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Thanks for providing a detailed account of the call you experienced, Nina. I appreciate your vigilance in sharing this issue. I want to assure you that we greatly value the security and safety of our customer's QuickBooks (QB) data.
First, I'd like to inform you that our QB Support Team will only initiate a contact if you request a call back from them. If you didn't, and they're trying to tell you that you need to update your system or you will lose access, then this could be a scam call. I recommend reporting this to our Security Department. Here's how:
- Visit this link: https://security.intuit.com/contact-us.
- Search for the Report Technical Support Scams section.
- Tap the Email Security button.
To determine suspicious activity, phishing scams, and potential fraud, please refer to this article: Identify suspicious activity.
Additionally, I'll share this link to guide you about QuickBooks Desktop service discontinuation policies: QBDT.
Rest assured that our dedicated team will actively review this situation and take all necessary steps to address potential vulnerabilities. If you have further concerns or need help managing QBDT tasks, please click the reply button. Your peace of mind is important to me, Nina. I'm fully committed to safeguarding your information.
