Is anyone else having problems with QuickBooks Online being very slow?

Yes, we are having constant service delays. Each time a new category is opened the system stalls and I have to wait for it to enter information.

Hello there, @marvomineral and @GM60. I want to ensure this will be taken care of so you can work in QuickBooks Online (QBO) seamlessly.

Whenever you encounter a slow performance issue while using your QBO account, there are a few things you can check to narrow down the reason. Also, since the program is a web-based service, this depends on the processing capability of your computer or device, including the amount of RAM and the speed of your internet connection to work as intended. To start, ensure that your system meets the minimum requirements to run it.

Once confirmed you reach the required criteria. Let's now check your internet speed. With this, we can make sure that this is not limiting your QBO experience. To do so, run a Google Speed Test to confirm the speed of your connection. When finished, check this article to further understand the result: Test your internet speed.

For reference about the process, please visit this article: Why is my QuickBooks Online slow?.

However, if the same thing happens, I recommend reaching out to our Customer Care team to further check the root cause of the issue. 

Need to have additional guides in performing your QuickBooks tasks? Feel free to browse through this page to find one: QBO Help articles page. This provides a compilation of help articles specific to QBO that you can open at any time. 

Don't hesitate to leave a reply here if you have any other concerns about managing your QBO account. I'm always here ready to provide additional help. Have a good day ahead.

QBO has been slow since the issue last Friday.  Accessing customers & invoices takes multiple attempts and several reloads, IF you're lucky.  This has dramatically impacted our daily operations.  

Tried different browsers, tried incognito, tried restarting, tried clearing Cache -- it impacts multiple team members across their home offices.  Internet speeds of 110Mbsp down/10Mbsp up.  

kg277 Hi! 

We know it's been challenging for your business to encounter an issue regarding QuickBooks Online (QBO) being slow. I recommend contacting our QuickBooks Online Support to further investigate it.

For future reference, you can click this link: Why is my QuickBooks Online slow? to learn more about the performance overview for QuickBooks Online, and how internet browsers and mobile connections can affect it.

I'm still around to help if you've got more questions about QuickBooks Online (QBO).

I've done this and they claim there is no issue.  Tried restarting multiple times, speedtest, clearing cash, private browser & different browsers to no avail.  

Good evening, @kg277. 

Thanks for chiming back in on this thread. 

After researching this issue further, I've discovered that there's an on-going investigation that's associated with your problem. The investigation number is 74835. 

I recommend contacting our Customer Support Team again to get you added to the list of affected users. This will allow you to receive updates on this issue via email. 

As a workaround, you can create the particular transaction by hitting the +New button on the left-hand menu bar. 

Keep us updated on how everything goes. It's my priority that you're able to get back to running your business as soon as possible. Have a wonderful day! 

Checking in to see when this will be resolved?  It's getting worse instead of better.  It takes me 8-10 minutes to navigate around to do ONE invoice.  It's very frustrating.

Thank you for getting in touch with us today, @kelleypark9.

I wish you didn't have to wait 8-10 minutes just to create a single invoice. Don't worry, I'm here to ensure that your QuickBooks Online (QBO) will be working back to normal so you can get back to business immediately.

The investigation that my colleague mentioned above has already been resolved. Since there's still a delay on your end while navigating to QBO, we suggest performing the browser troubleshooting steps. There may be out-of-date Internet files that cause the system to run slow.

I recommend logging into your QBO account in another browser or using an incognito browser. Here are the keyboard shortcuts you can utilize depending on the browser you are using:

• For Microsoft Edge, press Ctrl + Shift + P.
• For Safari, press Command + Shift + N.
• For Firefox, press Ctrl + Shift + P.

You may also want to check this article to see if your operating system is up to date or aligned with the system requirements for QBO: System requirements for QuickBooks Online, Accountant, Payroll, and QuickBooks Self-Employed.

Please let us know if you still have further concerns navigating through your account. It's our main priority to have your business operating smoothly. Keep safe!

We have tried everything and all the requirements are above the minimum.  It's actually much worse today.

Hi there, @kelleypark9.

Thanks for getting back to us here in this thread. Let me redirect you to the best help available so you can get your QuickBooks Online (QBO) account back up and running again.

Since none of the instructions provided by my colleagues solved your issue, I recommend contacting our Customer Support Team for further assistance. They'll be able to use a screen share tool to walk you through some more steps to assist you.

Here's how:

1. Go to the Help icon in the top right-hand corner.
2. Select Contact Us.
3. Give a brief description of the issue and click Continue.
4. Choose Chat with us or Have us call you.

Be sure to review their support hours so you'll know when agents are available.

You might want to click this article to help you in your bank transactions once your QBO is up and running again: Set up bank rules to categorize online banking transactions in QuickBooks Online.

You can always go back to this thread whenever you have any other concerns regarding your QBO account. I'll be glad to help you! Have a good one!

I find logging in a very slow process and its takes circa 30 seconds to load the second page (password page) of the login process. Its not my computer or the connection as every other online site I use works perfectly and as expected. A QBO issue that is very annoying.

Hello, James. 

I'd also like to get some work done, so logging in as fast as possible without any issues would definitely help me with my productivity. So, I'll barge in and help you fix the loading issues on the second page when logging in to QuickBooks. 

Have you tried using an incognito browser and clearing the cache? These are a good way to check for any cache-related issue. The slow loading on the second page might've been just a simple cache problem. When a cache is full, it can cause some loading issues within a specific page. 

Just to elaborate on my colleague's solution, we can use an incognito browser to check any cache-related problems within the second page. Let's use these shortcut keys to pull it up: 

• Google Chrome: Press CTRL + Shift + N.
• Safari: Press Command + Shift + N.
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + P.

Log in to your QuickBooks Online account, then observe the loading times. If it loads faster than using a regular browser, let's clear the cache to fix the issue. 

After clearing, close out any browser instances to complete the steps. 

Alternatively, we can also use another supported browser to work on your QuickBooks Online company. 

However if you're still getting some loading issues on the second page, let's have this checked by our support team. They'll use their tools to check for any issues related to the password page. 

Here's how to reach them: 

1. In QuickBooks Online, click the Help icon on the top right corner of the screen.
2. On the pop-up panel, go to the Search tab.
3. Click the Contact Us button on the bottom part.
4. In the box, enter "loading issues on the password page."
5. Proceed with Continue, then choose how you want to reach us (phone or chat).

I can see that there are a lot of things you'd need to take care of in QuickBooks. If you'd like to see your cashflow in the near future, I'll add this article in case you need help: Track your cash flow in QuickBooks Online. 

I'm all ears if you have other concerns related to your QuickBooks Online account. I'll cover just about anything from entries to reports. Just add the details and I'll be right there with you. 

Yes 

Having same issue i can open the first task  ie a report  but then if i try to open an invoice or an employee the system just sits there  the only work around i found was to refresh the page , This is extremely frustrating 

Have used different browser different devices different internet connection

 Support don't know why they are saying no one else has this issue.