cancel
Showing results for 
Search instead for 
Did you mean: 
Level 2

QuickBooks 2017 exchange rate problem

Hello,

 

I am using QuickBooks Desktop Premier 2017. Since recently my copy of the software is unable to download the foreign exchange rates. The message that is popping up says that I need to check the Internet connection and try again.

 

The computer is connected to Internet and I am able to access other online features. This problem is occurring in two different remote locations and computers. The time zone and the clock are correct. This has never happened before and everything was working properly so far.

 

Thank you so much.

12 Comments
Level 4

Re: QuickBooks 2017 exchange rate problem

As a first step, run Verify/Rebuld Data to check any error.

Level 2

Re: QuickBooks 2017 exchange rate problem

Thank you. Did both. No issues were found. The problem persists.

QuickBooks Team

Re: QuickBooks 2017 exchange rate problem

I'll help you from here, Gorantrajkoski. 

 

Good job for doing the troubleshooting step Fiat Lux - ASIA provided. We have a few more steps to do to fix the error.

 

First, let's set Internet Explorer as the default browser. This way, all updates or fixes will be installed correctly. Here's how:

  1. Open Internet Explorer.
  2. Click the Gear icon or the Tools menu.
  3. Go to Internet Options, then click the Programs tab.
  4. Under Default Web Browser, click the Make Default button.
  5. Click OK.

Next, let's turn off the firewall since it blocks internet access for specific QuickBooks programs or files.

 

Lastly, let's repair the QuickBooks. This fixes program-related issues or errors. Before doing so, let's create a backup copy of your file to avoid data loss. Once done, here's how to repair the program:

  1. Click Start or the Windows menu.
  2. Select Control Panel (In Windows 8/8.1: From the Start menu, open Search and type Control Panel. From the results, select Control Panel.)
  3. Select Programs and Features, then choose Uninstall a program (If you don't see these options, select Programs, then Program Features.)
  4. Click QuickBooks in the list of programs, and choose Uninstall/Change.
  5. Click Continue, then Next.
  6. Select Repair. then Next. Wait for the repair to complete.
  7. Click Finish,  then restart your computer if prompted.

After doing the steps, download the exchange rate again.

 

You can keep us updated after trying the recommended steps. We'll check your post from time to time. 

Level 2

Re: QuickBooks 2017 exchange rate problem

Thank you so much for the kind response.

 

Internet explorer has been set as default browser but that did not solve the issue.

 

I will do the repair although I believe that it will not solve the matter because QuickBooks was completely uninstalled and reinstalled before I posted here. So it is brand new installation that can not download the rate as well.

 

A colleague of mine in the Americas region informed me that the same version of the software works fine but in Europe and Asia it seems that we have a problem.

 

Could it be that this is some region specific limit of the exchange rates server?

Level 2

Re: QuickBooks 2017 exchange rate problem

I forgot to mention that turning off Windows Firewall/Antivirus does not help.

Highlighted
Moderator

Re: QuickBooks 2017 exchange rate problem

Thanks for getting back with additional information, gorantrajkoski.

 

I can see that you've tried several of our recommended troubleshooting steps. Since none of them are working, it would be best to contact our specialist. They will help further of this issue. Please follow the steps below to contact them:

 

  1. Click the Help icon in your company file.
  2. Select QuickBooks Desktop Help or you can press F1 on your keyboard.
    Capture Help menu QBDT.PNG
  3. In the Search filed, enter QuickBooks 2017  to see the Contact us button.
  4. Click the Contact us button at the bottom.
    Capture Contact us button QBDT.PNG
  5. Enter a short description of your concern. Something like "QuickBooks 2017 exchange rate problem" and click Continue.
    Capture click continue QBDT.PNG
  6. Select Get a callback to talk to our specialist.
    Capture GET A CALL BACK QBDT.PNG

 

The Community is always here if you have additional questions. I hope your day is good!

Level 4

Re: QuickBooks 2017 exchange rate problem


@gorantrajkoski wrote:

A colleague of mine in the Americas region informed me that the same version of the software works fine but in Europe and Asia it seems that we have a problem.

 

Could it be that this is some region specific limit of the exchange rates server?


We noticed this issue. Some users said this service only applicable if you set USD as the home currency.

Level 2

Re: QuickBooks 2017 exchange rate problem

In our case USD is set as home currency. What is interesting is that some colleagues can download the rate and some don't depending on where they are located.

QuickBooks Team

Re: QuickBooks 2017 exchange rate problem

Than for the response, @gorantrajkoski.

 

You should be able to download the rate regardless where you’re located. There are features in QuickBooks Desktop that you can only perform in a single or multi-user mode.

 

If you’re currently in a multi-user mode, try to download the rate in a single-user mode.

 

Here’s how to switch the mode:

  1. Go to the File menu.
  2. Click Switch to Single-user Mode.  

Here’s more information from this article: Features available and tasks you can perform in single or multi-user mode.

 

Let me know if there’s anything else that I can help by leaving a comment below. Have a wonderful day!

Level 2

Re: QuickBooks 2017 exchange rate problem

Thank you very much. All my colleagues, including me, are in single user mode.

QuickBooks Team

Re: QuickBooks 2017 exchange rate problem

I appreciate you getting back to us, @gorantrajkoski.

 

If you won't be able to download the exchange rate in a single-user mode, I suggest contacting our Technical Support Team. This way, they can further investigate this matter and help you from there.

 

To reach them:  

 

  1. Go to the Help menu.
  2. Select QuickBooks Desktop Help.
  3. In the Have a Question window, click Contact us at the bottom portion of the screen.
  4. Click Search for something else.
  5. Type in a keyword about your concern.
  6. Hit Search.
  7. Click on Start a Message.

Feel free to read this article for your reference: Contact the QuickBooks Desktop Customer Support Team

 

In case you want to track of transactions in foreign currency, you can check out this article for more details: Set up and Use Multicurrency.

 

Please know that you can always get back to this post if you have additional questions. We're always here to help.

Level 2

Re: QuickBooks 2017 exchange rate problem

Hello all.

 

The problem was automatic update turned off. As soon as QuickBooks 2017 updated, the exchange rate downloads again.

 

Thank you so much for your patience and support.

Need to get in touch?

Contact us