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I have the PAP Premier Software Bundle, trying to upgrade to 2024 but it's not showing in my online account but 2023 the latest. Can anyone help?
Thanks for raising your concern here, @jrcolt45.
Let me help you upgrade your PAP Premier Software Bundle to 2024.
You can visit our website to download the latest QuickBooks Accountant 2024. From there, click the Download dropdown to select your version. See the screenshot below for your visual guide:
Moreover, you can always browse for some helpful articles to help you in completing your tasks when using QuickBooks.
Please come back if you have further questions about updating your PAP Premier Software Bundle. I'm always around here, Keep safe.
Can someone tell me how to find the license number associated with the Pap Premier Software Bundle for 2024 that I purchased in January 2024. If anyone could help me with this issue that would be very helpful.
We're here to make sure you can find the license number associated with the Pap Premier Software Bundle, RAS1976.
If you're an accountant or ProAdvisor who is on a PAP (ProAdvisor Program) software bundle, here's how you can locate your product number, license number, version, and release:
You can also find the product information you need in the software itself. To do this, here's how:
For the complete details, please see this article: Find QuickBooks Desktop license info.
Additionally, you can use the Customer Account Management Portal (CAMPs) for QuickBooks Desktop to manage your accounts, products, contacts, billing, user ID access, and much more. You might want to check out this article to guide you on how: Change, manage, or update your Intuit account with CAMPs.
Feel free to visit us in the Community if you need further assistance with your license number and product details, and we'll respond promptly to help. Stay safe, and have a wonderful day ahead.
Unfortunately when I look at my account's products and services the PAP Premier Software Bundle for 2024 is not listed. I paid for this product on 1/8/2024 so I do not why it was not loaded to my account. I need to get this issue resolved ASAP so please let me know what steps I need to take today to get this issue resolved. Thank you for your help.
Hi there, RAS1976. I'd like to provide some information regarding the PAP Premier Software Bundle.
It appears that the PAP Premier Software Bundle isn't loaded to your account, even though you have already subscribed to it. To resolve this issue, I recommend contacting our Customer Care team. They are experts in dealing with such situations and will be able to securely access your account and investigate why you're unable to access the bundle.
Here's how to reach them:
To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more information.
In addition, I've included a link to a detailed resource that explains the changes to the ProAdvisor bundle license, which you may find useful in the future: Announcing changes to QuickBooks products & pricing + QuickBooks Desktop FAQs.
Please feel free to reach out to me if you have any further questions regarding the PAP Premier Software Bundle. I'm always here to help. Stay safe!
Thank you for your help and I have got the issue resolved and I am downloading the 2024 QuickBooks Desktop version as I write this response.
Good morning, @RAS1976.
Thanks for coming back on this thread.
I'm glad that you were able to get your issue resolved.
If you have any further questions, don't hesitate to ask. We're always here to lend a helping hand. Take care!
I'm having the same issue. Trying to get a new computer set up in case the old one tanks during tax season. It sure would have been great 1) to be able to solve without having to call customer "support" , especially since 2) I called on a Saturday AM and was told that they were closed. The message couldn't even be bothered to tell me what the hours are. Apparently they should have been answering the phone. I've been a proadvisor for 20 years and everything was wonderful until the last 3 or 4.
Do you need to install QB Desktop on a new machine? Any specific error?
We greatly appreciate your continued use of our product over the years, @ManonJen.
Our QuickBooks Customer Support is available from 6:00 AM to 6:00 PM on weekdays. Please be aware that the supported hours may not cover occasional downtime due to system and server maintenance like;(company events, U.S. holidays, and unforeseen circumstances.)
To address this issue, Could you please specify the problem you're facing and the version of QuickBooks you're using? Please share detailed information and a screenshot of the issue for precise solutions. Please mask any personally identifiable information (PII) for security purposes.
I'll wait for your response to this thread. Just leave a comment below. Have a nice day.
What is the support phone number? I have the same issue.
Hello Linda, I appreciate the time and effort you've put into participating in the Community thread.
If you need assistance with QuickBooks Desktop, please refer to this article, which includes the direct phone number for QuickBooks Desktop support found at the Need help getting in touch? section: Contact QuickBooks Desktop support.
Furthermore, we have updated our process for connecting with us to ensure your privacy and security. Here's how you can reach us for support:
Our support hours are subject to occasional downtime due to system and server maintenance, company events, observed U.S. holidays, and events beyond our control. The support hours for Pro, Premier, and Plus are Monday to Friday, 6 AM to 6 PM, while for Enterprise, support is available anytime, any day.
Additionally, you can find more insights and information in the following articles:
Please feel free to share the issues you are experiencing with QuickBooks Desktop, and I will be more than happy to assist you. Looking forward to your response. Have a great day!
Did you end up having to call Sales to get your 2024 upgrade link? Did they have any answers as to why the link is not showing up in the PAP products list like previous versions?
You can purchase QB Desktop 2014 Accountant Plus via a partner + get $100 cashback if required.
This link below is what they referred me to and I was able to download 2024 QuickBooks Desktop using this link. I hope this helps
Additionally, you can find more insights and information in the following articles:
Install QuickBooks Desktop Change, manage, or update your Intuit account with CAMPs Access and manage your personal data from your Intuit Account
Please feel free to share the issues you are experiencing with QuickBooks Desktop, and I will be more than happy to assist you. Looking forward to your response. Have a great day!
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