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Let me help you get across this challenge so you can add an employee in QuickBooks Online (QBO) without a Social Security Number (SSN), bourbondog.
We can perform some troubleshooting steps to fix this. There are times when the browser is full of frequently accessed page resources, which causes some errors or unusual responses.
Let's start accessing your account using a different or private browser. You can use either of these shortcut keys:
Once logged in, try to enter all zeroes in the SSN field. If it works, I recommend clearing your browser's cache. Doing so will remove the historical data and access QuickBooks with a clean slate. You can also switch to a different supported browser.
If the issue persists, I recommend contacting our customer care team. They'd be able to help on how to get around this.
Here's how to reach them:
You can visit this article for more information about what to prepare for this year's payroll: Year-end checklist for QuickBooks Online Payroll.
Please know we're only a couple of clicks away whenever you need additional guidance about adding all-zero SSN in the QBO Payroll setup. Stay safe and have a wonderful rest of the day!
@LeizylM RE: Let me help you get across this challenge so you can add an employee in QuickBooks Online (QBO) without a Social Security Number (SSN), bourbondog.
Are you saying QB Online now allows all zeros for the SSN, they way it should? Did you try it?
@BigRedConsulting Oh wow. I thought QB had actually resolved this the last time everybody was blowing up about it.
I shouldn't be surprised, but I'm still feeling disappointed here.
And of course it's getting blamed on the browser.
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