I would like to speak with a live person

Good morning, usermgtriaxle.

Thanks for dropping by the Community, if you're trying to reach out to our support team via the Call me back feature in which a live agents calls you to help go over whatever problems you're having you can initiate it using these steps:

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Enter your concern, then select Let's talk.
4. Select Contact Us to connect with a live support agent.
5. Choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

It is important to note however that our support hours are as follows. Plus, Essentials, Simple Start M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT. If you have Advanced, they are open 24/7. While you're waiting from them to open or hear back from them, I'm happy to help you out here. What seems to be your problem this morning? Thanks for your time and I look forward to hearing back from you. 

Hello,

I am having an issue renewing my quick book subscription.

Need help so i can process payroll! 

Hi @g2z3J4d1,

I'm here to share the steps you need to take to reactive your QuickBooks Online (QBO) payroll service. 

If you're using QBO Payroll Enhanced, log in as an admin user. Then, follow the steps below:

1. Go to the Gear icon.
2. Select Account and settings.
3. Click the Billing & Subscription tab.
4. Hit Resubscribe in the Payroll section.
5. Follow the on-screen steps to complete the process. 

If you're using any other QBO payroll version, then I suggest you contact our Technical Support team for assistance. See this article for the steps: Contact Payroll Support. 

In case you're unsure what version of QBO payroll service you're using, open this article: Which payroll service do I have?

Post a reply below if you have additional concerns with your payroll service in QBO. I'll be around to take care of them. 

Hi, i need some serious help. I let the subscription lapse, I paid it Sunday with a different credit card.  The csr did not know how to get me and QB up and running.  I have working on this since Sunday, no luck. My number is [removed].

Thanks for posting here in the community for QuickBooks, @Cliff56,

I want to make sure you're able to get your account up and running. I want to check on this for you, but account related concerns are mainly handled by our live support.

For security purposes, we do not handle account management questions to protect your data in this public page. We have dedicated customer service agents who can review your company ID and update your account details. Follow these steps to get a live support to help you:

1. Go to the Help menu in QuickBooks, then choose the Search tab.
2. At the bottom click on Contact us.
   
3. Enter the keyword Account Management and Billing in the What can we help you with? box.
   
4. On the next screen, scroll down to How would you like to connect with us section.
5. Choose Chat with us to initiate a discussion with a live agent.
   
6. Enter you account contact information then press Get a chat.
   
7. When using this option, make sure to enable pop-ups windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you shortly after. See this:

When you're connected, provide all the information about your concern with our representative.

Post here again after contacting support. I want to make sure you get the answers regarding your account status and I'll be right here if you need further help. Have a nice day!

How much longer do I have to wait?

I can't access my QB, so I can't get on the help section.

I'm here to ensure you'll get the help you need, Cliff.

Let me provide other options on how to get to the help section. 

You can access this test drive link below, in order to get to the help section: https://qbo.intuit.com/redir/testdrive

For additional information, you can check out this article: Test drive QuickBooks Online

I'm also attaching this link if you need help with other tasks in QBO. Just look for responses that fit your concern.

We're here to lend a hand. Please let us know if there's something else that we can do for you. 

Please I need urgent help 

The community has your back, @Noel2021.

May I know what specific help you'll need in your QuickBooks Online account? Any additional details will help me provide accurate information and resolutions as soon as possible.

If you need to talk to our Customer Care Team, I'd recommend following the steps provided by my colleagues above. Ensure to call them within our support hours to ensure we address your concern immediately. 

While waiting, I'd recommend visiting our QuickBooks Online Help Articles. This page contains information on how to handle your subscriptions, transactions, reports, taxes, and company data. 

You can click the Reply button below to leave a comment. I'm looking forward to hearing from you soon.

@Noel2021 

Any specific issue?

I have question about my renewal of quickbooks. Call me at (Removed by Moderator) Dr. Ruth (Removed by Moderator)

Hello there, bask1947.

I can answer any questions you may have about QuickBooks including subscription issues. However, I need more details to ensure a timely solution.

May I know if you’re referring to the subscription fee? Did you encounter any errors?

If you still wish to get in touch with our QuickBooks Online Care Team, select the Chat option for real-time assistance. While the Callback feature allows you to speak with our specialists.

Let’s log into your company to get the support details. I’m here to guide you through the steps.

Here’s how:

1. Click the Help icon at the top to open the QB Assistant window.
2. In the Assistant tab, enter the issue/topic in the field box. For example, contact support for subscription concerns.
3. Press the Get help from a human link and follow the on-screen steps to complete the process.
4. In How would you like to connect with us? section, pick Chat or Callback.

You can bookmark this link for future reference. It contains resources about subscription management. From, there you’ll see the link on how to update the payment method, change the billing schedule, upgrade or downgrade your subscription: Manage billing, payment, and subscription info in QuickBooks Online.

Stay in touch if you need assistance when working in QuickBooks. Simply click the Reply button and add a comment. I’ll get back to help and make sure you’re taken care of. 

Yes

I'm here to help and ensure that your questions are addressed accordingly, Ihavehadit.

For me to be able to provide you with the right issue resolution, could you please tell me which specific help you need? Are you referring to the subscription fee or did you encounter any errors?

Any information that will elaborate on the problem will help me sort everything out.

In the meantime, I'd suggest visiting this article: Account Management. These will provide links about managing your QuickBooks Online account, income, expenses, inventory, and running reports.

I hope you can respond to me on this thread so we can work with your concern together. Please know I'm ready to assist further. Have a good one.

Thanks for contacting me, the question has been resolved.

I received an email from [email address removed]., instructing me to update my QuickBooks Desktop Payroll information in order to continue using direct deposit, because of new federal and state compliance requirements for direct deposit.  I accessed my account  in my quickbooks desktop but I could not find a way to actually update the information. 

Hey there, @LCameron-1954.

Thanks for sharing the details of your email that you received. 

I recommend contacting out Payroll Support Team. This way an agent can review the details of your account securely and let you know if you account is due for an update. I've included some steps to contact support below. 

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Click on Contact Us.
4. Give a brief description of your issue, then select Let's talk and then choose a way to connect (Chat, Call back, Etc.).

Please let me know if you have further questions or concerns. 

Take care and enjoy your day! 

What type of help bro 

I need help with merchant services 

Good morning, @Sanhelton.

Thanks for dropping by the Community. I'm here to share the steps you need in connecting with our merchant services customer support.

You can also tell us the details of your concern. My team and other QuickBooks users in the community are willing to help you too. 

To connect with them, you click either of these links:

• https://merchantcenter.intuit.com/msc/portal/login?flowid=logout&offering=qbms
• https://public-consumer-chat.app.intuit.com/app/ccs/consumer?experienceId=sbsegUsDtCorePcsPayments&

Please also check out our support hours to ensure that we address your concerns on time. For QuickBooks Payments, our customer support will be available from Monday to Friday from 6 AM to 6 PM PT. See this link for more details: Contact Payments Support.

Additionally, you can review some of our commonly asked Payments questions. This can help you find answers on the most common QuickBooks Payments concerns.

Thanks for your time and I look forward to hearing back from you. Have a great day ahead.

I need help walking me though a few things regarding banking verification 

It's good to see you here in the Community, @Hillegeistrd.

I'd love to help you with your concern about banking verification. But will you please provide additional information about it? Any further details would help us provide the best resolution on this matter.

Please know you can continue to reach me here with your additional questions. I'll be standing by for your response. 

My Quickbooks won’t open