New Version of Quickbooks for Mac 2019 Desktop New Issues and Old Issues

Welcome back to the QuickBooks Community, fratinize. I can see how important it is to populate invoice items and see the essential details accurately when using the Sync with Contacts features. Please know that we aim to deliver customer satisfaction at all times and fix an issue as soon as possible. I'll ensure you can achieve your task after performing the troubleshooting steps below.

To start with, you'll have to update your QuickBooks Desktop for Mac to the latest release. This is to keep your software up-to-date so you always have the latest features and fixes while running QuickBooks.

Then, I suggest running the Verify and Rebuild Data Utilities to get this sorted out. The Verify Data utility identifies any potential data damage issues that might've caused items on the invoice won't populate. While the Rebuild Data utility repairs damaged data in your company file. Before this, you'll have to secure a backup copy of your company file.

To Verify data:

1. Go to the File menu. Then, scroll down to Utilities.
2. Select Verify Data.
3. Click OK to close all windows. 

If you see “Your data has failed the integrity check” you need to rebuild your file. If there are no problems with your data, you’re done.

To Rebuild Data:

1. Go back to the File menu.
2. Choose Utilities.
3. Select Rebuild Data.
4. Click on OK to close all windows.

For further details, you can open this article: Verify and rebuild data in QuickBooks Desktop for Mac.

On the other hand, please know that the first time to sync your QuickBooks lists with Contacts, the program creates duplicate Contacts cards and places them in a new group. That's the reason it adds another double address in your Contacts. With this, you may want to consolidate those cards.

Here's how:

1. Go to Contacts. Then, choose All Contacts.
2. Go to Card Menu and select Look for Duplicates.
3. When the contact finishes looking for duplicate entries, select Merge.

You can click this article to view extra details: Sync Contact on QuickBooks for Mac.

Lastly, you may refer to this article to see what’s included in the QuickBooks Mac Plus 2023 release and how you can use them to benefit your business: What's new in QuickBooks Mac Plus 2023.

Don't hesitate to click the Reply button below if you still have concerns with your invoices and managing customers' details in QBDT. I'm always here to help, fratinize. Have a good one!

Over the Years, I have Seen this Issue before where sync'd contact information disappears, yet I have 3, sometimes 4 duplicate address, but nothing in quickbooks

@fratinize 

QBD 2019 is outdated and if you still find any error, don't expect them to fix it anymore. Consider installing the trial version for QBD 2023 and check if you are still having the same problem.

I can see how this situation affects your QuickBooks experience, @fratinize. I’m here to ensure this synchronization concern gets taken care of.

Last May 31 this year, access to add-on services and certain features are discontinued for all QuickBooks Desktop 2019 versions. The program will no longer receive any latest security patches and updates. Based on our service discontinuation policy, unsupported QuickBooks will continue to work only for basic accounting functions.

You can upgrade or consider the recommendation provided by our Community backer Fiat Lux – ASIA. After installing the trial, please check if you still get the same issue.

If so, you can contact our support team directly. Our representatives have enough tools to review this further and help you find more solutions.

Before that, take a glimpse of our support hours so you’ll get assistance quickly, and you can reach out to us at a time convenient to you. Then, refer to the outlined steps below:

1. Open your QuickBooks Desktop for Mac.
2. Go to the Help menu, then select QuickBooks Help.
3. Click Contact Us.
4. Give a brief description of your issue, then select Continue.
5. Log in to your Intuit account and tap Continue.
6. Press Continue with my account, then enter the code we emailed.
7. If you have more than one account, select the account you want to use and then Continue.
8. Choose a way to connect with us:
   • Chat with us
   • Get a callback

If you want to make changes to your customers' information, visit this reference to get started: Add or modify a customer, employee, or vendor in QuickBooks Desktop for Mac.

Don’t hold back to drop a comment if you have other questions or concerns about QuickBooks features. I’m always here to help. Keep safe!