No qty/rate in PO

I have the same problem, and it happens whether my cookies are cleared or not, and behaves the same on Chrome, Firefox and Edge.

In the PO, the fields visible are # (sequence), Product/Service, SKU, Description, Amount, Class, Received, and Closed.  Each line in Received is 0.

I even include the Rate and Quantity in the import, and NOT the Total Amount.

Is there somewhere to customize the PO?  It certainly has no value as a PO if there's no quantity included.

Good to see you in this thread, oceanbeachesglass.

At this time, you can only customize sales forms, like invoices, sale receipts, and estimates in QuickBooks Online. You may consider looking for a third-party application that offers a customizable purchase order.
 

You'll want to click the Apps menu on the left navigation bar. Then, you can click on the Browser category drop-down list, and use filters to narrow down your search.

Also, I've added articles to learn more about how P.O works in QBO:

• Create and send purchase orders in QuickBooks Online.
• What is the quantity on purchase order (PO)?

Feel free to reach out back to me if you need anything else about customizing templates in QBO.

All you have to do is edit the "Standard Default" under Custom Form Styles. BUT!  It will revert and disappear at some point and have to be edited again and I haven't figured out how to fix it permanently.

Thanks for joining this thread and for sharing your insights about the customization option to Purchase Order templates in QuickBooks Online (QBO), mridude.

I see your point and we value your suggestions on how you and other users want to improve the customization option for the PO template. The Purchase Order form will be based on the Standard template, regardless of which you have set as default. You'll want to customize the Standard template to reflect it on your Purchased Order form. It will not be changed as long as no one can edit it. You can view the Audit Log to view changes made on it.

Here's how to use the Audit Log:

1. Go to the Gear icon.
2. Select Audit Log.
3. Click Filter.
4. Use the fields on the Filter panel to choose the appropriate User, Date, or Events filter to narrow the results.
5. Select Apply.

You can refer to this article for more detailed information about using the audit log feature in QBO: Use the audit log in QuickBooks Online.

In case you need a reference on how to customize other transaction form templates, here's an article made available for you: How to customize templates.

If you have other concerns with anything else, feel free to post again. We're pleased to help. 

I am having the same issue. Does anyone have any solution to this (the clearing of the Cache does not resolve the issue). Thanks and regards

Hello there, @Gordyb. Let me route you to the right support to help you fix the QTY/Rate in the purchase order.

Since you're having the same issue and clearing the cache doesn't resolve this, I recommend contacting our Customer Support to look deeper into this matter. They can investigate the cause of the issue and provide you with the resolution you'll need. You can follow the steps below to contact us:

1. Go to the Help menu and select the Search tab.
2. Then, click Contact Us.
3. Then, enter a brief description of your concern and select Continue.
4. Lastly, choose either Start a Chat or Get a Callback to start connecting with them.

Moreover, you can check this reference to record a bill or expense once the vendor accepts the purchased order: Add purchase orders to expenses, bills, or checks in QuickBooks Online.

You can reach back if you have other questions about managing purchased orders or have other concerns in QuickBooks. Our team will be here and ready to assist. Have a great day ahead!