New update problems

I really appreciate you taking the time to reach out and share your concerns about the recent QuickBooks Online mobile app update, Jpenney53. I totally see that adjusting to new features and changes can be challenging, and we value your feedback on this.

Could you please provide more details about the specific features that are not working as expected? This will help us better understand the challenges you're facing so we can work together to find the best solutions or workarounds.

I also want to let you know that there's no option to revert to the previous version. To maximize compatibility, please take note of the following requirements:

• For Apple products, your device must be running iOS 11.1 or a newer version. 
• For Android products, your device must be running Nougat 7.1.1 or a newer version.

You can also check out this article for additional details: QuickBooks Online Access For Mobile Devices.

I would also like to give you these resources in case you need more information and reference:

• Compare Mobile App Features
• Your Business Dashboard Details In The QuickBooks Online App

In the meantime, we encourage you to explore the new feature. Don't hesitate to let us know if you have any questions when using the app. We're here to help.

since the new update my app keeps glitching/freezing and I restart the app but still can’t get through to certain screens. 

Also, I cannot preview an invoice or estimate on the app anymore because it says I’m using an old template. Very frustrating and it is limiting my output. 

Also, the PO number is no longer visible on an invoice which makes finding an invoice impossible.

Also, the “view recent activity” screen doesn’t show as much information anymore and now requires fully opening the invoice/estimate to see the details about it.

Hi there, @Jpenney53.

I understand the importance of using the program without issues and glitches. Let me share some troubleshooting steps to isolate the issue with the QuickBooks Online (QBO) App.

Let's start by clearing your app's cache to refresh the data. There are times when the stored cache can cause unusual behavior in the system.

For Android:

1. Select the Gear icon at the top right.
2. Choose Settings.
3. Then, click Refresh Data and tap Yes.

For iOS:

1. Click the Menu button.
2. Then, choose Help & Feedback.
3. Select Refresh Data and click Refresh.

Moreover, you'll want to uninstall and reinstall the mobile app. It allows you to use the app on a clean slate. Please follow the steps below to proceed:

1. Tap and hold the app on your phone.
2. Drag the app to the Uninstall section.
3. Select Yes to confirm.

Furthermore, in the new invoice update, they remove the option for the PO number. If you still want to add a PO number, you can utilize the Memo field.

I'm leaving these articles for future reference in managing invoice payments and other features available in the QBO app:

• Receive an invoice payment using the QuickBooks Online mobile app
• Compare mobile app features

Don't hesitate to tap the Reply button if you have clarification or additional information about managing invoices and other sales transactions when using the QBO app. I'll be around to help.

Just noticed another problem is that I can no longer import customers from my iPhone contacts list directly to QuickBooks to create new customers. The create a customer tab doesn’t even allow me to paste into it. Very frustrating.

It’s still frustrating that the see recent activity tab now requires me to click on each item and fully wait for that screen to load so I can find what I’m looking for.

I also just noticed that I can no longer import customers from my iPhone contacts list to create a new customer. It doesn’t even allow me to paste into a new customer field.

This is not the kind of service we want you to experience, Jpenney53. 

Have you tried uninstalling, and reinstalling the app? If not, I suggest performing it. However, if the issues persist, I suggest reaching out to our customer support team. They have the tools to access your account and investigate the problem.

To reach out to our support team, here's how: 

1. Go to the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter your concern.
4. Click on I still need a human.
5. Select Get help from a human.
6. Choose to start a chat or get a callback.

For more information about QuickBooks App, you can refer to the following articles:
 

• QuickBooks Online app overview
• Compare mobile app features

If you have follow-up questions about the mobile app, you can always leave your comments here in the Community. I'm always here to help you out. Take care!