Quickbook Deposits Withheld

Hi there, SisuCoffee.

I appreciate you for providing further details of your concern. 

I'm unable to share with you the accurate reason why you're not receiving the funds until now. There are things that we will need to figure out why it is happening on your end. With that, I would recommend contacting our payment support as they take charge of handling this kind of situation. This way, they can further investigate what triggered this process. It's also a way to ensure that the right information will be given to you. 

Use this link to connect with them: Contact Payments Support. You may also want to check this article. It's all about managing your account information using the Merchant Service Center.

If you still have other questions about payment processes, you can drop a comment below anytime. I'm right here to assist you. I hope you're doing well. Take care!

I am going through the same problem.  I deposited two payments and today they say “withheld”.  What do I do?

I am going through the same problem. We have called the customer service and merchant help line with no luck. Quickbooks is holding deposits from us since August 2021. We call each week and get the same line that everything is good and the money will be deposited in a few days then nothing. I am going to warn everyone about this problem and the owner is hiring an attorney. They just keep giving us the run around every week and they have over $25000.00 of our money. This was supposedly over one of QBs $7.00. It is criminal.

This isn't the way we want you to experience, TammyM3.

There different ways to contact our Merchant services team. You can check out this link for more information: Contact Payments or Point of Sale Support.

I've added this resource for commonly asked questions about QuickBooks Payments: QuickBooks Payment FAQ

We'd like to make sure everything is taken care of, so feel free to come back to Community and let us know if you have trouble getting in touch.

Same problem. I used QB payments to process a handful of payments. The first one was completed with no issues. The second and third appeared to be the same until roughly 5 days after the payments were initiated. The day I was suppose to receive the deposit I tried to login to my payments account only to find out it had been closed with no notice or explanation. When I looked at the status of the deposits they now both showed as withheld. I've been trying to contact support regarding the issue for almost 2 weeks now. Everytime I finally am able to talk to a representative they have either told me I need to contact a different department or that they'll escalate my case and I will get an email about it within a couple days. Have yet to receive said emails. I've talked to my customer about the charges and they have provided proof that both transactions had been withdrawn from their bank account within a couple days of when they were initiated. So essentially quickbooks is just keeping my money with no explanation or notice and no way for me to be able to remedy the issue. There's no possible way that this is legal. It's nothing short of theft honestly. 

Welcome back, st3ns0n91.

Upon checking, I've seen that you have an open case under your account. That said, I suggest contacting our QuickBooks Point of Sale Support Team. They're equipped with tools to securely look into your account and further check the main cause why payments account is closed with no explanation. 

Please click this link to reach out to our support: Contact Point of Sale Support.

In case you have future questions about POS, check out this guide to learn more: QuickBooks Desktop Point of Sale User Guide.

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Anything else you need help with can be answered here in the Community. Just let me know and I'd be happy to assist. Have a good one.

I've already contacted them. I talked to them yesterday and she told me that she couldn't provide any more details other than quickbooks was holding my money just in case the customer decided to file a chargeback at some point. She literally told me to have my customer file a chargeback and proceed to make payment in a different way. That is the most unprofessional and ridiculous advice I have ever heard!! After already having to bother my customer for them to provide proof that the funds were withdrawn from their bank account now I'm suppose to ask them to dispute the charge with their bank!?!? That is so ridiculous it's almost hard to believe!! What kind of business are you guy's running!?! For you to keep the money from my payment and tell me if I want it back I'm going to have to have my customer dispute it. Wow that's all i can say.. 

After having talked to a different customer service rep yesterday now they're saying that after QuickBooks reviews the payment they will refund the money to my customer. If you're going to refund the money why in the world would you need to hold the money in the first place?? Just refund the customer so i can receive payment by other means. What a joke. I'm sure what's really going on is you guy's plan to hold the money indefinitely hoping that eventually it'll just be forgotten. Well just to let you know I'll be calling everyday until the money is returned to either me or the customer. So might as well just do it now and save us both the time and effort. 

This isn't the kind of service we want you to experience, and I'd like to make it up to you, st3ns0n91.

With this, we will submit a case to the payments team for someone to follow up with them and they can verify the status of the payment too and investigate why it wasn't deposited into your account yet.

To learn more information on handling deposits on hold, check out the below articles:

• Understanding Payment Holds
• Why are my funds on hold?
• Common questions about payments deposits in QuickBooks Online

Thank you for your loyalty to QuickBooks and I hope you can still extend your patience as we're working this out for you.

I have had this same issue and have been routed multiple times to overseas operators. I have multiple case numbers, chat print outs, and have been told multiple times this has been escalated.

At this point, this appears to be systemic problem with Quickbooks Payments and Green Dot Bank. Green Dot Bank (the bank backing Quickbook Payments) currently holds >50% of their assets in mortgage backed securities (https://banks.data.fdic.gov/bankfind-suite/FinancialReporting/details/22653). Given the recent regional banking liquidity issues, I suspect that such a heavy weighting in these long-duration assets is giving rise to liquidity issues at the bank.

I am not sure if this is an Intuit problem, or just a Green Dot Bank problem. But there are consistent stories that are surfacing which suggest that these complaints are not being escalated properly and funds are not being returned to customers. 

Perhaps we should start sharing information. If there are enough of us, perhaps this issue gets the attention it deserves.

Hey there I am passing the same problem with this merchant QB. Every time I tried to contact them they no gave me a reason because they cant give more details... I sent all the requirements for them my costumer have already the  espresso machine and I don't have the money and either the espresso machine.

They said we sent u an email but it don't say nothing they put my money on hold I am still waiting every time that l call them they said in 2 business day. you will have the funds if you put all the info required for  us through  Service center but its lies guys. Pls help put to resolve this guys I am small company release my funds $ 7,528 USD they have my money.

Qb what kind of company are you? guys  I am thinking ask to a lawyer if this is legal and also I will try for the social media that any one from you guys qb online help me pout AND HEAR ME because you guys don't hear me and also qb  online wanna closed my merchant   FOR NO REASON I sent all my evidences and proofs