Items attached to a large number of transactions cant be processed

Hi there, @adeniying.

Welcome to the community page. I'm here to provide you with information about why you're seeing an error while processing a transaction in QuickBooks Online (QBO).

Currently, there's an investigation happening into this error, and our engineers are now working on it. I also recommend contacting our QBO live support so they can add you to the affected list of users. This way, you'll also receive updates about the investigation.

Here's how:

1. Head to this link: Contact Us.
2. Select QuickBooks Online product and click Continue.
3. Select Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

Additionally, you can also consider checking out our free invoice templates in QuickBooks Online. You can use this to personalize your invoice templates to your customers.

You're always welcome to reply here in this thread if you have additional concerns about invoices in QuickBooks Online. I'd be glad to assist you.

We are experiencing the same issue since July 5th, 2024. The support suggested two workaround methods, unfortunately, both of them cannot work for us. Do you have a timeline on when this is going to be fixed?

Hello, @CF_Quan. I'll provide some information about the status of the investigation. 

The case is still ongoing at the moment. The next status update is scheduled for July 12, 2024. If you'd like to included in the list of affected users and receive updates on the resolution, I'd suggest contacting our Customer Care Support team. Here's how:

1. Log in to your QuickBooks Online (QBO) account.
2. Click the Help (?) icon and select Contact Us.
3. Type in your concern
4. Choose a way to connect with us:

• Start a chat with an expert.
• Get a callback from the next available support.

To help you manage your reports efficiently inside QBO, check out this guide: Run reports in QuickBooks Online.

Please let us know if you have other QBO related concerns. Our team is always here to help. Have a good one.

Hello ShangY,

Thanks for the reply, and I'm in the list of affected users.

Today is the 12th and I haven't received any updates.

Hi, our customer has been facing this issue since July 8, 2024, and we still have not received a resolution. It has now been a week, and we urgently need this issue resolved.

I see the importance of resolving this issue promptly, as this is already causing interruptions with your business flow, @cecxcx. However, the best action we can take is to contact our support team.

Rest assured that our product engineer is fully aware of the situation and is working actively to resolve it as quickly as possible. In the meantime, I encourage you to reach out to our customer care team. They can add you to the list of affected users, ensuring you'll be notified via email once a solution is in place. To contact them, here's how:

1. Log in to your QuickBooks Online (QBO) account.
2. Click Help (?).
3. Please choose how you want to connect with us.

Please know that our support hours for Simple Start, Essentials, and Plus users are from Monday to Friday, 6 AM to 6 PM PT, and Saturday, 6 AM to 3 PM PT. For our Advanced users, they can contact us any time, any day.

See this article for reference: QuickBooks Online Support.

Additionally, you can check this article to learn more about processing customer-based payments in QBO: Record invoice payments in QuickBooks Online.

I appreciate your patience as we're working on a fix for this issue. If you have other questions or clarifications, feel free to post them in the comments below. I'll make sure to help you out anytime.