QB Hijacking Browser

I can see that this must be challenging for you, and I want you to know that I will guide you to the best resources to help you resolve this quickly.

I understand that you've already had a conversation with one of our team members, but I recommend contacting them again. One of our specialists can initiate a screen-sharing session to see and record the issue you're experiencing, and they can start an investigation if needed.

I'm sharing this article so you can explore it for future reference. This provides valuable insights into the performance of your business, such as revenue generated, and customer satisfaction levels. These insights allow you to make informed decisions, identify areas for improvement, and strategize for the future: Run and customize reports.

Return to the Community space anytime if there's anything else you need to know about doing other tasks in QuickBooks. I'll be sure to respond to you promptly.

@jbutler3  For whatever it's worth, you're not alone.

I haven't identified the trigger yet, but Accountant Desktop on my end has behaved similarly several times in recent weeks.

I have contacted them multiple times ("Queenie Mae", "Lovely Girl", "Llyod christian", to name a few) and they barely understand what is being described. I am not using ambiguous or unclear language. 

The issue persists today - suggesting articles about maximizing revenue generated and refining strategy are utterly irrelevant to this issue.

I know our IT folks are experiencing the same in their databases on a different network. This is a widespread issue which Intuit has yet to acknowledge. 

I acknowledge your efforts in contacting our support to ensure the security of your system, @jbutler3.

I'll provide you with a step to fix this so the system won't be directing you to open your browser from the QuickBooks Support Directory when entering or switching your database.

Here's how:

1. Check for any recent updates or changes in settings causing the issue.
2. Ensure the program doesn't snag by repairing QuickBooks.
3. Verify proper hosting settings and firewall/anti-virus permissions.

Also, if you want to set up a Windows firewall in QuickBooks Desktop (QBDT). Check out this article for more information: Set up firewall and security settings for QuickBooks Desktop.

You may also want to learn how to modify your user ID access in QBDT using CAMPs. Feel free to read this article: Change, manage, or update your Intuit account with CAMPs.

Don't hesitate to return here if you need additional assistance to ensure the security of your account company files. We'll assist you as soon as possible. Have a good one.

I will pass this along to IT. Ridiculous that it took almost a week to get anything substantive. 

This is still happening to me... but I can't change any of the items noted, as I'm using QB Enterprise via a remote connection to my CPA.

This is extremely irritating to have to close out MS Edge every time I open one of my datafiles. This arrived with the update to QBE 2024... a PITA "feature." 

Please let me know what I can change in QBE user preferences, or ME Edge Settings to make this stop.

DEHolz

Thank you for letting us know you also experienced certain challenges when switching databases in QuickBooks, DEHolz. Let me share further information regarding this.

First, have you already tried following the steps given by my previous colleague regarding how to fix the QuickBooks Directory? If not, please follow the steps below:

1. Check for any recent updates or changes in settings causing the issue.
2. Ensure the program doesn't snag by repairing QuickBooks.
3. Verify proper hosting settings and firewall/anti-virus permissions.

If the problem continues, please reach out to our support team to investigate the triggers linked to specific details:

1. Go to Help.
2. Select QuickBooks Desktop Help/Contact Us.
3. Select Contact Us.
4. Type your issue in the space provided, then select Continue.
5. Sign in to your Intuit account select Continue and then Continue with my account. If you don't already have an account, make sure to Create a new account.
6. We'll email you a single-use code. Enter your code and select Continue. If you have more than one account, select the account you want to use and then Continue.
7. Select to chat with us or Have us call you.

You can also refer to this guide to learn more about how to contact our QuickBooks Desktop support: Contact QuickBooks Desktop support.

Please let me know if you want to learn more about the QuickBooks Support group