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CFOSecrets
Level 3

QBO sample company not working

Hi all.  I'm trying to learn the project function myself before walking a client through it.  I'm using the sample company to do so.  Every time I try to click on "Projects" from the left hand menu, I receive an error message.  Can someone assist?  I tried to give more detail but the system keeps crashing and won't let me post.

Solved
Best answer March 15, 2020

Best Answers
MarsStephanieL
QuickBooks Team

QBO sample company not working

Let's take advantage of the trial account QuickBooks offered, CFOSecrets!

 

There are limitations when using a Test Drive. I suggest using a dummy e-mail to register in the trial account for one month. Then you can import sample transactions. I'd guide you through the steps in downloading sample data into your QBO trial company.

 

  1. Go to the Gear icon located on the top-right corner.
  2. Under the Tools column, click Import Data.
  3. Choose the types of sample data you want to bring in.

    import data.jpg
     
  4. Let's say, if its the Customers data, click on the Download a sample file hyperlink.

    import data 2.jpg
     
  5. Then click the Browse  button.

 

You can check here the Plans and pricing in QuickBooks Online: https://quickbooks.intuit.com/pricing/.

 

Let me know if you need further assistance. I'm here to help. Have a good one.

View solution in original post

3 Comments 3
MarsStephanieL
QuickBooks Team

QBO sample company not working

Let's take advantage of the trial account QuickBooks offered, CFOSecrets!

 

There are limitations when using a Test Drive. I suggest using a dummy e-mail to register in the trial account for one month. Then you can import sample transactions. I'd guide you through the steps in downloading sample data into your QBO trial company.

 

  1. Go to the Gear icon located on the top-right corner.
  2. Under the Tools column, click Import Data.
  3. Choose the types of sample data you want to bring in.

    import data.jpg
     
  4. Let's say, if its the Customers data, click on the Download a sample file hyperlink.

    import data 2.jpg
     
  5. Then click the Browse  button.

 

You can check here the Plans and pricing in QuickBooks Online: https://quickbooks.intuit.com/pricing/.

 

Let me know if you need further assistance. I'm here to help. Have a good one.

View solution in original post

Amarfa
Level 1

QBO sample company not working

Hi. I'm using the Sample company as part of a college course on Quickbooks; my text requires me to use Craig's landscaping/sample company to do my homework.

 

However, I can't work with the vendors. I can't add a new one, I can't use an existing one, I can't create a credit card charge back, I can't create a purchase order with a vendor, I can't pay a vendor either.  My whole textbook was built around using the Sample company for exercises and quizzes etc. Am I going to fail because of this?

ChristieAnn
QuickBooks Team

QBO sample company not working

Hi there, Amarfa.

 

It's nice to see you posting your concern in the QuickBooks Community and I also appreciate you for sharing detailed information about the issue you've encountered. I'll provide troubleshooting steps to ensure you're able to use the QuickBooks sample company file without any problem and accurately.

 

There are times that that browser is full of frequently accessed page resources. It might cause unusual behavior in the program, such as unable to work with the vendors or add a new one and can't use an existing one. To fix this, I recommend logging in to your QuickBooks account using a private browser. This is to rule out the possibility of a webpage issue, and private browsing doesn't store local files or cache.

 

Use these keyboard shortcuts based on the browser you're using.

 

  • For Firefox or Microsoft Edge, press Ctrl + Shift + P.
  • For Chrome, press Ctrl + Shift + N.
  • For Safari, hold down Command + Shift + N.

 

If it works in incognito, I recommend clearing the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. You can check this article to see the steps: Clear cache and cookies to fix issues when using QuickBooks Online.

 

If the steps above didn't work, use another supported browser as alternatives.

 

I'm also adding this article to further guide you in effectively managing your business using QBO: Help guide for QuickBooks Online. It contains topics about advanced accounting, banking, and payments to name a few.

 

Let me know if there's anything else you need help with. Know that I'm always here to help you anytime. Take care and keep safe!

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