Is there ANYONE at QBO team that can help us resolve 5 months ongoing bank error 103 issue???

Thanks for your time posting in the community @usernatasha. Allow me to assist you in sorting this issue.

If you see bank error 103, it usually means that the user ID or password is incorrect for the bank account you're trying to connect. Here's how to fix this error for both existing and new connections:

Step 1: Confirm your sign-in info is correct

              1. Open a new window in your web browser and go directly yo your bank's website. 

              2. Make a note of the web address (such as https://www.bank.com). This may come in handy later.

              3. Sign in with the user ID and password you have. If you have separate accounts with the bank (such as a business account and a personal account), sign in to the 

                   account you want to fix in QuickBooks.            
              4. If you get a sign-in error, follow your bank’s instructions to get your user ID, reset your password, or both. 

                  Once you’re sure about your user ID and password, move on to step 2.

Step 2: Enter your bank sign-in info in QuickBooks 

For an existing connection     
     
              1. From the left menu, select Banking.
              2. Select the bank or credit card account you need to update.
              3. Select Edit ✎.
              4. Select Edit sign-in info.
              5. If your web browser auto-fills the user ID and password fields, clear them. This ensures your browser doesn’t put in old info by mistake.
              6. Manually type in the user ID and password for your bank account. If your bank offers a Show option, select it so you can confirm you entered the password correctly.
              7. Select Update. 

For a new connection      

              1. From the left menu, select Banking.
              2. If you're connecting an account for the first time, select Connect account on the landing page. Or if you've already connected online banking accounts in the past,                            select Link account Add transactions and then Add account.
              3. In the Search field, enter your bank's web address (such as http://www.bank.com) that you got from visiting the bank’s website. Or, enter your bank’s name.
              4. Select your bank in the search results. If you see multiple options, select the type of account you want to connect. For example, if you’re trying to connect your business                    account, select the option labeled “Business” if there is one.
              5. If your web browser auto-fills the user ID and password fields, clear them. This ensures your browser doesn’t put in old info by mistake.
              6. Manually type in the user ID and password for your bank account. If your bank offers a Show option, select it so you can confirm you entered the password correctly.
              7. Select Continue.
              8. Your bank should connect successfully now. If you see error 103 again, select Go back. Repeat steps 4 through 7 with a different option from the search results.            

In addition, I added links that’ll help you connect bank credit card accounts and reconcile an account in QuickBooks Online.           

If you have any other questions, please feel free to leave a comment below. I'll get back here as soon as I can to help you again. Thanks for dropping by, wishing you a good one!

Hi,

As I mentioned earlier I have tried all offered options, but it is not working.

Once I am connected to our bank app, QBO disconnects the bank feature, and I am getting error 103.

This was supposed to be escalated to your engineers team, but your team is closing these cases all the time, without even informing me and without offering solution. 

Hi there, usernatasha.

I appreciate you for coming back to the thread to add further clarification and for performing some steps to resolve error 103. This isn't the kind of reaction that I'd like you to have and we know how much time it can take when something isn’t working about your bank connection. With this, I'll ensure you'll be routed to the right support team to assist you further with your matter.

Since the issue continues to occur after doing any troubleshooting steps, I suggest contacting our QuickBooks Support Team. They have the tools to pull up your account in a secure environment which we're unable to do it here in the Community. This way, they'll be able to investigate the cause of the problem as soon as possible and get you right back on track.

Here's how to contact them:

1. Open your QuickBooks Account.
2. At the top right, click the Help icon.
3. Choose the Assistant section.
4. Type your concern in the Type something field.
5. Click Talk to a human.
6. Click I still need a human.
7. Click the Get help from a human.
8. You'll be routed into the How can we help? page. Then, select callback or how you want to contact them and fill in the information.

You can browse this article to learn more about the different types of support we offer at Intuit and its availability: Support hours and types.

You may refer to this article so you're able to see different banking errors and how to fix them: What to do if you get a bank error or can't download transactions in QuickBooks Online.

If you have additional questions about banking or while working in QBO, leave a comment below. I'd be glad to answer them for you.

Hi ChristieAnn,

Please note that all these past months, I was doing the same thing, trying to connect with someone from your team via chat or appointment, but as you can see, since I am still writing about this it has not been resolved. 

And so every time I am trying to reach out, it is always different person, so I have been talking with more than 20 different persons, and every time I have to explain myself to each person separately, and everyone is offering the same options which you have, which might work for someone, but this is not our case. And just when I was thinking that your engineers are working on this, this case was closed, so now I have to go from beginning again and to wait couple  more months! What we would like is to someone to take our issue seriously and to offer solution to our problem. And so we need someone from QB to contact us and to be the only contact we would work, so I don't have to explain myself for the same thing over and over again. I hope you can recommend someone, and tell them/her/him to reach out to us. 

@usernatasha 

Explore the trial version of SlickConnect to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If you can import the data without any issue, Intuit is struggling to solve the problem.

https://www.moneythumb.com/?ref=110

Hi Fiat Lux-ASIA

This is again something that needs to be done manually everyday, which we are doing now, we are manually uploading bank transactions file into QBO. 

What we would need is a solution to our problem and as you are saying if Intuit is struggling to solve the problem, than why is our case twice closed without resolving the problem? How can they close it? What is their result at the end of their work, I don't understand. 

We are requesting QBO representative that would keep us posted on this particular issue.

Is there someone that @ChristieAnn   @Carneil_C  or you Fiat Lux would recommend? 

Hi Natasha,

I want to let you know that I feel the challenge you're going through, especially in getting a resolution to this issue. I'll share this feedback with the relevant departments to enhance our processes.

I know you want a permanent solution more than empathy. However, I'm gonna have to let you contact our Support team again to review your past cases and to know why the escalation was closed. They have the tools for that, and only they can share that information with you.

If there's anything that I can help, feel free to comment below. Take care always.