QB Enterprise Freezing/Crashing (have tried almost everything at this point...)

How big is your file size?

I appreciate you going through all the troubleshooting steps to resolve your issue, MarcNJ.

Let me redirect you to the best help available to further check the status of your case with your QuickBooks Desktop (QBDT) company file, and get you up and running again.

Since you still get the same error, even after performing several troubleshooting steps, I'd recommend contacting our Data team again. Here's how:

1. Go to Help, then select QuickBooks Desktop Help.
2. Select the Contact Us button.
3. Enter a brief description of your concern in the What can we help you with? field and click Continue.
4. Choose a way to connect (Chat or Callback).

Additionally, I'd recommend backing up your accounting data in QBDT. This way, you can restore one if you run into problems in the future.

Let me know if there's anything else you need in managing your business growth using QBDT. I’m more than happy to help. Wishing you the best!

We are experiencing the same today and now we can not get into QB at all.

Enterprise 2022 and Windows 11.  Worked fine this morning from 7-9ish.

Cindy

This isn't the experience we want you to have when using QuickBooks Desktop Enterprise, @ckritt3. I'm here to assist you and provide some troubleshooting actions to resolve this crashing issue in QuickBooks Desktop and get back to business in no time.

There are several potential reasons for the sudden freezing of your program, including: 

• A lengthy company name
• A missing or damaged QBWUSER.INI file
• Hard drive corruption
• Damaged program files or QuickBooks Desktop installation
• A damaged Windows operating system 

To get you back to business seamlessly, I recommend following these steps:

1. Close QuickBooks.
2. Download and open the QuickBooks Tool Hub file.
3. Follow the on-screen steps to install and agree to the terms and conditions.
4. Click Finish.
5. Double-click the icon on your Windows desktop to open the tool hub.
6. In the QuickBooks Tool Hub, select Program Problems.
7. Click QuickBooks Program Diagnostic Tool. Let the tool run. It can take up to 20 minutes.
8. When the tool finishes, restart your computer and relaunch QuickBooks.

For a more detailed step-by-step procedure, I'll add this reference: Fix issues when QuickBooks has stopped working.

If it persists, I recommend contacting our QuickBooks Desktop Support Team. They can look into the matter more closely and suggest a possible solution.

Additionally, I'd like to provide valuable resources to help you resolve any performance issues you may encounter.

• Manage your computers to fix QuickBooks Desktop performance issues
• Manage your data files to fix QuickBooks Desktop performance issues

Drop by this thread again if you have future concerns with managing your data in QBDT. I'm always here to help. Keep safe always.

I am having the exact problem... it just freezes and the only way to close it out is to use the task manager.  I am using Windows 11 ver 23 Manufacturing and Wholesale.  I have had the complete reinstall and that has not worked either.  There is no rhyme or reason... it may go 10 min and freeze or it may not freeze for a couple hours but it irritating to be looking at a statement and then start to make the change and it has frozen.

Hello @sally1026, I am grateful that you have joined the thread and performed some troubleshooting steps to resolve the freezing issues while using Quickbooks Desktop.

I understand that you have already taken some steps to address the freezing problem you are experiencing with QBDT. Allow me to suggest additional troubleshooting measures to help restore your QuickBooks to its normal functioning.

There's a chance that the file will occasionally become corrupted or damaged, making it impossible to open. You can effortlessly launch the desktop application by suppressing it.  

Here's how:

1. Press and hold the Ctrl key.
2. Double-click the QuickBooks program icon.
3. Hold the Ctrl key until you have the no Company Open window.

If you continue to get the same result, perform Solutions 3 up to 5 in this article: QuickBooks Desktop won't open.

However, I'd advise getting in touch with our Customer Support Team if the problem still exists after performing the suppressing steps. If other users report the same issue, they can look into it further and open an investigation ticket. To reach them, you may follow the steps shared by Rea_M above or click this link: Contact QuickBooks Desktop support.

In addition, these articles contain solutions on how to troubleshoot data damage issues, networking, or company file errors to name a few:

• Resolve Potential Data Issues
• Fix company file and network issues with QuickBooks File Doctor

For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead. Take care.

This random freezing issue started for us early last week, I believe.  I had thought that it was an update that went wrong and would be fixed, but it has not been.  I also thought that since we were still using QB Desktop Enterprise 21, that it was time to do the upgrade and proceeded.  Now we are current, at 23. Still same issues.  2 hour phone call with support due to database server manager not working with new install.  Everything seemed fine, but we are still having a couple of random freezes a day per user on their own work stations, which is better, but not right. Tool hub fix my program seemed to have helped with the frequency also.

Is Intuit going to acknowledge that something happened a couple of weeks ago, and that they are working on a fix??

Please let us know.

Thanks

@CajunControls 

Are you running QB on Win 11?

I'm stepping into this discussion to offer further insights, CajunControls.

To follow up on Fiat Lux - ASIA's clarifying question, I'm also curious whether you're using QuickBooks on Windows 11. If that's the case, make sure your operating system and hardware are in line with the system requirements of QuickBooks Desktop 2023 to ensure a seamless experience. Feel free to check this article for more details: System requirements for QuickBooks Desktop 2023. Then, update QuickBooks to the latest release.

However, if your QuickBooks isn't operating within Windows 11, please inform me of the specific operating system you are using. This information will enable me to offer more precise guidance on the necessary steps to address the issue of random freezing.

We're here to help you navigate any issues and ensure that your QuickBooks experience remains smooth and efficient. Bye for now, and feel free to tap me on my shoulder if you have concerns. 

We're also experiencing this. It's followed the same progression: began with random, "silent" crashes to desktop without an error or hang. After about a month, it now hangs and must be closed with task manager. Can occur 10 minutes after opening or 2+ hours, the timing is random. The related Windows event viewer error messages are difficult to decipher and seem to point towards some kind of printer driver issue, but that may be an illusion.

Hi BlaiseJC,

I recognize you're facing a similar issue with random crashes and software hang-ups, which can occur at any time. While Windows event viewer errors may point to a printer driver problem, we're here to help find the cause further, and thank you for your patience.

Upon reading the answers in the previous responses, I can see the Carneil_C's answer explained a lot. He has provided the necessary troubleshooting steps that we can advise from here. For this reason, I'm encouraging you to contact our QBDT Support so they can check this further using more tools.

1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
2. Select Contact Us.
3. Give a brief description of your issue, then select Continue.
4. Sign in to your Intuit account and select Continue, and then Continue with my account.
5. We'll email you a single use code. Enter your code and select Continue.
6. Select to chat with us or Have us call you.

If you have any other concerns, feel free to go back to this thread. I'll be happy to help you further.

@BlaiseJC 

Do you run QB on Win 11?

Windows 10 Pro. Error occurs on the PC that hosts the QB data file. We're running Enterprise Solutions: Manufacturing and Wholesale 23.0. All available Quickbooks updates have been installed.

Relevant PC specs are Intel i7-13700k CPU, 32GB DDR5 RAM. Up to date on Windows Updates, etc. Other threads suggested that a reinstall of .NET framework could fix the issue, so I tried that, but the problem persists.

@BlaiseJC 

How big is your file size?

It was approximately 550mb. After running a condense, it is now 287mb. The crashes continue while running the condensed version of the company file.

It seems the root of the problem is not your company file. Create a backup file and restore it on your local machine. Open the file and leave it alone. Does the same problem still persist?

I didn't get a chance to try your suggestion, but I did manage to experience a true crash-to-desktop without a program hang (requiring task manager to close) for the first time in some time. This also generated a new error in Event Viewer - pointing to a problem with .NET framework ver. 4.0.30319. Two error logs were generated. Here are the details:

1) Event 1023, .NET Runtime

Application: qbw.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an internal error in the .NET Runtime at IP 00007FFB9F857FBA (00007FFB9F750000) with exit code 80131506.

2) Event 1000, Application Error

Faulting application name: qbw.exe, version: 33.0.4006.3302, time stamp: 0x64e655f7
Faulting module name: clr.dll, version: 4.8.9181.0, time stamp: 0x64b85478
Exception code: 0xc0000005
Fault offset: 0x0000000000107fba
Faulting process id: 0x3aec
Faulting application start time: 0x01d9e7e95f1f885e
Faulting application path: C:\Program Files\Intuit\QuickBooks Enterprise Solutions 23.0\qbw.exe
Faulting module path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
Report Id: f39c503a-812f-4f49-a995-2596edfe088a
Faulting package full name:
Faulting package-relative application ID:

I'm not sure how relevant this will be now as you've probably resolved the issue but I wanted to add my experience in case it helps someone else.

I have a similar setup here that I admin. Windows 10 Pro box with 8Gb or ram (upgrading to 24 tomorrow). This box houses the company file as well as a local install of QB Enterprise Mfg and Wholesale 23 for the remote users to connect to it via an remote desktop VM session. Several of the other users in the physical office also connect to this box with local installs of the same software on their computers as they need to provide updates to records or input data. 

With all that in mind, from time to time I kept having the same issues I have seen on this page. Often it would hard lock and silent crash to the desktop. Sometimes it would throw an abort error. I narrowed it down to the Sleep Timer being set on the host box to 20 minutes. I turned this off and it basically resolved all my issues. Then, a month or so later, they came back. Turn out that when I ran the Windows Updater on the host computer, the updates it installed reset that sleep timer back to 20 minutes. I had to go back and turn it off again. Problems solved for now again. I'm guessing the host computer going into sleep mode is severing the network connections to it. 

This probably won't help those who use it in single user mode on a local install but I'd wager that if you step away from your computer for X amount of time equal to or greater than whatever your computers sleep timer is that when you get back it might cause problems there as well. Just something worth testing I guess. 

When is this issue going to be resolved??!
I have gone so far as to make a clean install of Windows Server 2022, no other programs installed on the machine and before even opening a company file you get, ' An unexpected error has occured in "QuickBooks": MainFrame must be already created by now as this dll is demand loaded'

This is not a company file issue as one isn't even loaded yet when this error comes up. Who has the solution? I'm ready to recommend moving a client that has been using your software since 1997 to something else like sage. A real answer would be appreciated. Thank you.

I understand where you're coming from, @ClickITsdone2023. 

I appreciate your efforts in trying to resolve the issue. Please know that we are here to help you. If you encounter any problems, you can still contact us  and we will assist you in getting back on track. You can contact us through this link: https://quickbooks.intuit.com/learn-support/help/en-us/contact-us. 

Once you are on the page, you can post your concern and choose how you want to connect with us - either through chat or call. In case you need to contact the right person for assistance, we can also guide you on the best way to do so. 

If you are experiencing unexpected crashes with QuickBooks, we have some troubleshooting solutions that can help you address the problem. We have references that can assist you in resolving any issues that may arise while working with QuickBooks:

• Solutions for when QuickBooks stops working
• While working in QuickBooks, QuickBooks closes unexpectedly (crashes with or without an error)

If you have any questions about QuickBooks Enterprise Suite setup, please don't hesitate to reach out to us. Our community is always available to help you with any concerns you may have.

@ClickITsdone2023 

Which QB Desktop year version do you have?

@4Gal I am currently on Quickbooks Enterprise 2024. I was hoping moving from 23 to 24 would get rid of this issue but it remains. 

@ClickITsdone2023 

If Support can't do anything to fix it, consider hosting your QB Desktop instead. Otherwise, it might be time for you to switch to Sage or Accumatica. You can use the trial version of QB Desktop to access your historical data for good. Then you can start from scratch in a new program to lower your conversion costs.

@4Gal this really isn't an answer. But thanks.