My POS is also slow Slow to respond My new card reader the replacement one you have to ram the card in or it will not acknowledge its there. This is ridiculous that the fix isn't 100% a fix.  

This option will only be enabled if under File, Preferences, Company, General the option to "Require users to log in" is enabled.

If you have that option enabled, then to disable the automatic logout go to: File, Preferences, Workstation, General: Uncheck "Automatically log out".

Just FYI for some of us....

I have had to physically unplug the power for the Lane 5000 and have it restart several times. 

Maybe it only makes a partial update when you update through POS - and then it glitches until you throw it against the wall - then you replug into power and USB - and it updates for several minutes.... and you are good for another couple of weeks.

Such stability in our hardware - I feel so special....

I haven't updated to r7 yet.....

Just sharing....

We have also had an issue with the Lane5000 not reading cards - I thought it was customers.... being customers...

You have to push it allll the in.  and if the card reader scoots or slides across the counter.... it won't read either.  

Try putting the card reader in a less mobile position - does that make sense?  Use tape or velcro to secure it to the counter or put against a hard surface.  So you can push the card all the way in without jamming it in or moving the machine...

Hello, just upgraded to POS 19 with two Lane 5000's and this is happening to us as well. Yes our updates are done, have tried everything stated here. Money just walking out the door. Has anyone come up with any solutions? Thank you.

Hi yvonnej!

Thanks for joining us here. I understand that you need to use the Ingenico Tetra Lane 5000. Let me assist you.

I checked our records and found an investigation regarding the unresponsive or freezing behavior of QuickBooks POS when using the said PIN Pad. I suggest you reach out to our Support Team so they can add your info to the case and you'll receive updates once it's fixed.

Also, let me share some articles. These will show you the supported hardware and the improvements of QuickBooks Point of Sale 19.0:

• Hardware to use with QuickBooks Point of Sale

• Recent changes, improvements, and fixes in QuickBooks Desktop Point of Sale 19.0

Do you have other concerns with your POS? Comment them here and we'll answer it. Thanks!

I have installed a few POS v19 and they started having the same issues.  What I found to work was, shut down the system, uplug the Tetra 5000 from the electric source, restart the computer, start POS, in the Hardware setup, when you click on pin pad setup, there is a link for the Tetra drivers, download them and install it from there, plug it in when it states to.  Since I've done this on 8 machines, I have had only one problem on 1 and that was because the USB port was bad. Changing where it was plugged in to solved that one.  Good luck, it has worked for  me.

I have found that power down the pin pad wait till it boots back up and re authorize works

This helped me:  File > Preferences > Workstation >  EMV Debit Setting >  UNCHECK  "Accept PIN only" box

This is terrifying that this has been going on coming up on a year and no resolution from Intuit?  We just "upgraded" forced into buying new Windows 10 computers and I just got everything up and running for when we reopen in a few days - I'm now questioning if I should toss this Lane 5000 and just use the one we used on POS 18?  Are you still having success Wayne with what you did to your 8 registers?  If so, I may just do that no matter what - has anyone else tried what Wayne did and it fixed it?

The issue has been fixed months ago. Intuit sent out replacement pin pads that work perfect now. They sent me a new pin pad and I had to send them the old one back to them. 

Thanks for chiming in on this thread, danceman.

What Kevprit000 mentioned is correct. The investigation has been closed for this issue. Since you're still experiencing the same problem, let's make sure to update your QuickBooks Desktop Point of Sale system to the latest release.

If after the update you're still getting the same result, I recommend reaching out to our Merchant Services Team. They can check your account and device further.

You can click on the Chat with us link under QuickBooks Desktop Point of Sale in this article: Contact Payments or Point of Sale Support.

In case you need help with other task in QuickBooks Desktop Point of Sale, you can check the different articles and guides in this link: QuickBooks Point of Sale (POS) FAQ.

Please reach out to me again if you have any other questions or concerns. Take care and stay safe!

Our pin pad has not been replaced.  Is Intuit doing this automatically?  

Hello Hoopy2,

Thank you for reaching out to QuickBooks Community! For this situation, it would be best if you get in contact with our Support Team. You can reach them through our chat option.

Would you mind letting me know how the interactions go and if everything worked out? Keep me posted and take care!

Well, first transaction of the day today and the customer tried the contactless option and placed his card over the reader - it beeped and then said it failed and to insert his card, which he did - it processed it and said approved and then nothing happened - the POS 19 locked up - the only way out was to hit control/alt/delete and kill POS.  

When I started it back up, it informed me there was a unsaved transaction and it was going to be automatically reversed.

I just lost $60 in merchandise and checked Intuit Payments and they took the money out of my account.  So basically, I was robbed by Intuit today.   Anyone interested in a class action lawsuit?

Yes, very interested... lost over $1000.00  (3 stores)

Yes, interested.. Lost over $1000 (3 stores)

Had a very similar thing happen to us yesterday. Pin pad locked up. Point of sale locked up. Took nearly an hour of troubleshooting just to get point of sale to load again (stuck at loading configuration on workstation). Finally to had to uninstall pin pad. Deleted the drivers. Reinstalled the drivers. Multiple restarts of the computer in that time. Reinstalled the pin pad and finally got it to work. And of course the transaction was reversed and we lost money as well. 

Do not tell me this is fixed. Nothing in tech will ever work without fail, I understand that. But the glitches are happening time and time again and at some point Intuit needs to consider refunding our money for forcing us to do this upgrade. 

But, but, but...danceman, surely you must be mistaken! Intuit has repeatedly assured us that this problem has been resolved and that these are not the droids you're looking for. :/

on 2019 R7, day 2 after being on version 2018 for 3 yrs. our Lane 5000 pads are having the same issues, looks like it's been a known issue for 6 months. i'm going back to my intuit salesperson to address this. we have 300-400 transactions per day during the busy season, no way we can wait 5 minutes for a pin pad to reboot

We're on day two of our 2019 upgrade from 2018. The software's not bad, everything's pretty familiar, and it seems a little snappier (it is on a new server so that probably helps).

The PIN pad issue is absolutely not acceptable. Reading through this seven-page forum, it's obvious it's an ongoing issue. I downloaded the drivers for the Lane 5000 hardware last Friday. The pin pads are atrocious, locking up otherwise acceptable software, forcing us to go back to magstrip readers.

All of us need to hold Intuit's feet to the fire on this one. 

Did you check your merchant account after rebooting and see all the money Intuit took from  you?  They have my $60 right now.

I don't understand. Can you please explain? What should I be looking for? If there's financial an irregularities, that's going to bump this bitch-fest up to a whole 'nother level. TYIA

When the Lane 5000 makes POS 19 locks up during a transaction, and the only way out is Cntrl+alt+delete and you kill the program, when you restart it and go to login the programs says "Some sales were not saved and will be reversed and inventory restored" which whoever programmed it should be fired......... -so it then automatically transmits a reversal transaction back to quickbooks and takes the money back out of your account.  You will see the reversal in your sales history in POS and also log into your merchant account on intuit and see they took the money - they took mine and others have posted the same thing.

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@hfc-mike wrote:

I don't understand. Can you please explain? What should I be looking for? If there's financial an irregularities, that's going to bump this bitch-fest up to a whole 'nother level. TYIA

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