Misaligned, distorted logo when printing invoices

I'll help you fix this, Ethan G.

Generally, alignment issues and distorted printouts are caused by damaged components of the program. To isolate this issue, you can install QuickBooks Tool Hub and then run the QuickBooks PDF & Print Repair Tool utility.

This program is a collection of tools that can help resolve printing and emailing errors that a user might face while working in QuickBooks. For the best experience, we recommend using it on Windows 10, 64-bit. When you're ready, here's how to install QuickBooks Tool Hub:
 

1. Close QuickBooks.
2. Download the most recent version (1.4.0.0) of the QuickBooks Tool Hub.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install, then agree to the terms and conditions.
5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

Once done, follow these steps to use the QuickBooks PDF & Print Repair Tool:
 

1. In the tool hub, select Program Problems.
2. Select QuickBooks PDF & Print Repair Tool.
3. It will take about a minute to run. Once the process is completed, click OK.
4. Open QuickBooks again, then attempt to print the invoice again.

If the issue persists, please follow the additional procedures in this guide: Troubleshoot PDF and Print problems with QuickBooks Desktop.

I'm also adding this article to help design the invoices that you send to your customers: Use and customize form templates.

Drop me a comment below if you have any other concerns or additional questions. Have a great rest of the day.

Hi Ethan G,

Hope you’re doing great. I wanted to see how everything is going about the issue in your printed invoices last week. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

Can you perchance help me as well?

My logo is cutoff on the lower edge and the right edge. It appears 100% correct in print preview but no matter how large or small I make the logo it will not print correctly. 2nd level help has worked with me to no avail. Our phone call was abruptly cut off without warning.

I've heard that logos must be of a "square" configuration to work. Ours is not. It seems rather ridiculous that would be the case.

Hi there, @AllMoto.

I can see that you’ve posted twice in the Community forum. My peer @Rea_M already addressed this printing concern. You can visit this page to view her recommendation: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-in-reference-to-logo-not-printi...

In case you need more tips and ways to manage your company's data, we have available resources and videos on our Support page. Choose your QuickBooks version in the Select a product section to view the details.

If you have any other questions or concerns besides printing, you can add them to your reply below. We’re always here to help you out.

I have the same issue with our logo. Odd that it cuts off the bottom of the words and the right side of the logo. I will tell you something really weird. I emailed an invoice to myself and then downloaded it on my phone and printed it on the the same printer quickbooks is directly attached to and for some bizarre reason the logo printed perfectly. It just boggles the mind that we can't print the logo correctly directly from quickbooks invoices. 

Let's figure out the issues with the invoice alignment, @CL351. We can try to troubleshoot this error by downloading and performing the QuickBooks Tool hub on your company.

QuickBooks Tool Hub is a doctor file that can fix common errors encountered like; printing, email, and pdf issues on your QuickBooks Desktop account.

1. Close QuickBooks.
2. Download the most recent version (1.6.0.3) of the QuickBooks Tool Hub.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. Once done, double-click the icon on your Windows desktop to open the tool hub.

Next, you can initiate or use QuickBooks PDF & printer Repair Tool. Feel free to visit this page to see the details instructions from step # 2: Fix PDF and Print problems with QuickBooks Desktop.

If In case you want to submit your statements to your customer, you can utilize this article for your guide: Create and send customer statements in QuickBooks Desktop.

You are welcome to share your reviews here again if you have other queries on your sales transactions. I'd be glad to assist you. 

Did your problem get resolved? I am having the same issue.

I tried using the pdf repair and my logo still cuts off the bottom and right side.

Did you figure out how to fix the logo issue? My QB just started having issues randomly after a couple years of use.

I appreciate you for performing the troubleshooting steps, @ParadiseFencing.

Since you're still experiencing the same issue, I recommend contacting our QuickBooks Desktop (QBDT) support team. This way, they can investigate the matter further and provide a solution. Here's how:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
3. Click Contact Us, then enter a brief description of your concern.
4. Hit Continue and sign in to your Intuit account.
5. Choose Chat with us or Have us call you.

Here's an article you can use as a guide in receiving payments for an invoice in QBDT: Record an invoice payment.

Feel free to let me know in the comments if you have other concerns besides printing your invoices. It's my pleasure to provide you with assistance. Have a great day!