QB Scan Manager: Red Xs on Scan Profiles & Unable to Scan w/Brother MFC-L8900CDW

Hi @LakeCookSolutions,

Thank you for the number of details you've included in your post, along with the steps you've taken so far. 

You mentioned that you already contacted our Technical Support team for this concern, and it was already escalated to our Tier 2 Support. That means you've already gone through troubleshooting steps intended to resolve your concern. With that said, I suggest you keep your line open and await their callback. 

If you have other questions in mind, place them in the comments below. I'll get back to you. 

Super helpful @Ryan_M! I will keep my line clear and await their call!

To the rest of you, can anyone help me? I really appreciate the consideration by Tier 4 (the community). Cheers.

Reserved.

I have the exact same problem.  Can you please let me know if you have a solution?

Thanks,

Judy

Thank you for posting here in Community, @jldejong.

Please double-check if your QuickBooks Scan Manager was set up properly, refer to this article for the process: QuickBooks Scan Manager: Scan and attach documents to transactions.

Once done making sure that everything was set up correctly and still does not work. I recommend contacting our support team to further assist you.

To contact our support team, here's how:

1. Go to the Help icon, then select QuickBooks Desktop Help.
2. Select Contact Us, then enter a brief description of the issue encountered.
3. Choose within the provide option on how do you preferred to contact the support team.

Also, check our support hours and contact us at the time most convenient for you.

Let me know if you have additional questions by posting here in the Community. I'm always here to help, have a great day.

Thanks,  I'm concerned that my printer might not be one of the printers that works with quickbooks?  I have an MFC-L8900CDW .  Can you confirm that there are no possible drivers that may make it work?

Hello again, @jldejong.

There are several printers that are compatible with QuickBooks. As long as the driver is Twain compliant, then, you're printer is supported. If you have no idea if it's Twain compliant, I recommend reaching out to our Customer Support Team. They can help assist on verifying your printer.

To reach them, here's how:

1. Open QuickBooks.
2. Go to Help, then QuickBooks Desktop Help.
3. Choose Contact Us.
4. Give a brief description of your issue, then hit Continue.
5. Pick how you want to get contacted.

Additionally, I want you to get the most out of QuickBooks for your business. You can check some articles that are designed to help you get acclimated to the software. They can be accessed at the following link: QuickBooks Tutorials.

If you have any other questions about this, get back to me by commenting below. I'd be more than happy to answer it for you. Have a wonderful day ahead!

RE: Scan Manager Desktop not working?   Here is the solution:

Short answer: download and install the updated paperport scanner connection tool. https://knowledge.kofax.com/MFD_Productivity/PaperPort/Troubleshooting/PaperPort_Scan_button_is_gray... .  

Long answer: too long. it goes back to Win8. Nuance is now Kofax. short answer again: Quickbooks doesn't really care and relies on the community to fix their s***.  Sad..