Dear Intuit,

You say that this change is in "response to the consistent feedback we've collated from our Merchants which is to receive their customers' payment after a day of processing at a very low cost." I don't recall Intuit ever asking me what I would like. Can you quantify how many merchants have asked you to increase their overall ACH processing fees on ALL transactions in order to get access to money faster? When you collated that feedback, were you counting based on what? Responses to a survey? Unsolicited comments from users? I am thinking that you may have misunderstood what customers really want.

I can understand paying to have access to my money SOONER, which is the current policy. But why change the existing policy of no fee on ACH transactions at normal speed? You are making money in interest off of our collective float, aren't you? It seems like a double charge to me. I don't like it one bit.

Over 90% of my small business' sales are collected in ACH transactions so this change will have a very big impact on my profits. Furthermore, since I use progress invoicing, you are now going to triple dip on every one of my sales. (You'll take your cut of the customer's deposit and each of their following installments.) Even with the fee maxing out at $10, we are talking about $25 in transaction fees for my typical sales on top of you earning interest on my money, too.

I don't like this change at all and I hope you will reconsider it. It's going to hurt for me and I imagine many of the small businesses that depend on your products.

If I resort to taking paper checks, which I very well might, then you will have shot yourself in the foot because you will lose the interest on my money that you could have had.

This one change may be the straw to make me move to another platform that doesn't nikel and dime me so much.

This is a horrible new policy and it is enough to make me want to migrate off QBO.

Intuit-- please RECONSIDER. Keep it the way it is and allow people to OPT IN to paying you more in order to get access to money faster. Or make it so that we can OPT OUT of this new policy. It's HORRIBLE for small businesses like mine.

This will cost me thousands of dollars. I use progress invoicing and with a typical sale, there are 3 or 4 payments. So now Intuit will get a cut of EVERY installment and often I will hit the max of $10.

Intuit is already using my float to earn interest off my money. Why do you want to shoot the golden goose? I am just going to force my customers back to paper checks. That will deprive Intuit of the float!!!

Please do NOT reply to this message stating that you got consistent feedback from merchants that they want this change. I don't believe that for one minute. Prove it with survey data. I guarantee that nobody would willingly choose to have a new tax levied on EVERY SINGLE TRANSACTION in exchange for speeding up access to cash. The option to do that for SOME SELECT transactions, sure, but not basically handing Intuit 1% of our net profits for the privilege of getting our money in 1 day instead of 5? No way. Plus, I was never asked.

We asked for answers via chat and the "feedback" tool using the QB online app. No response so posting here. Hope QB built customer loss into the new ACH fee revenue model. The forced change is a ridiculous money grab... We've used Quickbooks for 8 years. Goodbye! 

What free one are you referring to? 

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@jerseygirlkitchensllc wrote:

What free one are you referring to? 

 

 

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@jerseygirlkitchensllc 

a free accounting app or a free merchant app to accept ACH payment for free? 

@JustinRSD 

You can still utilize both apps to deal with B2C transactions. Your custom pay link connects buyers and suppliers to your merchant account, with no login required. Whether you’re creating an invoice, sending an email, or want to receive payments on your website, use it to get paid as a workaround.

I've read a few threads regarding this ridiculous fee and the canned answers that come back from the Quickbooks people are just crap.  Respond to the question and engage with your customers instead of just giving some corporate propaganda BS response that anyone with half a brain can see through.  If you just responded with "Ya, we're screwing you because we can" I'd probably have more respect fo what you're doing.  

I had a pretty involved phone conversation with one of the managers at Melio and he was clear that, contractually, the service is only for business-to-business payments.  It's why the giant words on the top of their website say:

"Enable business customers to pay you by card or bank, at no cost to you." (emphasis mine)

I have had a couple consumer customers pay me this way, but I also had one that was blocked upon review and the payer asked to provide evidence of business registration.  So, I don't see this as a general solution for B2C payments.

If Intuit wants to differentiate between B2B and B2C payments (like everyone else), I'm fine with it - I don't understand why it makes a lick of difference technologically, but I'm fine with it.  Maybe some businesses need their money next day, but there's plenty of us who have enough working capital and are hellbent on slapping away the hands of every company that wants to take a cut of our revenue ... that constant vigilance is needed in order to prosper long term. 

It's actually 2x worse than you describe.  It's not 1% of your net profits ... it's 1% of your REVENUE!

A reasonable middle ground solution, IMHO, would be changing the maximum fee to, say, $2 per transaction.

Thank you! I will check these out, I appreciate it!

Interestingly, I see that they started charging us $1 per check back in March of 2020 instead of the $.50 we were charged previously.  I didn't notice until I checked the statements just now.  

Looking at the published rates online, there is a little question mark next to the "Invoiced" rate of 2.9% plus $.25.  Clicking on that brings up this definition "Sharing an online invoice with your customer, who then pays it using an ACH bank transfer or credit or debit card."  Does that mean that ACH payments made through the Pay Now link on an invoice will now be charged at the credit card rate?  If that is true, that is where the real money grab is happening.

Hi there, @Snowdenfarm.

It seems that you've posted twice with the same concern. My colleague already provides an answer about your ACH payments concern. You may visit this link: https://quickbooks.intuit.com/learn-support/en-us/payments/re-quickbooks-online-eliminating-the-50-f....

You may also check out this article about the common question about ACH Payments: QuickBooks Payments FAQ.

If you have further questions, feel free to leave a comment below. I'm happy to assist you. Keep safe always. 
 

Ok. How about postponing your mandatory change until you are able to offer options for your customers to start.  That would be nice. 

maybe create an option to keep ach transfers the current way without paying the 1% and allowing transfers to bulk transfer over the next several days if chosen. 

How about offering an option that automatically forwards the 1% fee to the paying customer that chooses this method of payment when paying their bills instead of slamming it onto us without a choice or option. 

I tried calling quickbooks about 10 times and they just place me on hold and give me the absolute bullsh*t run around.  Nobody has any answers for this yet everyone seems to “want to find a solution” all while falsely pretending they actually give a sh**t. They endlessly transfer from one department to another snd nobody has an answer for anything, ultimately disconnecting the line and wasting even more of my time. 

This néw and forceful policy is absolute bullsh*t snd it’s a joke of intuit to forcefully prompt their clients into making this change in an e mail that jokingly sounds like you are trying to do is a favor by helping our cash flow...... the only cash flow being helped is the ridiculous amounts of money you will now be forcefully charging for the relatively same service you offered in the past. 

This mandatory change is absolute bullsh*t and the “solution seeking” has been an absolute joke from all departments of intuit.  

Generally companies create solutions before prompting mandatory changes onto customers instead of simply pretending they give a d*mn. Unfortunately it seems intuitive is just going to say they are really sorry until the heat settles down and the mandatory robbery becomes the new norm. 

Poor form and greedy move by intuit and quickbooks overall as a company for pretending they are doing anyone a favor with this crap. 

Please give us a fair option and with our permission to add this fee on is not ethical. 

@Lovedidi1014 

Have you explored 2 apps I mentioned in the earlier post to accept ACH payment for free?

https:// melio.grsm.io/quickbooks

https:// veem.grsm.io/veems

Thieves 

@K_Siman Thank you for your response.  Unfortunately it seems QB isn't actually listening.  If they were, they would hear that we're saying that we don't care about next day deposits.  It does not benefit our businesses in anyway.  Your fees take money out of our pockets.  It's better to get all our money in 5-7 business days rather than to get it the next day in a lesser amount. 

Perhaps there are some businesses that requested this, but the vast majority of businesses would rather see their money in their own pockets, not yours.

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@austinACIB wrote:

If you just responded with "Ya, we're screwing you because we can" I'd probably have more respect for what you're doing.  

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This!

Along with many of you, I am NOT interested in paying a 1% tax on my revenue in order to get money faster. I want an option to opt out of the new 1% Quickbooks revenue tax.

I too would like option to opt out! My CPA tried finding another option through QB and hit a dead end. This charge to expedite deposits when I don’t need expedited deposits is just bad business on part of @books11249 . Considering the current economic climate and more customers paying through ACH rather than by check is a complete money grab for @quickbooks 

I'm sorry but as others have stated, this is b.s. I don't' need my funds faster in exchange for the cost. This will now waste precious company financial resources. For people that need it faster, make them pay and leave the rest of us alone. Making this mandatory on ACH is near criminal. Intuit is taking advantage of us small businesses. I'm beyond mad.

Give us the option to keep the 3-5 day ACH without a cost change. People that want the 1 day option can CHOOSE to pay for it.

And saying you consistently heard - clearly a large group of people are freaking out over the cost change. You need to listen to us too!

Agree 100%  I do not need this, do not want it and did not ask for it.  We must be offered an option to opt out of having to pay a fee for a free service.  It's bad enough you sit on our money from ACH transfers from 2-5 days when they are electronic and should be instantaneous.  Extremely disappointment and if not able to opt out will find different service!

so, what other accounting options is everybody finding, please.

No many small businesses are not in such a cash flow crunch that need to pay fee for free ACH transfers to have in 1 day instead of 2-5 days (which should be instaneous since electronic to begin with!).  I encouraged ACH payments to avoid CC fee.  Already pay pricey annual subscription for QBO and this blatant attempt to profit by providing a service that should have been faster to begin with and does not require additional costs is enough to change services, and clear many others feel the same.

I do not need next day ACH

Did not agree to pay to have next day ACH

Do Not Want next day ACH.

Leave it as you did with your trial run - offer it as an option but don't force it down our throats or we will leave!!