My transactions are not syncing from my linked bank. I keep getting error 185 and have followed the help article instructions for remedy with no success. Any tips??

Have you tried opening your QBO account on any private/incognito browser?

Hello there, @info-southboundu.

Let's get error 185 fixed so your transactions from your linked bank sync to your QuickBooks Online (QBO) account and keep your financial data updated.

Before we start, can you share with me the name of your financial institution? It'll help me provide the exact resolution for this matter.

QuickBooks banking error 185 usually occurs in accounts that need multi-factor verification for an additional layer of security. This may mean that your linked bank requires security requirements, such as a security question or one-time passcode, for you to address.

To fix bank error 185, you'll have to enter your answer if your bank or financial institution asks you a security question. Then, if they ask for a one-time password, get it (on a device, through text, call, etc.) and enter it accordingly.

On the other hand, your bank or financial institution may be performing system maintenance, or there may be notifications on their website that need your attention. That's why your transactions aren't syncing to QBO.

To fix this, you can manually update your linked account. This refreshes the connection between your bank and the program. Here's how:

1. Go to the Banking or Transactions menu.
2. Select the blue tile for your linked bank account.
3. Click the Update button. 
4. (Optional) Follow the on-screen instructions to complete the process.

Then, you'll have to sign in to your linked bank's website. This is to check your account page for messages or alerts that need your attention. Once you make changes on the website (for example, login credentials and account info), you'll have to update QuickBooks as well. Here's how: 

1. Go to the Banking or Transactions menu.
2. Select the blue tile for your linked bank account.
3. Click the Edit icon.
4. Choose either Edit sign-in info or Edit account info. 
5. Enter all the necessary details and follow the on-screen instructions to complete the process.

Once your transactions are downloaded, you'll have to review and categorize them to keep your financial data accurate.

Also, I encourage you to reconcile your accounts in QBO regularly (every month). This helps monitor your income and expense transactions and detect possible errors accordingly. You may want to check out this article as your reference to guide you in doing and fixing reconciliations in QBO: Learn the reconcile workflow in QuickBooks.

I'm all ears if you have other banking concerns or questions about managing transactions in QBO. You can drop a comment below, and I'll gladly help. Take care always, @info-southboundu.

I get to error 185 and it asks how I would like the code delivered, but there is not option to pick.

When I get error 185, I get no option to receive a new code. 

Let's work together to reestablish the connection, JodyGCC.

Error 185 indicates that your financial institution has additional security measures in place that you need to complete. Since you're unable to see the option, we'll have to disable the browser's pop-up blocker. This is necessary to ensure that the code required to authenticate your bank account will be delivered.

Firefox:
 

1. Go to Menu, then select Settings.
2. Under Privacy and Security, scroll down to Permissions.
3. Untick the Block pop-up windows checkbox.

Google Chrome:

1. Click the Menu icon.
2. Select Settings.
3. Choose Advanced.
4. Under Privacy and security, choose Site settings.
5. Select Pop-ups and redirects.
6. Tick the Sites can send pop-ups and use redirects radio button.

Safari:
 

1. Head to Preferences.
2. Select Security.
3. Uncheck the Block pop-up windows box.

Alternatively, we can switch to other supported browsers to further isolate the problem. It could be that program has a temporary issue with the one you're currently using.

Once you obtain your latest available transactions, it's time to review and categorize them. Then, reconcile your accounts so they always match your monthly statements.

Don't hesitate to add a reply below or start a new thread if you have follow-up questions about bank feeds. I am always here to back you up. Wishing you a productive week ahead!

I'm stuck in a loop for this code. Steps I have taken:

Unlinked and relinked bank account

Cleared History

cleared cache

Called the bank to make sure they do not have something going on on their end

Went from Chrome to Edge

Used incognito mode

None of which is working. This issue started last week after I cleared my cache. It seems like the classic Intuit issue where they just pass the buck; it's never on their end. 

I have been getting this error since I cleared my cache last week, steps I have taken to try and fix

Resign in

Unlink bank account and relink

Cleared the cache and history again

Called the bank to make sure it was not them with the issue

Used Edge

Used Chrom

Used Incognito mode

Sometimes, I can get back to the feed. Other times, it sits on the screen where QB and the bank try to connect. It seems like this is the classic case of Intuit passing the buck; it is never on them. I have been a long-time user of Intuit products, and they just keep getting worse. 

Hello there, @BBB and T.

I appreciate you for bringing this to our attention and performing the troubleshooting steps to fix the issue. As a workaround, you can manually upload your transactions. Before doing so, you'll have to get transactions from your bank by downloading CSV files of your transactions:

1. Sign in to your bank or credit card's website and download CSV files of your transactions.
2. Follow your bank's instructions and select a date range that is at least one day before your oldest transactions.
3. Download your transactions and save the file to a location on your computer that is easy to find.

After that, review the file you downloaded from your bank and make sure it's in the correct format before you upload it. Once done, you can now manually upload the transactions. Follow the steps below:

1. Go to Transactions, then select Bank Transactions.
2. Choose the account you want to upload the transactions into and from the Link account dropdown, select Upload from file.
3. Select Drag and Drop or select files you downloaded from your bank and then select Continue.
4. In the QuickBooks account dropdown, select the account you want to upload the transactions into and click Continue.
5. Follow the onscreen steps and then select Continue.
6. Select the transactions you like to import. Then click Continue.
7. Select Yes, and then click Done.

For more detailed information, refer to this article: Manually upload transactions into QBO.

In addition, I recommend contacting our support team to further check causing this and determine possible solutions. Here's how:

1. Go to Help.
2. Select the Search tab, then choose Contact Us.
3. Type in your issue or concern in the field.
4. Hit Continue.
5. Click the Chat or Callback option.

For future reference, you can check this article to guide you in reconciling your accounts so they always match your bank and credit card statements: Reconcile an account.

Feel free to click the Reply button below if you have other questions about bank error 185 and manually upload transactions. I'll be right here to provide the information that you need.

Similar problem, very frustrated with Support. Sorry but hope this RANT gets attention.

I get the 185 with a link to VERIFY my ID. That's what's its supposed to do. 185 is not an error.

When I click on it, it connects to my bank and I get a code to enter for 2-factor authorization.

I enter the code and QBO fails with a 101 Error, try again in a couple hours.

I checked the banks log and the 2-factor code was accepted AND login was successful. QBO fails to sync.

Syncing has been failing for 3 weeks. Support says its fixed and canceled my case twice.

Called in and have spent over 4 hours with 5 or 6 different support people (Chat and Phone).

It was elevated and given a DASH Code, but the support person admitted nobody was working on it.

Elevated to Tier 2, but nothing.

I have received 11 emails stating it was fixed 11 times! Never was fixed.

Told it would be fixed in 24 hours. That was last Wednesday!

Told I would be called back 2 or 3 time. Never happened.

What does it take? 

Your satisfaction is important to us, and I appreciate your patience while looking for the exact solution to this, Mdwyatt. I recognize you've been in touch with various support representatives.

Since you’ve been dealing with a syncing issue in QuickBooks Online for the past 3 weeks, I recommend contacting our QuickBooks Online support team again for a detailed review of this issue and double-check if there are investigations regarding your concern. Our representatives possess the necessary tools to help correct any syncing problem and provide additional fixes.

To continue with your tasks in QBO, you can upload transactions manually. You can follow the steps provided by my colleague Clark_B.

For additional insights, let me show you a glance at this article that will guide you on categorizing transactions in QuickBooks Online so you can put them into the accurate expense account.

Once done, you are now ready to reconcile your books. Here's an article that you can refer to for your future reference: Reconcile an account in QuickBooks Online.

We value your time and understand the importance of a seamless experience. Our team will work closely with you to guide you through the resolution process, ensuring that you are fully informed and involved every step of the way.