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AmericanRV
Level 4

Purchase Order prints thousands of copies - QB Desktop

We've used QB for years, currently using QB Premier 2018 desktop. We just recently started using Purchase Orders. Every time we try to print one (from both computers using the program) it pops up with a message that it's printing and a counter starts (see attached). It wants to print thousands of the SAME purchase order. I've had this count keep going up into the 5-digits before stopping it. Help please?

 

Purchase order print.JPG

8 Comments 8
MaryAnn_E
QuickBooks Team

Purchase Order prints thousands of copies - QB Desktop

Hello there, @ AmericanRV.

 

In printing a purchase order, let's make sure to select the specific purchase order in the vendor center. It's possible that you may print other purchase order that is pending to be printed.

 

Here's how:

  1. Go to the Vendors menu then click Vendor Center.
  2. Choose a specific vendor and open the purchase order associated with it.
  3. Under the Main tab, select Print.
  4. You can preview your purchase order or choose the Purchase order option then press Print to continue

 

Here's an additional article to know more on how to customize form templates in QuickBooks Desktop: Customize form templates in QuickBooks Desktop.

 

Don't hesitate to keep in touch if there's anything else we can do for you. You’re always welcome to visit us anytime.

 

AmericanRV
Level 4

Purchase Order prints thousands of copies - QB Desktop

Hi MaryAnn,

 

Thank you so much for your help! Unfortunately none of these suggestions resolved the issue, but it DID get me thinking further about it and while I still don't have a clue to WHY it happened, I've resolved the issue.

 

We always use basic Intuit form for whatever it is we're doing, customized with our name, address, etc. and logo. Never had a problem. But your suggestions made me test it by using the program's stock Purchase Order template and it worked! Somehow that one template was corrupted. I wish I'd figured it out before I spent all this time banging my head against a wall...

 

In any event, I always get useful information from the QuickBooks Community and I really appreciate everyone's efforts to help. 

Ash1212
Level 1

Purchase Order prints thousands of copies - QB Desktop

I have the exact same issue. My QuickBooks account is new, meaning this is my first PO, with no previous "pending" docs. And I am experiencing the same issue. Mine is currently "previewing" the print job and is preparing up to page 4522... Can someone give a resolution for this?

JonpriL
Moderator

Purchase Order prints thousands of copies - QB Desktop

Hello @Ash1212,

 

Have you been seeing this error in all default purchase order templates? I want to ensure that we can remove it so you can print your purchase orders with no issues at all.

 

Let's consider creating a purchase order using a default template via the sample company file. If it does not show you the same error after printing your purchase order, let's go back to your original company file and create a purchase order using new or other templates.

 

To create a new purchase order template:

  1. Go to Lists.
  2. Select Templates.
  3. Under Templates, select New.
  4. Chose Purchase Order.
  5. Perform the needed changes in your new purchase order template.
  6. Click OK.

In addition, here's an article you can read to learn more about the steps: Use and customize form templates.

 

But if the same error persists, we can utilize the in-product utility tool to get rid of it. Simply follow the steps outlined in this article: Resolving Potential Data Issues.

 

Additionally, you can also check this helpful article that'll help organize your expenses and manage all purchases you need to record: Accounts Payable workflows in QuickBooks Desktop.

 

If there's anything else that I can help you with, please let me know in the comments. I'll be here to lend a helping hand.

Ash1212
Level 1

Purchase Order prints thousands of copies - QB Desktop

Hi there, 

 

I followed your instructions and simply created a new template for my PO's and Invoices, and it fixed the problem. I will not be using the old templates from now on as they seem to be the issue here. Thank you!

 

-Ash

repairfox17
Level 1

Purchase Order prints thousands of copies - QB Desktop

Thank you for this Thread!

I reinstalled QB trying to fix this- still a problem.

I selected another purchase order template in the dropdown, and it worked!

So I went to my template list, and weird, but the defective PO template was not listed in my template list.

But its working.

dhickin1
Level 2

Purchase Order prints thousands of copies - QB Desktop

Thank you, thank you!!

Candice C
QuickBooks Team

Purchase Order prints thousands of copies - QB Desktop

Good afternoon, @dhickin1

 

Thanks for chiming in on this thread. 

 

I'm so glad my colleague gave you steps that helped your issue! 

 

If you have any other questions or concerns, don't hesitate to ask. We're always here to have you back. Take care! 

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