Thanks for joining this thread, 803.

Sometimes business needs change and I can show you how to cancel your QuickBooks Online subscription.

This can be done in just a few steps:

1. Sign in to the Intuit Account Manager.
2. Select Products & billing, then select your company name. This will take you to your subscription page.
3. Find the product you wish to cancel, then select Cancel.

4. You’ll see a multiple choice survey on why you're canceling your subscription. Once you’ve filled it out, select Continue to cancel.
5. There will be a page that details product benefits, and the last day you'll be able to use your subscription. Select Continue to cancel.
6. Lastly, you’ll see a pop-up confirming your subscription is canceled. Select Got it.

The following article provides additional info about canceling your QuickBooks Online subscription or trial.

For details about receiving a refund I recommend reaching out to a member of the QuickBooks Online Support Team.

Please feel free to drop a comment below if you have any other questions. I'll be here to lend a hand.

What is price of annual membership now Can someone email me I think I got scammed

Your peace of mind is our top priority, Waltiques. It’s important to us that you feel secure about your membership. Allow me to assist you in clarifying the current membership pricing of our QuickBooks plan.

The pricing for our annual memberships varies depending on the type of subscription or plan you choose. Refer to the pricing below based on your QuickBooks version and subscription.

For QuickBooks Desktop (QBDT) :

• QuickBooks Desktop Pro Plus annual-  $649
• QuickBooks Desktop Premier Plus annual- $949
• QuickBooks Mac Plus- $649

For QuickBooks Online (QBO) :

You can find the monthly subscription prices for each plan in this QuickBooks pricing article. To get the annual pricing, multiply the monthly price by 12 and subtract 10 percent from it.

Please refer to this article for information on the annual pricing of QuickBooks Enterprise: QuickBooks Enterprise Pricing.

If you suspect that you have been the victim of a scam or if there is an issue with a charge, I advise contacting our support team for further assistance. They will securely access your account and thoroughly investigate your situation. 

To contact support using QBDT, here's how:

1. Select the QuickBooks Desktop Help option from the Help menu.
2. Click the Contact Us button.
3. Please enter your question, then tap on Let's Talk.
4. Scroll down and pick to Get a callback.

For QBO, here's how:

1. Go to the Help menu at the upper right.
2. Choose the Search tab.
3. Select Contact Us at the bottom of the screen.
4. In the Ask about something else section, enter your concern.
5. Hit on Continue and choose a way to connect with us.

Furthermore, I've included this article in managing subscriptions or plans in both versions of QuickBooks: 

• Manage your QuickBooks Online subscriptions and services
• Manage your QuickBooks Desktop subscriptions and services

For security reasons, we are unable to email the membership pricing. However, you can request it from our dedicated team, who can send you the pricing plan using their tools.

I'll be monitoring this thread to help you secure your QuickBooks account. Leave any questions or concerns in the comments below. We take these matters very seriously to offer you the support you need.

@waltiques 

What scam? QB Desktop or QB Online?

can't get into payroll 3 phone calls getting bounced around case # 15124407207. can you please get this Stright?

We appreciate you for providing us with your case number, 232287.

To start, please know that the Community is limited to the public forum. Thus, pulling up your account is unavailable on our end. With this, I recommend contacting our support so they can pull up your case and address your concern even better by utilizing their tools.

Kindly use these steps and provide them with your case number:

1. Log in to your QBO account from your browser.
2. Select Help (?).
3. Choose the Search tab.
4. At the bottom of your screen, click Contact Us.  
5. Select a topic to connect with the right expert.
6. You may choose Callback or Chat to connect with us.
7. Ensure you provide the required information in the First Name, Last Name, Email Address, and Phone Number fields.
8. Depending on what you choose as your way to connect with us, click Callback or Chat.

You can also learn about our QuickBooks Support hours to know when to call.

I'm still around to hear from you if you have further updates or questions after contacting our support, 232287.

If someone could call me back, I would appreciate it. [Removed]. I have put Books 2024. I had an issue with my computer. I copied my files onto the computer but I can’t open up the QuickBooks 24.

@Bettychrissy1 

No one will call you except scammers. Did you try to open your company file on another computer? What error message did you encounter?

We aim to resolve your concern promptly, Bettychrissy. Could you let us know if you're using QuickBooks Desktop QuickBooks Online? This information will help us provide you with accurate solutions to your concerns.

If you are using QBDT, we can perform troubleshooting steps to resolve the issue of being unable to access your company file. You can follow the solutions below:

Solution 1: Update QuickBooks and check your file type

1. Update QuickBooks Desktop to the latest release.
2. Ensure the file you want to open is a company file (.QBW). You can't open other file types, like backups (QBB) and portable files (QBM) the same way.
3. Make sure your file isn't compressed or encrypted:

a. Right-click the company file and select Properties.

b. Select Advanced.

c. Clear the Compress and Encrypt checkboxes.

d. Select OK.

You can refer to this article for the other solutions: Can't open your company file in QBDT.

If you're using the QBO version, let's log in to your account via private or incognito mode to determine if this is a browser-related concern. Feel free to use the shortcut keys below:

• Safari: Command+Shift+N
• Chrome: Ctrl+Shift+N
• Microsoft Edge: Ctrl+Shift+N

Once it works, clear your cache so the system can start fresh and remove damaged data files. If the issue persists, you can use another supported browser.

If you encounter the same issue, we recommend contacting our support team to thoroughly investigate the issue your account has. Also, they have the necessary resources to access your account safely and determine the root of the concern.

For future reference, you can check this article to learn what to do if your company file is missing: Company file is missing or cannot be found.

Please keep in touch if you have any questions about accessing QuickBooks Online. I’m always here to help you at any time of the day.

My employer closed the account, and I need my paycheck records.

Good morning, @Maringo1. 

Thanks for chiming in on this thread. 

You'll need to get in touch with your employer to get the records of your paychecks. If he isn't able to or doesn't know how, please have them contact us through the Community or by phone. 

Feel free to come back if you have any other questions. Have a great day!

need help signing in

Hello there, mindwarp. Let me assist you with the sign-in process.

To start with, may I know if you're referring to signing in to your QuickBooks Online (QBO) account? If so, could you please share more details if you encounter any error messages or prompts during the signing-in process? This information will help us better understand the situation and find the right solution for you.

In the meantime, let me walk you through the signing-in process, here's how:

1. Go to QuickBooks Online login.
2. Enter your user ID and password and click Continue.
3. Once done, choose a company to open.

If you're having trouble signing in, let’s go through some troubleshooting steps to ensure you can log in to your QBO account.

There are times when your browser may encounter data issues, which can cause QuickBooks to behave unexpectedly. To check if this is the problem, let's log in to your QuickBooks Online (QBO) account using a private browser. To do this, press the following shortcut key on your keyboard:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

Once done, go back to the log-in window and try again. If this works, you need to clear the browser's cache so the system can start fresh. If you get the same result while using a private browser, I suggest switching to a different one.

Moreover, you can check out this article for detailed information and steps on how to recover you QBO account: Recover your Intuit Account if you can’t sign in.

Furthermore, I'll share this guide article on modifying your Intuit record that'll allow you to easily manage your information and stay organized while maintaining control of your QuickBooks Online access: Update or change your Intuit Account sign-in information.

Don't hesitate to leave a reply in this thread if you need help signing in and managing your QuickBooks account. I'm always here to help you.