QB for Windows Pop up item issue. using multiple displays.

Welcome to the Community, @KPTNFMRS.

I understand your views in regards to the system's ability to display things like payroll or find-checks and other pop-up windows executed by QuickBooks while multi-tasking. And this isn't the experience that I want you to have while using the program.

It seems that you're also following the system requirements, which allows QuickBooks to use up to 2 extended monitors with a display optimized for 1280 x 1024 or higher (3840 x 2160). I also think that the scale is relevant to the issue, and I'll be providing a solution to that without restarting the system.

When some QuickBooks pop-up windows do not appear on any of the extended monitors, you can right-click on the Taskbar found below all the windows. Then you can choose Cascade windows, Show windows stacked, or Show windows side by side so you won't have to close the program moving forward. Then you can minimize other windows if it is still not displaying the QuickBooks pop-up screen.

Once you see and manage to put some details and save the information in the pop-up window, you can right-click the Taskbar again to Undo the following options I recommended. In that manner, it will revert your viewing for Windows applications to normal.

You might want to know about other things and criteria to optimize QuickBooks displays, take a look at this article for more details: System requirements for QuickBooks Desktop 2021.

To stay up to date with QuickBooks features and releases, you can follow the instructions in this article: Update QuickBooks Desktop to the latest release.

Feel free to leave a comment if you have other questions about QuickBooks displays. I'll be here to assist you. Keep safe and more power to your business!

Can anyone tell me that when I open invoices for clients, a pop-up appears that says Get Paid Fast, Paper Free.

I do not have the pop-up checked in my preferences, General, My Preferences.

If you select Maybe Later, it does not work. If you select More Info, it does not work.

How can that be removed?

Thank you for joining this thread, @Jazzie2025.

Allow me to share information about pop-ups showing in QuickBooks Desktop. 

These pop up are ads that are specifically created to offer guidance and recommendations for enhancing your QBDT experience. Currently, the option to remove this entirely is unavailable. 

What we can do is either click the Maybe Later or More Info options. Since it's not working on your end, we can utilize the Verify and Rebuild tools. This helps find and resolve the most common issues in a company file.

Verify your company data:

1. Go to Window, then select Close All.
2. Go to File, then choose Utilities.
3. Click Verify Data. 
   
   

Rebuild your company file data:

1. Proceed to File, Utilities, and then select Rebuild Data.
2. QuickBooks will ask you to make a backup before it rebuilds your company file. Select OK. A backup is required before you can rebuild.
3. Select where you want to save your backup, then OK. Don’t replace another backup file. Enter a new name in the File name and select Save.
4. Select OK when you get the message Rebuild has completed.
    

Once done, try to select the Maybe Later or More Info options. 

If you come across potential data issues, you can refer to this article for assistance in resolving them: Fix data damage on your QuickBooks Desktop company file.

Feel free to stay in touch if you have any further questions regarding the appearance of pop-ups in your company file. I'll be available to assist you. Stay safe!

Doesn't work for Windows 11.  Uncascading doesn't exist.  I'm still trying to find a fix for this.

Hello, Baytel. It can be challenging when pop-up menus do not appear correctly, especially when managing your tasks. I would have felt the same way. I'll share the recommended settings to prevent display issues and help you get back to work efficiently. 

The Cascade and Undo Cascade features mentioned by my colleague above are available on Windows 10 but not on Windows 11.

Meanwhile, QuickBooks functions optimally with the default Windows DPI settings, and changing these settings can lead to display issues.

It's also important to know that modifications to your Windows settings will affect all programs on your computer, not just QuickBooks. Therefore, it's advisable to follow Microsoft's steps to reset your system's default display settings.

Moreover, please ensure your screen resolution is set to at least 1024 x 768 (with a recommendation of 1920 x 1080 for the best display), and then restart your computer before opening QuickBooks and your company file.

To avoid display issues, I suggest following the recommended settings. For more information, refer to this article: Fix screen issues in QuickBooks Desktop.

Furthermore, it's a good idea to monitor your business's performance. QuickBooks provides a wide range of financial reports, so visit this article for helpful guidance: Customize company and financial reports.

The recommendations above will enhance your display and the overall performance of QuickBooks on your system, Baytel. Your experience is important to me, so if you have any questions or need additional help, leave a comment below. Rest assured, I'll jump back in.