Payee field on snap receipt is not working. It does not bring up my normal vendor list, instead brings up my clients....I cannot enter this property?

Hi there, Albert. There have been no reported cases similar to yours. 

I'm here to assist you and work towards resolving this challenge regarding the payee field on a Snap receipt feature.

When cache builds up, it can affect the performance of your browsing activities. Access QuickBooks through an incognito window or private browser to address this. This mode doesn't retain your browsing history, occasionally leading to software issues like encountering errors. You can use these shortcut keys as a reference:

• Ctrl + Shift + N  for Google Chrome
• Ctrl + Shift + P for Firefox
• Control + Option +P if you're using Safari

If it works, return to the regular browser and clear the cache. This removes any historical data resulting in any error messages. Switching to a different supported browser can also fix the issue.

Additionally, I'm adding this link to monitor the payments made to your vendors within a specific period: Run a report with vendor totals.

If you have any further questions or require assistance with the snap receipt or any other QuickBooks task, please don't hesitate to add them below. I'll be here to lend a hand.

This is happening in my android phone app, not on my laptop or browser version.  It's in the snap receipt function on mobile app.

Thanks for your response.

Let's perform some troubleshooting steps to ensure your Payee field on the Snap Receipt feature works.

One of the possible reasons why this happens is because of some temporary data issues in the app. Before proceeding, ensure that your device runs on Nougat 7.1.1 or newer and your app is updated.

If everything looks good and the payee field still doesn't work, let's refresh the data on the app. Here's how:

1. In your QBO mobile app, press the Menu icon on the bottom.
2. Tap on the Gear icon on the top left.
3. Choose Refresh Data from the menu.
4. Select Yes.

Once done, try the Snap Receipt feature again to double-check. If it still doesn't work, I'd suggest uninstalling and reinstalling the app.

If the issue persists after performing the steps above, I suggest uploading your receipts through a web browser or an iPad.

You may want to upload your receipts from your computer or Google drive. Here's an article to guide you on how to do it: Upload your receipts and bills to QuickBooks Online.

Please don't hesitate to reply to this post if you have any other concerns with the QBO mobile app. I'm happy to help you out. Keep safe!

I’m having the same issue. And when I refreshed the data, all of the photos of my prior receipts disappeared, and they are now blank

Welcome to the Community, Richate. We see that you're having the same issue with the previous member. To fix this, our product engineers are currently working on it in the QuickBooks Online (QBO) mobile app. In fact, there's already an ongoing investigation associated with it.

In the meantime, I recommend reaching out to our technical support team to get included in the group of affected users. This way, you'll receive the most recent updates via email on this matter. You can provide this investigation number (INV-115930) to the technical support team when you get in touch with them.

Here's how to contact our technical support team:

1. Open your QBO account.
2. Choose the (?) Help button at the top right corner.
3. Go to Search tab, then click Contact Us.
4. Pick Ask about something else, then enter your concern in the designated box.
5. Hit Continue.
6. Choose either Chat or Callback.

Kindly observe their business hours to ensure you can connect with them successfully. You can refer to the Support Hours section in this article for more details: Get help with QuickBooks products and services.

You may also want to look at the article provided by AnneMariee above for a possible workaround through your computer or Google Drive.

Should you have any further questions or queries related to QBO mobile app, please don't hesitate to reply. Have a great day!