Hello, @platinum-system.

I understand that this is causing a delay in your business. I recommend contacting our support for them to guide you in solving this issue.

To contact support here's how:

1. Open your QuickBooks Desktop.
2. Click on the Help icon, then select QuickBooks Desktop Help.
3. Choose Contact Us and enter a brief description of your concern.
4. Click Continue and choose from the available support.

Please check out our support hours and contact us at the time available to you.

Let me know if I can be an additional help, have a great day.

Are you acknowledging that Quickbooks has resolve  the issue or is this just another boilerplate response?

Cause what good will it do to call support if the issue has not been resolved?

Are you acknowledging Quickbooks has resolved the issue or is this another boilerplate response?

Cause what the point of callng support if the issue is not resolved?

Hi there, platinum-system.

I can see that you've been informed about the investigation that customers are facing an issue of sending emails to Outlook. We also want this investigation to be fixed, and our engineers are now doing their best to sort it out as soon as we can.

For now, I cannot tell the specific date as to when this issue will be resolved. Rest assured, our team are now prioritizing this matter to find out the reason why you're experiencing this kind of behavior.

Our team created a list to track all affected users of the investigation. That's the reason why we need to give a short call so they can ask your account details and add you to the list. We'll be sending an email notification as soon as the issue is resolved. 

Please consider following the steps provided by my colleague above to get in touch with one of our specialists. For their work schedule, you can visit here. 

Alternatively, you may consider setting up your secure webmail to work with QuickBooks. For more tips and details, you can check out this article: Connect your email to QuickBooks Desktop. 

If you have any concerns, please leave them below. I'll be around with the Community people to give you the right information as well as helping you figure out your questions. Stay safe.

I am not surprised you don't get any follow up.  Same when you submit the crash record,they want your email address, but never send anything.  Ever.  I just paid $300 for payroll updates, and $600 to (FORCED) upgrade from 2017 to 2020.  Haven't installed 2020 yet.  

Does the issue persist in 2020 Pro?

I have not upgraded to 2020 and am still on 2019 as I like to let others work out any issues.  Cutting Edge tech is good, bleeding edge not so much!  But I am under the impression that is does persist in the 2020 version.

I'd like to be informed once this is fixed. New 2020 Platinum upgrade from 2019.  Same issue.  Also issue with invoice forms not working with save-as-pdf while all other forms work fine and Print->Invoice works fine.  

Let's work together to get this sorted out, @GenTent.

One possible cause of this issue is that the pdf reader is damage. Several users were able to fix it by running the pdf repair tool. I'd be glad to guide you with the steps.

To start, you'll need to install the QuickBooks Tool hub. This tool will help you to look after common errors in QuickBooks such as company file damage, and program problems. 

Here's how:

1. Download the QuickBooks Tool Hub file.
2. Open the QuickBookstoolhub.exe file. It gets saved in the download folder.
3. Accept the license agreement and hit on Install.
4. Click Finish.

From there, let's run the QuickBooks PDF & Print Repair Tool.

Here's how:

1. In the QuickBooks Tool Hub, select the Programs Problems tab.
2. Select QuickBooks PDF & Print Repair Tool.
3. Then, try to print your report again.

If you get the same result, you may reset your temp folder permissions. For more details, check this article and go to Solution 2: Troubleshoot PDF and Print problems with QuickBooks Desktop.

Before doing these steps, please make sure your QuickBooks release version is updated.
 

I also encourage you to reach out to our Customer Care Team to add your account to the list of affected users with regards to sending emails to Outlook. This way, you will get notified of any updates on the progress of the investigation via email.

Here's how to get in touch with a specialist: 

1. Go to Help.
2. Click on Contact us.
3. Enter your questions or concerns and click on Let's talk.
4. Choose either Start a chat or Get a callback.

In case you need tips and related articles in the future, visit our QuickBooks Community help website.

You can keep us updated after trying these steps. Just leave a comment and we'll answer you as soon as we can. 

I appreciate the response but I've been there, done that, in fact did everyone of the steps.  Spent 1.5 hours on the phone with QB priority circle support on Friday and follow up on Monday.  I was able to find the workaround on monday.   All pdf's work except for invoices "save as pdf" and reports "print pdf".   The tech agreed it looks like a bug in Quickbooks.  I offered my setup environment for your engineers to test/recreate if they'd like.    

I did that months ago with a QB rep who spent hours with me trying to fix this issue.  Just for grins I just used the PDF & Print Repair tool again and same result.  Emailing PDF files crashes Outlook and even QB sometimes.  It's even locked my computer up. 

Now this has been going on for quite some time and there really has been no movement out of the QB Engineers. 

Do we have any idea when this might be addressed? 

And yes I am on the list of affected users.

It does the same thing in 2020. Can't send invoices, quotes, Po's. QB stops responding. Using Outlook 2019

It does presist!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Hello @Tony-Z,

At this time, we don't have a specific time frame when this issue will be resolved. Rest assured, our engineers are working hard to get this fix as soon as possible.

I appreciate your patience while we’re still working on it. Anytime soon, you’ll receive an email about the status of the issue.

For you @matnat,

I recommend contacting our QuickBooks support team to assist you further. They can tag you as one of the affected users. Simply go to the Help menu and choose to Contact us. This will give you an option to Start messaging or Get a callback.

I also added an article that has information about our support hours of operation: Support hours and types.

Thanks again for raising this issue to the Community. If you have other concerns, don’t hesitate to reach us again. You guys always take care.                   

We have been dealing with this issue for months now and is really a bottleneck as we (want to) send invoices daily.  A workaround I use is the "email later" check button and then send forms.  Slow and depressing to have to use but gets the job done 

I am having this problem as well.  I'm running Outlook with Quickbooks.  

Everytime I try to send an invoice I get a Crash dump error message from Kapersky and it restarts Outlook.  

I check my sent items and my invoice has been sent.  However, I have to wait until Outlook reboots before I can send the next invoice.  We are not very busy because of Covid 19 - I would be really upset if I was as busy as I usually am.  

At least the invoice is sending!  The last issue I had with sending invoices required copying and pasting each invoice and manually attaching it to an email.  

I just read that someone is using the send later function so I guess a batch is being sent.  I will try that the next time I am sending several invoices.  

It seems that there are issues with Quickbooks keeping up with Windows 10 updates and it appears that this issue has been ongoing for several months. 

I'd like to know if this will be fixed with a general update.   

Welcome to Community, @suek42.

This is still an open investigation, rest assured that the team is working to fix this. I cannot provide you a specific time on when this issue will be fixed. I recommend contacting our support team to be included in the list of affected users, and you will also receive an email from the team once the issue is fixed.

To contact support, here's how:

1. Go to the Help icon, then select QuickBooks Desktop Help.
2. Click on Contact Us, then enter a brief description of your concern.
3. Choose the best option to contact the support team.

As an alternative, you can set up your secure webmail to work with QuickBooks.

Feel free to reply to this thread if you have additional questions. Have a good day ahead.

This may be helpful for those experiencing this problem.

• Send the email like usual.
• When it opens in Outlook, save it.
• In Outlook, file>close it (it'll sit in the drafts folder).
• Switch back to Quickbooks.
• Quickbooks does something in the background (I get a spinning circle). On my machine it takes about a minute. During that minute, it looks like Quickbooks is Not Responding.
• Once that background task is finished, Quickbooks resumes working normally.

This may be helpful for those experiencing this problem.

• Send the email like usual.
• When it opens in Outlook, save it.
• In Outlook, file>close it (it'll sit in the drafts folder).
• Switch back to Quickbooks.
• Quickbooks does something in the background (I get a spinning circle while it's working). On my machine it takes about a minute. During that minute, it looks like Quickbooks is Not Responding.
• Once that background task is finished, Quickbooks resumes working normally.

I have been tracking this issue very closely and would really appreciate some help gathering information. For those who are experiencing the issue, can you please reply and tell me:

1. Is Save-to-PDF working? Can you save an invoice as a PDF?
2. Test that you can print to your XPS Document Writer.
   • Open Notepad.
   • Type Test. Select File and then Print.
   • Select the XPS Document Writer, and then Print.
   • Type a filename and save it to your desktop.
   • Go to your desktop and view the XPS document you printed from notepad.
3. Please say if you are using an antivirus product, and if so, which one.

Anyone details are MUCH appreciated and might help to find a permanent fix for the issue. Thank you!

I am having the same issue.  I have Quickbooks Desktop Accountant 2020.  It is only happening in one of the companies.  I can email from the other companies using outlook without a problem.  I have tried using webmail option, but that does not work either.   I am able to save to PDF.  I use AVG antivirus.

Thanks for joining this thread, PaceSvcs, 

The AVG antivirus software is maybe blocking QuickBooks. That's why you're unable to send invoices with one of your company.

You'll want to make sure QuickBooks has the right permissions. You can either manually change your system permissions or modify your antivirus software settings.

Change your system permissions

1. You can edit your INI system file to give QuickBooks the right permissions.
2. Open QuickBooks Desktop.
3. Press F2. Then press F3 to open the Tech Help window.
4. Go to the Open File tab.
5. Find and select QBW.ini from the list. Then select Open File. This will open the file in Notepad.
6. In Notepad, add a new line at the bottom of the text. Add [QBWEBMAIL]CUSTOM_CERT_ENABLE=1 to the line.
7. Go to File and select Save. Then close Notepad.
8. Close and restart QuickBooks.

You can also lookup specific steps for how to set up permissions in your antivirus program for how to set up permissions.

After that, open QuickBooks and resend invoices to customers. If the same issue persists, I recommend chatting with our QuickBooks Desktop Team. They can further investigate what's causing this one company not to send entries.

Here's how to contact them:

1. Go to Help, then select QuickBooks Desktop Help.
2. Select Contact Us.
3. Enter your concern, then select Continue.
4. Choose Start messaging to connect with a support expert.

Let me know how this goes by clicking the Reply button below. I'm always around whenever you have follow-up questions.

OK Made those changes and tested

Same issue

Outlook crashed / Locked up and would not send the invoice.  Are you sure it is the Antivirus and not something with the pdf converter or even the connection between Quickbooks and Outlook?

I have had QB techs in my computer and they modified my Firewall to make sure anything with QB was coming in and out but this was for a different problem I was having so I am unsure it is the Antivirus.

When I get a moment to call support I will either way and IF they do find a solution I will reply to this thread again to update everyone.

But again I thought the QB engineers were actually working on this issue and were going to send out an updated release.  I have spoken with Microsoft and understand they know about the issue as well but say it is a QB known issue.

Ok made the change suggested.    Did not work.   

I previously contacted QB help.  They suggested to restore backup from time period prior to this happening.  I did, but it did not work.   I think it is important to note that this is only happening in one of my company files.  As previously mentioned I use Quickbooks Desktop for Accountants.  It is only happening in one of the companies.  Note previously misstated that Print to PDF was working, however it is NOT working in that company file either.    It works outside of quickbooks without any trouble.    I need more suggestions to try. 

Just got off the phone with QB Help.  Finally got my problem resolved.   Logo file size was too large.  Created new logo pic using using snipping tool.  It worked.