Is WEEKLY TIMESHEET down?

Hey there, @jeffc2.

I'm glad you reached out about this. We recently had an Investigation where customers were experiencing the weekly timesheet disappearing upon opening.  Great news- it has since been resolved! 

Let's have you:

1. Log out of QBO.
2. Next, let's have you clear your browser cache. This will remove all the cache and helps your browser to function best.
3. Log back in and re-open the weekly timesheet.

I'd love to hear how this goes! If you have any remaining issues opeinnig your weekly timesheet, I'd like to hear about it.  Have a fantastic weekend! 

Hi thank you for the advice, however this issue is happening in the standalone QBO app as well as all browsers, so it is not limited to browser. I just completed a phone session with a QBO tech who did all troubleshooting steps without resolving the issue, we have now done a screen recording of the problem and sent it in with a Case number for exploration by other techs. So, there's a problem somewhere and it's now under investigation on QB end...

This case was investigated and resolved quickly, the problem has gone away.

Great to hear @jeffc2!

Thanks for the update. Feel free to come back to the Community with any other questions you may have about QuickBooks or QuickBooks Time. 

We're here to help anytime. Enjoy your weekend!

I'm having a different issue where the weekly timesheet function does not appear under employees.  I have online essentials.  Any thoughts on why this is not coming up?

I've come to help you utilize the Weekly timesheet function in QuickBooks Online (QBO), @eddieb2. This way, you're able to enter your project's time and manage your employees' and vendors' time accordingly.

There are times that the browser is full of frequently accessed pages, thus causing some unusual responses to the system. It may be the reason the Weekly timesheet function doesn't appear under the Employees column from the + New button. Please see the screenshot below for your reference.

Let's resolve this by performing some troubleshooting steps. You can start by pulling up your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:

• Press Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox)
• Control + Option + P (Safari)

Once signed in, go to the + New button and locate the Weekly timesheet function under the Employees column. Then, enter a weekly timesheet. If the function is available, return to your default browser and clear its cache. This will refresh the system and remove older data that causes viewing and performances issue. However, if this matter continues, I'd recommend using other supported browsers.

In the meantime, I'm adding this article to further guide you in managing your workers' and employees' time using QBO: QuickBooks Timesheet setup. It includes topics about inviting users, entering and approving timesheets, and troubleshooting saving issues, to name a few.

Let me know how it goes in the comments below. If you have other concerns about the Weekly timesheet function or inquiries in managing your employees' timesheets, I'm just around to help. Take care always.

I have 3 QB essential accounts under one login.  I depend on Weekly Timesheets to run my business and it is not turned on in one of my accounts.  I've tried different browsers, clearing cache, but nothing works.  Who can help?

Hello @SRP2.

Thanks for sharing your concern and performing some basic troubleshooting steps in advance. 

Since you're still unable to see it after clearing the cache and using other browsers, I'd recommend logging your account in a private window. This process will help you rule in/out the browser as the culprit here. I've listed the shortcut keys below:

• Ctrl + Shift + N for Google Chrome
• Command + Shift + N for Safari
• Ctrl + Shift + P for Mozilla Firefox and Microsoft Edge

Once done, check if you're able to see the Weekly Timesheets option. 

If not, I'd suggest reaching out to our customer support. This way, they can check your account and diagnose the issue. Just follow these steps to connect with them:

1. Click the Help menu in the upper-right hand corner and click Talk to a human.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Select Get help from a human.
5. Choose between Chat with us, Schedule an appointment, or Have us call you.

You can also check out our support hours to ensure that we address your concerns on time.

Additionally, here some articles that you can read to help manage your weekly timesheets in QuickBooks Online:

• Enter a weekly timesheet
• Delete timesheets out of QBO weekly timesheets

Our doors are always open to help you with any QuickBooks-related concerns you may have. Have a pleasant day ahead.

I was just on a chat with a technician and was told the the Weekly Timecard is no longer an option due to an update? Is this accurate? If so, it really slows down productivity as that is how I capture employees billable hours...anyone know?

Is the weekly timecard no longer an option? I was on the phone with a technician and was told that due to an update there is no longer a Weekly Timecard and you have to enter everything as a single entry??? Really slows down productivity if that is true!

How did they fix it? Because it is missing on mine also. When I call support I get evrey department and nobody seems to be able to fix this

Let me guide you through the steps on where to see the Weekly timesheet function in QuickBooks Online (QBO), tlclarkepic.

You need a payroll service to use the timesheet feature. You can turn it on by clicking the arrow next to the Payroll option from the +New section. 

Here's a screenshot for your visual guide.

You don't need to finish the setup, the timesheet will still appear under Employees once you click the arrow. Also, you still need to turn it on even if you don't want to use payroll. 

I'm also adding this article to provide the latest updates in QBO: QuickBooks Online new features and improvements.

If you're QBO is new, tracking timesheet can be done through the Time tab. Check out this link for instructions: Turn on and set up time tracking in QuickBooks Online.

Stay in touch with me if there's anything else I can help you with aside from finding the missing Weekly timesheet feature in QBO. I'll be around to help you.