Issue with my quickbooks desktop

Try running the Verify/Rebuild Data utility

It’s my priority to help you get the Tab key to properly work when working with an invoice and estimates in QuickBooks Desktop, @markmaint.

I understand the convenience of using the Tabulator key to advance your navigation in the program. Rest assured that I'll make sure you get the best help to get around with this issue.

Currently, there is a reported issue with using this function when adding lines on invoice. If you have Serial Numbers enabled on Invoices, this behavior may occur. It will usually move to the next line if you tab through the row again. The only way to prevent that from happening right now is to remove the Serial Number column from the Invoice.

As a workaround, you can uncheck the box for Sales Transactions (Invoices, Sales Receipts) under the Serial/Lot Numbers. To do so, follow the steps below:

1. Go to the Edit menu and select Preferences.
2. Click Items & Inventory and press Company Preferences.
3. Select Advanced Inventory Settings and click the Serial/Lot Numbers tab.
4. Unmark the Sales Transactions (Invoices, Sales Receipts).
5. Tap OK.

I also recommend contacting our Customer Care Team. This way, you’ll be added to the list of affected users so you’ll be notified once a fix is available. I’ll show you how:

1. Go to the Help menu, then select QuickBooks Desktop Help.
2. Select Contact Us.
3. Give a brief description of your issue, then select Let's talk and then choose a way to connect.

    

You can always go back here if you have additional questions as you go along with QuickBooks. I'm always here whenever you need help.

I included in this reply a picture with the two buttons circle that are not working on my desktop

Thanks but my issue is with the 2 tabs I circled in the picture attached. I click on them and they depress but don't open 

Thank you for sharing a screenshot of your issue in this conversation, @markmaint.

I tried going to the invoices and estimates tab using our test account and everything worked fine.

I recommend running through some basic troubleshooting methods to see whether you're having issues with your browser. Web problems could happen when the cache is stored for an extended period of time.

To begin, log in to your QuickBooks Online account using a private/incognito page. Let me give you the shortcut keys to open it:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N 

If you're able to access the tabs with ease, kindly go back to the regular browser and clear the cache and cookies. This can fix any unusual browser behavior and help QuickBooks run faster.

If the issue persists, I suggest using another supported browser.

Please keep me updated if you have additional concerns regarding this matter or QuickBooks in general. You're always welcome to post back. I'd be delighted to assist further. Keep safe.

Tried opening through incognito, but still nothing. Every other tab on that line opens immediately accept invoices and estimates

Good evening, @markmaint. 

Thanks for reaching back out and letting us know how those steps went for you. 

Since the instructions my colleague gave didn't work for you, I suggest contacting our Customer Support Team for further assistance. Here's how: 

1. Go to the Help icon in the top right-hand corner. 
2. Press the Contact Us button. 
3. Give a brief description of the problem and tap Let's talk. 
4. Scroll down and choose to Get a callback. 

It's that easy! 

Keep me updated on how the phone call goes. I want to ensure that you get this taken care of as soon as possible. Have a splendid day!