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Intuit
1 helpful vote

While working in QuickBooks, QuickBooks closes unexpectedly (crashes with or without an error)

While working in QuickBooks Desktop, the program closes unexpectedly. For example, when performing one of the following, you may encounter a crash with or without an error message:

  • Emailing a large report
  • Working randomly on transactions, such as Invoices and Sales Orders
  • Running many reports side by side
  • Working in different Centers
  • Working in the Report Center

The errors you may see include:

  • QuickBooks has stopped working

  • No error (QuickBooks just disappears while working)

  • Unrecoverable Error (random codes)

These may be caused by issues on the computer itself or by how QuickBooks interacts with your system. Make sure to always update your QuickBooks Desktop to the latest release as it becomes available to ensure you have all the updated components.

If you are on the latest release and continue to run into these issues, sign up below to be notified when we have an update for this article.

Current Status:

Due to the number of issues and root causes, we are stopping regular updates. We will continue to work on and release fixes as we have them.Note: When receiving the error, click Send when prompted so our engineers can review the logs for research.

Next update:

No further updates scheduled.

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