As I was reconciling a client's credit card account, I found that the subscription cost had doubled, indicating it went from QBO Plus to QBO Advanced. I checked with the client, he did not order the change, and I did not either.
Looking at the audit log, I see a settings change on the date of the charge. No other explanation.
I am starting to suspect an accidental change stemming from some marketing question I ignored, closed, or something of that nature. I feel like Intuit's marketing procedures are very aggressive, and I am quite upset at this.
This is the second time I have seen this.
The first time, it was a client I started with in the fall and wondered why on Earth he had the Advanced subscription when all he needs is QBO Essentials. He did not know that happened, his CPA did not either. From his subscription payment log, I can see a couple of back & forth charge for Advanced and subsequent partial refund. But it stops after 2 months, so I am suspecting that the admin at the time stopped challenging the charge and it was left as is.
I am very upset about this. I called QBOA support, was left on hold for 45 minutes while the billing department was contacted. I was told the billing department cannot talk to clients. I think some practices are downright dishonest on Intuit's part.
Has anyone experienced anything like this?
