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ToyaJaye
Level 2
posted
‎June 03, 2024 08:55 AM
last updated ‎June 03, 2024 8:55 AM

Migration Error 1009

My firm uses the migration tool to create annual backup copies of our non-advanced online clients; I have been doing this for three years with no issue. Last week, I couldn't get the migration tool to work - I uninstalled and installed several times, used the tool hub but kept getting the "1009 internal error: unknown exception". Finally, I contacted Intuit and was directed to Data Services, a case number was created, and they had to do the migration on the back end. They could not figure out why the migration tool was not working, and I was told that I may have to go through data services each time. We have over 20 online clients. Having to go through data services over 20 times just to create backups of clients’ files is absurd. There must be a way to fix my migration tool. Or another way to create backups of non-advanced online client files. 

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2 Comments 2
JoesemM
Moderator
Moderator
‎June 03, 2024 09:44 AM

Migration Error 1009

Let's update your QuickBooks Desktop to the latest release so you can continue with the migration, ToyaJaye.

 

I appreciate all the troubleshooting steps you've performed to fix the migration error 1009. For now, let's ensure that you update QuickBooks Desktop to the latest release so you have the latest features and product improvements. Then, use again the migration tool to create your backup copies in QuickBooks.

 

QuickBooks will automatically download updates when they're available. When the update is downloaded, you'll see the Update available on the status bar in the top right corner. If you encounter an error upon installation, you can download the update again and repeat these steps a couple of times to see if the release number advances. 

 

Here's how:

 

  1. Go to Help and select Update QuickBooks Desktop.
  2. Select Update Now, then Get Updates.
  3. Close and reopen QuickBooks to install the update again.

 

Then, Press F2 (or Ctrl+1) to open the Product Information window to check your current version and release. For more details about the process above, see this article: Update QuickBooks Desktop to the latest release.

 

However, if the issue persists after updating your QuickBooks Desktop to the latest release, I'd recommend contacting our Customer Support team. They can further investigate this matter and provide updates on the case number created. To reach them, click this link: Contact QuickBooks products and services support.

 

I'll also include these articles on other ways to use the migration tool and address any inquiries you may have regarding the process:

 

 

If you need help with migrating your data in QuickBooks, please leave a reply. The Community team is always there to help you. Take care.

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ToyaJaye
Level 2
‎June 05, 2024 09:35 AM

Migration Error 1009

I updated QuickBooks desktop, started from the beginning with the migration and still got the error. I'll contact support. 

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