren't deleted and not showing that record being deleted in the audit log, I'd suggest contacting QuickBooks Online Support Team. They have the tools to verify your account and help you get to the bottom of this.

Here's how:

Go to ? Help and click Talk to human.
Enter your concern.
Choose the I still need a human button.
Click Contact Us.
Choose how you want to get assisted either getting a callback or messaging.
Enter your details on the pop-up window and confirm your request.

I've added this article you may check out in the future when your ready to assess your business financials: Run reports in QuickBooks Online.

I'll be here if you have other questions regarding QuickBooks. Let me know in the comment section and I'd be happy to assist you further. Take care.

View solution in original post

AlcaeusF · ‎November 10, 2020

Hi @sim120,

Thank you for posting here in the Community. Let me help you find the bills in QuickBooks Online.

I recommend you start by going to the Expense Transactions section. You can filter the information to find the bills you're looking for in the system.

Here's how:

On the left navigation bar, click Expenses.
Click the Filter drop-down.
Below Type, select Bill.
Below Date, choose the date range.
Hit Apply.

If you're unsure of the details, I recommend using the Audit log feature. This section allows you to view any activities made by a user in the account.

Please follow these steps:

Click the Gear icon in the upper-right corner.
Select Audit log.
Search for the bill.
Press View.

For more information, as well as how to find transactions using the magnifying glass, I recommend the following article: Search for transactions.

Please let me know if you need anything else. The Community and I will be here to help you.

sim120 · ‎November 10, 2020

Thank you, I do see the bills in the audit log, however when I click on one of the bills that had originally disappeared, it doesn't open up the right bill it opens up one of the few bills that didn't disappear.

Meaning, I added like 20 bills all but 8 disappeared in the audit log when I click on one of the bills that had disappeared one of the 8 open up and I can't open up these bills that disappeared! :(

Mark_R · ‎November 10, 2020

I appreciate you getting back to us, @sim120.

Let me help make sure your missing bills appear in your QuickBooks Online (QBO).

Did you look for the missing bills from the Expense Transactions page or through Advanced Search? If you haven't yet, I suggest following the steps shared by my colleague above to find your missing bills.

If you can't still see the bills from there, let's perform some troubleshooting steps. It's possible that your browser stores frequently-accessed data, thus causing QBO to act weirdly. Let's try logging in to your QBO account using a private browser.

Here's how:

Press Ctrl + Shift + N on your keyboard for Google Chrome and Mozilla Firefox.
Press Command + Shift + N for Safari.

Once logged in, go back and try to check your missing bills again to double-check.

If this works, it means that you need to clear the browser's cache so the system can start fresh.

If they get the same result while using a private browser, I recommend switching to a different one.

You might want to check out this article to learn more about entering and paying bills in QBO: Enter and pay bills.

Please know that I'm just a reply away if you need any further assistance in managing your bill transactions. Wishing you and your business continued success.

sim120 · ‎November 11, 2020

Thank you, however in a private browser I still don't see the bills. I only see them in the audit log and even then I can't open it.

Anyone ever had this and can tell me what to do for it?

Should I just put in the bills again since I don't see it in the account or it will be double?

Thank you in advance for your replies.

BettyJaneB · ‎November 11, 2020

I appreciate the actions you've taken to get this bill concern sorted out, @sim120.

If the bill is showing as deleted from the Event section of the Audit Log, you can recreate them. This won't generate any duplicates since it has been eliminated from the system.

Know that once a bill is removed in QBO, you can no longer open it. The only information that you can get is the reference number and amount. Please see the screenshot attached to see the status that I'm referring to:

If it is deleted, you can now start entering the bill again in QBO. In doing this, make sure to hit on Save after creating them. This is to ensure that it will be saved. You can always utilize this line to guide you with the process: Learn how to enter and pay bills in QuickBooks Online.

However, if the bills were not deleted and you're not able to open them, I recommend reaching out to the master admin of the company. This way, we'll be able to check if you have user permission in accessing the said section. You can have the admin access the account to check if the bills are showing up.

Here's a link that you can read through to learn more about the different user access and restrictions in QuickBooks Online: Learn about the different user types and levels of access in QuickBooks Online.

Keep me posted on how things turn out on your end. I'll be around to help if there's anything else that you need.

sim120 · ‎November 11, 2020

Thank you for your reply,

It is not deleted and I am the admin.

I can't figure out what could have happened and I don't want duplicate bills.

If anyone could figure it out I'll be really grateful

MarsStephanieL · ‎November 11, 2020

Thank you for the detailed response, @sim120.

I appreciate the things you've done to fix this. Since the bills aren't deleted and not showing that record being deleted in the audit log, I'd suggest contacting QuickBooks Online Support Team. They have the tools to verify your account and help you get to the bottom of this.

Here's how:

Go to ? Help and click Talk to human.
Enter your concern.
Choose the I still need a human button.
Click Contact Us.
Choose how you want to get assisted either getting a callback or messaging.
Enter your details on the pop-up window and confirm your request.

I've added this article you may check out in the future when your ready to assess your business financials: Run reports in QuickBooks Online.

I'll be here if you have other questions regarding QuickBooks. Let me know in the comment section and I'd be happy to assist you further. Take care.

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I saved a lot of bills and I don't see them saved