MAC update

Thank you for bringing this to the Community space @leta74 . I know how important it is to print your transactions. In the meantime, for printing Invoices you can change the template to Airy New and that will print successfully.. We recommend you to contact our customer support.

Here's how:

1. Click on Help.

2. In the pop-up window, go to the Search tab, then click Contact Us.

3. In the box, enter "missing products and services when adding them to invoices."

4. Click Continue, then choose how you want to reach us:

• Start a chat with a support expert.
• Get a call back from the next available expert. 

For more information, you can check this article: Customize invoices, estimates, and sales receipts in QuickBooks Online

 If you need anything else related to it, especially with QuickBooks, please let us know. We're going to make sure that we answer as soon as possible. Take the best care!

I am having the same issues.  Have you found a solutions?

Hello, Tmo405! Thank you for joining the conversation. We understand the challenges you're facing with QuickBooks and how they impact your business operations. We want to assure you that we are committed to resolving the printing issue and minimizing any inconvenience it may have caused.

It's our priority to have users perform any QuickBooks tasks efficiently. The investigation of the issue is currently ongoing. We cannot give an exact timeframe for resolving this issue, but rest assured our engineers are doing their best to fix the problem. We will reach out to you by email if more information is required or when we have an update to share.

We also suggest that you contact our Live Support Team to be added to the list of affected users. Here's how: 

1. Sign in to your QuickBooks Online company. 
2. Select Help (?).
3. Click either tab to get started: Assistant or Talk to human.
4. Search Contact Us, then Start a chat with a support expert.

Feel free to check out these articles for your guidance in handling printing activities within your program:

• Fix QuickBooks Online printing issues on browsers for Windows
• Configure your print settings for printing checks in QuickBooks Online
• Troubleshooting steps for PDF printing issues
• Printed output is unclear or fuzzy

Our team is available around the clock, so don't hesitate to reach out to us anytime if you have other printing concerns or need assistance. We genuinely want to see you succeed in your business endeavors and look forward to supporting you along the way.

No solution yet, at this point just waiting for APPLE/MAC to do another update to fix the problem. 

Hello leta74!

Yes, the investigation is still ongoing on our side. I appreciate that you've reached out to Apple regarding the issue. Please be assured that we are taking all necessary steps to address the problem of the blank form when printed.

To help you move forward and get back on track, we have a few workarounds that you can do:

• For printing an Invoice, temporarily switch your template to Airy New. You can easily do this by accessing the Custom Form Styles page or by customizing an existing Invoice. Alternatively, you can download the Invoice to your computer and print it directly from Adobe.
• When it comes to printing a Report, we recommend exporting it to Excel or downloading it as a PDF. Printing from Adobe instead of the browser ensures better compatibility and avoids any potential formatting issues.
• If possible, we suggest signing into QuickBooks Online using a Windows machine or a Mac machine that is not running on the Sonoma OS release. This will help ensure optimal performance and compatibility with the printing functionality.

Thank you for your cooperation in following these guidelines. If you have any further questions or need further assistance, please don't hesitate to reach back. Take care and have a good one!

I want to participate in this so that I can get updates on a fix for running Quickbooks on Mac OS Sonoma

I can provide additional information by printing your transactions using your new Apple MacOS version, @JohnGR.

If you're also having trouble printing your transactions using the new Apple MacOS version Sonoma, I suggest contacting our Customer Support Team, so you'll be added to the list of affected users and receive an email notification once we resolve the issue. 

You can reach our Customer Support for QBO by going to the Help icon at the top right of the account. Then, let them add you to Investigation No. 93599.

Follow the steps below: 

1. Go to the Help icon to connect to a live support agent. 
2. Provide us with some information about your concern.
3. Select the Contact Us button and provide some details about this concern, then on the Let's Talk button. 
4. You'll now be provided options on how to connect to our Customer Support.

You can check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

Here's how to troubleshoot common printing problems when using Safari on Mac OS. In the meantime, you can try the workarounds provided by JessT above. 

Once we resolve the issue, here's how you can email or print multiple invoices, sales receipts, and estimates now or later: Email or print multiple sales forms in QuickBooks Online. 

Let me know if you need more help with printing your transactions. I'm always here to assist. Have a wonderful day!