Online chat

Hi there, kbsf2.

Currently, we're receiving high volumes of chat during this busy season. Thus, the wait time is longer compared to the normal season. Additionally, we have limited staffing and have reduced our support hours to 6 A.M. to 6 P.M. Pacific Time, Monday to Friday due to COVID 19. Rest assured, we will resume our normal support hours as soon as possible.

While we offer live chat as a way to get help, you'll want to utilize our free call-back service so that one of our representatives can contact you at your convenience. Can you also provide additional details about the issue you've encountered in QuickBooks? This way, the Community Team and other QuickBooks experts/users will be able to help you out.

If you need some reference in completing your other tasks in QuickBooks Online, feel free to check our articles here.

You can find me here if you have any other concerns or additional questions. I'm looking forward to helping you out in the Community space.

Thanks KlentB, I actually did get a response, and then a phone agent, and then another chat agent.  Got cut off 3 times and counting.  Of course, there's no way for me to reach back out to these folks, since we're not given a way to do that.  I'm now 3 hours into this problem and have missed two payroll deadlines.  I'll try through chat again, since there really isn't any other option.  Frustrated.

Trying to make a direct deposit but payroll pin not working

Glad to see you here in the Community, @SGVB-hi123.

When you're trying to make a direct deposit, did you receive an invalid PIN error message? If so, let me provide the solution to resolve this:

• If the PIN isn't entered correctly, re-enter it. Verify that the Caps Lock key is not on.
• You may try typing your PIN in a program like Word or Notepad so you can view the characters you are typing.
• If you enter your PIN 3 times incorrectly, you are locked out of the payroll service for 15 minutes.

If it's still not working, I'd suggest downloading the PIN request form. Then, send it for replacement. After sending the requirements your company's Payroll Administrator or Primary Principal can contact us to get the new PIN.

For more information, you can check this link. Then, proceed to Method 2: Change PIN for processing direct deposit payroll.

Also, I added these articles to learn more about setting up payroll Direct Deposit in QuickBooks Desktop:

• Set up direct deposit
• Set up, edit, and remove direct deposit for employees in QuickBooks Desktop.

Stay in touch with us if you have other questions. We're always here to help. Take care!

I paid for a service to a client and client returned the payment, the money still padding with quickbooks for 2 week, and you do not have chat or email the people can talk to you this is very sad and frustrating. 

Hello, Arcturus Star.

Delays about money is something I personally would avoid. If I were in your shoes, I'd also feel frustrated. So, I'd like to point us to the right direction and ensure you'll get the help you need regarding the returned payment. 
 

We do have a chat channel for you to reach one of our support people. They are available from 6 A.M to 6 P.M Pacific Time on Mondays to Fridays. If you have the Advanced edition, the support hours are available 24/7. 

To reach one of our chat agents in QuickBooks Online: 

1. Click the Help icon.
2. On the pop-up window, click the Contact Us button.
3. Type "client returned the money but did not receive it back" in the box, then proceed with Continue.
4. Select the Chat option. 

This article highlights other details about QuickBooks Online's support hours: QuickBooks Online Support. 

If you have QuickBooks Desktop, we also have dedicated chat support for it. You can find their contact details here: Contact QuickBooks Desktop support. 

Need to manually record your vendor refunds in QuickBooks in the near future? I'll add these articles to help you with the steps: 

• Handle vendor credits and refunds in QuickBooks Online
• Record a vendor refund in QuickBooks Desktop

If you have questions about managing your customers or vendors, let me know and I'll help you out. Need to record your entries or run reports? Lay down the details below and I'll assist you with those topics as well.