Inventory Missing Average Cost

Hi there, @Manizha1983. 

Thanks for taking the time to reach out. I hope your day is going great so far. 

It sounds like you may have some data integrity issues with your company file. To check if this is the case, I recommend running our Rebuild and Verify Utilities. These tools will scan the File for any damage and repair it. I've included some steps to use them below. 

Please know that you will need to be in single user mode before using the tools. 

To Rebuild: 

• Choose File, Utilities, then Rebuild Data.
• You will receive a warning message to back up your company file, press OK. A rebuild requires a company file backup beforehand because, in rare cases, the process may need to delete transactions or list entries to fix the File.  A backup of your company file will ensure you have a secured copy of your company file before any changes are made to it.
  1. Select where you want to save your backup, then select OK at the bottom of the QuickBooks Desktop Backup window.
     • If a message asks if you want to replace another backup file, select NO. Enter a new name in the File name field and click Save.
     • If the backup fails, select Cancel at the Rebuild prompt and contact Payroll Support for additional assistance.
  2. The Rebuild Data utility starts as soon as the backup is finished.
  3. Click OK when you get the message "Rebuild has completed."

To Verify:

1. Choose Window, then Close All.
2. Verify Data. Choose File, then Utilities. Select Verify Data. If you see:
   • "QuickBooks detected no problems with your data," no further action is needed.
   • "Your data has lost integrity" indicates there is data damage in the File.  Continue to the steps below to Rebuild Data to correct the problem.

Once you've run the Utilities, recheck your inventory item. 

Let me know how it goes or if you have any questions or concerns. Take care! 

Thank you very much Tori for your assistance!

i tried the trouble shooting steps, but unfortunately I am still having the same issue where the average cost for several items is missing. 
I would appreciate if you provide some guidance on this matter.

thank you,

Glad to have you here on the Community page. Manizha1983. 

As mentioned by my colleague that we have an ongoing issue when customers received an error when creating a backup in QuickBooks Desktop.

Our engineers are currently running some diagnostics to identify what's causing this issue and provide a permanent fix as soon as possible.

I’d recommend contacting our technical support team, so they can add you to the list of our affected users. This way, you’ll be notified once an update becomes available

Here's how:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Let's talk, and then choose a way to connect. Phone support may be limited due to volume.

 To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.

You can visit our QuickBooks Help Articles page for more insight s about managing your business in your software.

Let me know if you need more help with managing inventory. I'm always here if you need my help.

That’s doesn’t answer my question as I don’t have any issue while creating backup.

thanks,

Thanks for getting back to the thread, Manizha. I understand the importance of resolving this matter. Let me help you.

Since the troubleshooting process provided by my colleague above didn't work out, I'd suggest reaching out to our Technical Support Team. They have the tools to pull up your account and guide you further through this process. You can also request a screen-sharing session so they can look into your account and figure out what's wrong.

Here's how:

1. Click Help at the top menu bar, then select QuickBooks Desktop Help.
2. Select Contact us and then enter that you get Reminder prompts and Continue.
3. Then choose either to Message an Agent or Talk to a Specialist.

Please check out this article for QuickBooks support hours: Contact QuickBooks Desktop Support.

Please tap the Reply button if you need further assistance. I'll get back to you as soon as possible. Take care!